Library and IT Services

Strathclyde Library and IT – condensed!

Getting help with IT or the Library Library enquiries for all/IT support for staff in academic depts Email: help@strath.ac.uk Telephone: ext 4444 IT support for Professional Services staff Email: cas-help@strath.ac.uk Telephone: ext 4000 option 3 Everyone at Strathclyde has a DS account – gives access to IT systems and online Library services. If you need help with any of these things you can come and see us, phone us, or email us. PS staff use this [bottom] phone number. Every else – the top one! We have an out-of-hours support service for if you’re working late or in another time zone. We’re on Twitter during office hours, or you could just come in and see us! See your Guide for details. -------------------------------------------------------------------------------------------------------------------- Tweet us @unistrathlibit… or come and see us!

Where are we? Graham Hills (You are here!) Curran Building (Library) Up the hill! We’re on Cathedral Street, along from the Business School and opposite the Lord Hope. If you get to the motorway you’ve gone too far  One handy landmark – we’re building the new sports building outside the Library. Look out for the heavy plant! Find your way with campus maps in the app!

IT basics Directory Services (DS) account/username Email Wi-Fi String of letters and numbers, such as gkb14178 Use it to log in to most systems at Strathclyde – including those that hold your personal information! Email Use Outlook on any University computer Go to nemo.strath.ac.uk on other devices We can help you get your email on your phone Wi-Fi Use eduroam You’ll have to set things up with strathwifisetup first See www.strath.ac.uk/it/wifi for more Never share your DS password – it gives access to computer systems including ones that hold your personal info You can access your Strathclyde email wherever you have an internet connection. The staff email service is called NEMO. We can help you get your email on your phone. Network drives: University departments can host their shared data on centrally-managed servers and storage. This facility is provided by IT Services, hosted on highly-resilient, dual-sited hardware. It is backed up nightly, and can be restored on request. Users can also restore their data themselves, within certain limits, from their own PC. Software Download: Campus agreements allow staff access to download software to PCs. See http://www.strath.ac.uk/it/software/ for more information. University Encryption Policy, Information Security Policy and Security for mobile devices: These are policies which aims to ensure that both individuals and the University comply with legal requirements and are protected from risks such as identity theft and other forms of cyber-crime. You must provide a secure login/password any University-owned laptops, tablets, phones and encrypt USB devices (i.e. USB drives). However, if you use your own devices to hold any University-owned information that is confidential, sensitive, personal or of commercial value, you must also encrypt that information.  All mobile devices connected to the University must have appropriate levels of security in place. * For mobile devices, a complex password must be applied to the device if connection is setup to eduroam. * Set your device up to wipe the content if the wrong code is entered more than ten times. * Set your device up to be able to remote wipe. This can normally be done through your service provider. For full information refer to the web link at the end of the presentation www.strath.ac.uk/it/security/encryption/ If your mobile device is lost or stolen, and you have no password or encryption assigned but access University systems, contact the IS Helpdesk immediately to have your password changed. It is potentially your personal data that will be affected too. * Information security policy, endorsed by DCSC (Digital Campus Sub Committee) can be found here: http://www.strath.ac.uk/staff/policies/informationsecurity/ Working Remotely: Information Services provides facilities to enable staff and students to work remotely, supporting the University's goals for flexible working. The vast majority of services provided by the University are accessible via the web, making them potentially available to users  from any location. Access to such services is controlled by authentication, ordinarily with the DS username and password credentials. (e.g. Email, Myplace, Webdrive, Pegasus, PURE, pFACT, PECOS, Teledir.) Remote Access, using VPN and specific pc setup, may be configured for your own pc where resources are ONLY available on your your pc. There is also available licenced software for download to your pc. http://pegasus.strath.ac.uk/forward/login/?returnURL=/softdistr/control/availProductsPage The University has signed up to the Microsoft Campus Agreement which gives the opportunity to run a selection of software on all University-owned PCs and Macs for the duration of the Agreement and also for qualifying staff (i.e. in general terms, all categories on the central payroll - except anyone working less than 200 hours per year) to use them on their home computers for University work.

Helpful IT info Saving and sharing files Myplace PEGASUS Free software Network drives Strathcloud Myplace The University’s Virtual Learning Environment (VLE). PEGASUS Find and access online systems through PEGASUS Phone directory, your personal contact information… and payslips! pegasus.strath.ac.uk Free software MS Office, anti-virus and more. See your Guide for details Access your network drives or Strathcloud wherever you have an internet connection. All backed up nightly, and don’t get lost! We have a big box of orphaned USB sticks in lost property. Don’t worry about remembering the URLs for these things. See your Quick Guide or just Google! -------------------------------------------------------------------------------------------------------------------- Network drives: University departments can host their shared data on centrally-managed servers and storage. This facility is provided by IT Services, hosted on highly-resilient, dual-sited hardware. It is backed up nightly, and can be restored on request. Users can also restore their data themselves, within certain limits, from their own PC. Software Download: Campus agreements allow staff access to download software to PCs. See http://www.strath.ac.uk/it/software/ for more information. University Encryption Policy, Information Security Policy and Security for mobile devices: These are policies which aims to ensure that both individuals and the University comply with legal requirements and are protected from risks such as identity theft and other forms of cyber-crime. You must provide a secure login/password any University-owned laptops, tablets, phones and encrypt USB devices (i.e. USB drives). However, if you use your own devices to hold any University-owned information that is confidential, sensitive, personal or of commercial value, you must also encrypt that information.  All mobile devices connected to the University must have appropriate levels of security in place. * For mobile devices, a complex password must be applied to the device if connection is setup to eduroam. * Set your device up to wipe the content if the wrong code is entered more than ten times. * Set your device up to be able to remote wipe. This can normally be done through your service provider. For full information refer to the web link at the end of the presentation www.strath.ac.uk/it/security/encryption/ If your mobile device is lost or stolen, and you have no password or encryption assigned but access University systems, contact the IS Helpdesk immediately to have your password changed. It is potentially your personal data that will be affected too. * Information security policy, endorsed by DCSC (Digital Campus Sub Committee) can be found here: http://www.strath.ac.uk/staff/policies/informationsecurity/ Working Remotely: Information Services provides facilities to enable staff and students to work remotely, supporting the University's goals for flexible working. The vast majority of services provided by the University are accessible via the web, making them potentially available to users  from any location. Access to such services is controlled by authentication, ordinarily with the DS username and password credentials. (e.g. Email, Myplace, Webdrive, Pegasus, PURE, pFACT, PECOS, Teledir.) Remote Access, using VPN and specific pc setup, may be configured for your own pc where resources are ONLY available on your your pc. There is also available licenced software for download to your pc. http://pegasus.strath.ac.uk/forward/login/?returnURL=/softdistr/control/availProductsPage The University has signed up to the Microsoft Campus Agreement which gives the opportunity to run a selection of software on all University-owned PCs and Macs for the duration of the Agreement and also for qualifying staff (i.e. in general terms, all categories on the central payroll - except anyone working less than 200 hours per year) to use them on their home computers for University work.

The Library Andersonian Library, in the Curran Building Open year-round. Open weekends. Open late. Open 24 hours over exams! All members of staff have a Library account Use your DS details to use online resources Register for a Library card SUPrimo Library search Quickly find the resources you need, in the Library or online Each Faculty has its own Librarian First point of contact between the Library and academic departments Teaching support Research support Induction course See the back page of your Quick Guide for booking details The Library is in the Curran Building. Our opening times change throughout the year – keep a check on our website or Twitter account You all have a Library account already. Start with a SUPrimo search – you can log in from there if you need to. If you’d like a Library card you need to fill out a quick form and show us some ID – it doesn’t take long, and you can fill in the form online. We have five Faculty Librarians – one each for Business, Engineering and Science, and two for HaSS. --------------------------------------------------------------------------------------------------------------------

Getting help with IT or the Library Library enquiries for all/IT support for staff in academic depts Email: help@strath.ac.uk Telephone: ext 4444 IT support for Professional Services staff Email: cas-help@strath.ac.uk Telephone: ext 4000 option 3 Everyone at Strathclyde has a DS account – gives access to IT systems and online Library services. If you need help with any of these things you can come and see us, phone us, or email us. PS staff use this [bottom] phone number. Every else – the top one! We have an out-of-hours support service for if you’re working late or in another time zone. We’re on Twitter during office hours, or you could just come in and see us! See your Quick Guide for details. -------------------------------------------------------------------------------------------------------------------- Tweet us @unistrathlibit… or come and see us!