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The Five Dysfunctions of a Team Inattention to… Focus on Collective Outcomes Avoidance of… Confront Difficult Issues Lack of… Force Clarity and Closure Fear of… Mine for Conflict Absence of… Go First!

Developing Trust Takes time Personal histories Team Assessment Inattention to Results Avoidance of Accountability Lack of Commitment Takes time Personal histories Team Assessment Attribution error MBTI The leader goes first No staging vulnerability events Fear of Conflict Absence of Trust

Mastering Conflict Mining for conflict Real-time permission Inattention to Results Avoidance of Accountability Lack of Commitment Mining for conflict Real-time permission Conflict mode instrument Your say… Don’t drench conflict Continuum of conflict Enter the Danger Fear of Conflict Absence of Trust

Achieving Commitment Consensus Certainty Clarity Inattention to Results Avoidance of Accountability Lack of Commitment Consensus Certainty Clarity Moving from Conflict to Commitment Capturing Cascading Communication Timelines and Accountability Fear of Conflict Absence of Trust

Avoidance of Accountability Embracing Accountability Inattention to Results Avoidance of Accountability Lack of Commitment It’s hard. . . Reinforce mutual accountability Model it Enter the Danger Fear of Conflict Absence of Trust

Inattention to Results Focusing on Results Inattention to Results Avoidance of Accountability Lack of Commitment Fear of Conflict Team #1 Team based rewards Reinforcing interdependency Absence of Trust