Consulting Skill -인터뷰 기법-.

Slides:



Advertisements
Similar presentations
CRA-W Career Mentoring Workshop. What is networking? Making professional connections and using them wisely.
Advertisements

Job Interview Types and Questions By : MuSa Mohammad.
Customer Service – Dealing With Difficult Customers
Motivational Interviewing Steps and Core skills. Learning Objectives  At the end of the session, you will be able to— 1.Identify MI basic steps. 2.Identify.
Using Problem Solving in NAMI signature programs An instructional module for people who have already been trained to facilitate a NAMI support group or.
Interview Skills for Nurse Surveyors A skill you already have and use –Example. Talk with friends about something fun You listen You pay attention You.
Integrating Skills for Effective Counseling Molly Kellogg, RD, LCSW.
Topics: Interviewing Question Type Interviewing techniques
Focus Groups for the Health Workforce Retention Study.
Pesewa Presentations. Objectives Understand what to expect from and how to prepare for a typical interview Increase knowledge of interview questions you.
The Speech of Self-Introduction and Introducing a Speaker
Chapter 6 Effective Strategies to Get the Job You Want: Interviewing Strategies Copyright Raymond Gerson.
Nothing astonishes men so much as common sense and plain dealing. Ralph Waldo Emerson Poet,
Basic concept of customer service Basic communication skills of dealing with customers.
Session 9 Communicating with Parents: Parent-Teacher Conferencing.
OJACC OCTOBER 14,  Learn evidenced based interview techniques  Provide skill building practice  Apply skills to offender change process 2.
Step 5 Training Session: Interview Techniques. Questions Generate useful information Generate useful information Focus on reasons or motives Focus on.
Customer Service – Dealing With Difficult Customers
Pick a topic, event or activity that you want the media to cover.
SOC 3322a INTERVIEWING. What is interviewing, why do it? In qualitative research, interviewing, especially in-depth & open-ended, is a common and preferred.
MNCPA Career Workshops presents …. Interviewing to Impress 1.Importance of First Impressions 2.The Interview  Definition  Goal 3.Preparation  Documented.
1 WELCOME TO: HOSTING POSITIVE PARENT- TEACHER CONFERENCES Use post-its to respond to these statements: Mentors: “What I wish I’d known about P/T Conferences.
EORC INTERVIEW TECHNIQUES. EORC Overview Definition and purpose Steps in the interview process Interview questioning techniques.
How to Interview Well.
Preparation for Field Fair
CS 664 Sample Presentation
Interview Skills.
2.12 Developing a tolerance for ambiguity
Peers Fostering Hope Supported by the Dr
CHAPTER 14 YOUR NURSING CAREER.
Chapter 6- Principles of Interviewing
Body Language, Interview Skills, Business Etiquettes
Networking Tips and Strategies
Rules for a job interview
Looking For Work Session 3- Interviews.
Active Listening Dr. Miriam Guttman.
WORKER SAFETY.
How to: Conflict Resolution at the Front Desk
Counseling Skills.
CULMINATING PROJECT PRESENTATIONS 2016
The Research Paper: An Overview of the Process
10 Steps to Interview Success
INTERVIEW TECHNIQUES _________________________ and welcome to this mornings class INTERVIEWING TECHNIQUES. Now you will have the opportunity thru this.
recommendations for new teachers
Passive, Aggressive, & Assertive Communication
Difficult Conversations
Presented By: Peter Rusakovich
& Establishing Bonds Created by: Kimberly Weisberg, LCSW
Skills for engaging in potentially “difficult” conversations
Difficult Conversations
CUSTOMER SERVICE How to provide the best customer service
Preparing For Your Interviews
                         The Power of Listening.
Developing Excellent Sales Skills
LIFE SKILLS.
Developing Communication Styles & Refusal Skills
Lesson 3: No One Communicates Alone
Nursing Health Assessment No. NURS 2214 Dr
Seek First to Understand then be Understood
Finding and Entering Conversations in your Research:
Chapter 16 Interviewing and Following Up
“The Approach” One-on-one Problem Solving
Interview Preparation Workshop
Characteristics of a good listener
CS 6640 Sample Presentation
Tips for an effective interview
Conducting an Interview
Networking for Business Development
Conflict Resolution – 12 Skills
Tinnitus activities THERAPY
Presentation transcript:

Consulting Skill -인터뷰 기법-

학습주제 Q&A

Interview Process Hypothesis Data Validation Client’s Experience & Knowledge Data Hypothesis Validation Interview Guide Objectives Scope Interviewees Data needed Time & Place Being on time Building Rapport Questioning Listening Closing Summarize Categorizing Analyzing Reporting

Interview Types In-Person Focus Group Effective Type Phone Two-Interviewers Document Enquete 11

Establishing Personal Rapport Before Meeting Ask around to find out something about your client- a hobby or something that interests. Know and remember your client’s name. Know and use the basic etiquette of your organization in speech and dress. Avoid meeting new clients at times when you are not in top form- beginning or end. Strategies for Rapport Building Take time to talk about something other than the business at hand. For the first few minutes, use open-ended questions to get the client talking. Use active listening-paraphrase and summarize often. Know that different people have quite different styles. Use personal communication as much as possible. Techniques for Building Rapport Make and maintain eye contact. Smile. Shake hands. Find some non-business topic you both like to discuss, or comment on some timely topic. Chat about someone you both admire. Tell your client something personal about yourself. Listen-hear clients out- before jumping into critique or solutions. Psychological Contract

Establishing Personal Rapport-Upset or Defensive clients Remember, you can’t fix feelings. You can only help your clients express their feelings. Support your client. Recognize efforts the client has already made to resolve the problem. Support the client if it is difficult for the client to admit a problem. Support clients if they feel trapped. Look for the positives they may not see. Do not have people lose face. Client will defend their self esteem beyond all else. Do not take it personally. Don’t get defensive in return. Take the time to let clients express their feelings. Allow them to let off steam. Work hard to get at the issues and needs underneath the feelings. Work hard to find objective criteria for solving the problem. Stand your ground while negotiating a 50-50 role.

First Questions First questions are crucial to your success as a professional. “What is working now?” “Please give no some background.” “Please give me some examples of your concern.” “What got you interested in this areas?” “Which problem do you see being solved right now?” “Can you talk about the need for this approach?” “What benefits do you see for dealing with this problem?” “Can you foresee any concerns this approach might not deal with?” “Let’s step back, examine the big picture and look at other issues.” “What is it about this solution that makes it useful to you?” Rapport Listening

Effective Listening

Narrow & Broad Answer Clients can present a wide range of problem definitions or frames. Very Narrow Very Broad a solution is offered a symptom is described client assumes cause is known very complex, fuzzy or messy multiples causes no one action will solve the issue Ask questions which open up options. Avoid asking :why?” type questions, thereby putting the client on the defensive. You may wish to deal with emergencies first- but be careful. Ask for examples of the concern to make the concern more concrete. Manage the ambiguity by summarizing often.

Alan Weiss’s Recommendation Gather as much qualitative information as possible. Keep the interviews brief, for your sake and the interviewee. Avoid having to return for further information. Discourage the interview from being a “gripe session”.