2017 Operations Conference

184 employees 3 locations 5 Service Lines 24/7/363 100% digital About us: 184 employees 3 locations 5 Service Lines 24/7/363 100% digital > 1.7B images > 210M envelopes 2

Our Organization: 3

AR CO FL LA MS SC Who do we service? 4

Who do we service nationally? 5

Online Access of Documents Customized Communication Management What can we do for you? Statements/Invoices Contracts Marketing Materials Summary of Benefits Paper Forms Business Reply Mail SMS/Text Messaging Electronic Delivery Document Storage Online Access of Documents Customized Communication Management 6

We are always searching for ways to reduce costs for your business. Why Us? We seek to partner with organizations like the Farm Bureau because you are a strong independent organization. We look to strengthen and align our capabilities with you because we can be stronger together. We are always searching for ways to reduce costs for your business. Growing up in insurance, we know your marketplace Strong guiding principles that align to FB Core Values Hi TRUST, SOC2 ,and ISO9001 Certified 7

Reputational Risks – Risk Adverse Guiding Principles Reputational Risks – Risk Adverse We are members of our community in the areas we service, and the work we do each day allows us to execute our social mission to our members. Security of member data – Cost is not an option Defensible Outcomes – The outcomes we generate align with all regulation, compliance and mitigation standards. Reducing our customer costs (Postage, Manufacturing, Data Processing) 8

Service Line Capabilities Document Processing Solutions Powerful Communication Platform Rich Meta Data Tracking Piece Level integrity Accessible information strategy Multiple channels of Communication Multiple document types Customized Books Digital Strategy Brand and Strategy Enforcement Cohesive and maintainable business rules Centralized resources Aligned communication strategies Communication Cost Savings Savings on printing using centralized preference management Postal strategy to maximized savings and minimize costs Full Security and Integrity Fully defensible audit trails Limited access – document level security.

Service Line Capabilities Transactional Print/Automated Mail High volume Print and Mailing of secure business transaction outputs such as billing, claims, and individualized health plan communications. Repeatable high quality production of variable data documents in excess of 11 million mailings/month Over 1.5 million variable data print impressions/year State of the Art Print and Automated mail inserting equipment with dual channel capabilities Roll feed and cut sheet inputs on inserting equipment Internal Job tracking and postage accounting Full color or B/W Roll to Roll Ink Jet printing Roll to Cut Inline perfing and MICR capable Inline quality inspection on printing devices Cut sheet output Hand fulfillment Highly customized member specific communications

Architectural Overview

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