Public Awareness Best Practices Executive Roundtable Presentation Company Name Presenter’s Name Presenter’s Title Presenter’s Phone; Email Address Company Name Presenter’s Name Presenter’s Title Presenter’s Phone; Email Address AGL Resources / Nicor Gas Jen Eguchi Project Manager, Operational Improvements 630.388.2946 jeguchi@aglresources.com June 13, 2013

Number of Customers = 4.5 million Miles of Main = 77,500 Company Background Metrics Number of Customers = 4.5 million Miles of Main = 77,500 Number of Services = 4.4 million Number of Employees = ~6,300

Service Territory Map

Public Awareness Challenges Geography Merger/Acquisition Stakeholder Audience Identification Maintaining Liaisons with Emergency Officials Obtaining feedback

Public Awareness Unique Processes Stakeholder Identification Internal and External resources employed Central repository in Sharepoint Broad Spectrum of Message Delivery Methods Bill Stuffers, Direct Mail, Print Ads, Radio Ads, Group Meetings, Computer Based Training Increased frequency of communications Computer Based Training Program(CBT) Designed to better reach emergency responders Survey upon completion of training module Georgia Fire Fighter Training Initiative Provide training through the fire academy Steering committee consists of PHMSA, state regulators, firefighters and pipeline operators Variety of Feedback Mechanisms Outbound & inbound calling, CBT Survey, online surveys, third party surveys

Public Awareness Highlights for RT Emergency Responder CBT Program Course development and implementation Key information and presentation Georgia Fire Fighter Training Initiative Georgia creating model program that will be brought to other states Integration of PA Plans Building a unified, more efficient and effective plan Tips for successful PA audits Success in all 5 states we were audited in (Illinois, Georgia, New Jersey, Tennessee and Virginia)

Public Awareness Conclusion Passed 5 of 5 regulatory audits Implemented supplemental messaging and delivery methods to better reach stakeholder audiences Effective program yields significant reduction in third party damage rates Currently in process of public awareness integration

Public Awareness Questions?