8-D Problem Solving Index Appendix Attachments Glossary The Basics 2 Analysis vs Action, Problem vs Symptom 5 Tools & Statistics 6 D0 ∞ Problem Identified 23 Process Variation 35 When Is An 8-D Necessary? 43 D1 ∞ Teams 49 D2 ∞ Describe the Problem 70 D3 ∞ Containment 106 D4 ∞ Define Root Causes 120 D5 ∞ Choose / Verify Corrective Action(s) 168 D6 ∞ Implement / Validate Corrective Action(s) 179 D7 ∞ Prevent Recurrence 192 D8 ∞ Congratulate Team 202 Appendix Fault Tree Analysis Form Quality Improvement Sketch Sheet EW8D Form Action Plan Work Sheet Information Database Glossary Attachments Decision making Form EW8D Tracking Form

Course Schedule Day 1 Day 2 8:00 AM 9:30 AM 9:45 AM 11:30 AM 12:15 PM Introduction Breakout into teams Rocket ship crash Variation Essentials D1 - Team D2 - Describe Problem 9:30 AM Break 9:45 AM D3 - Containment D4 - Identify Root Cause 11:30 AM Lunch Break 12:15 PM D5 -Choose/Verify CA 2:00 PM 2:15 PM D6 - Implement Perm CA D7 - Prevent Recurrence D8 - Congratulate Team 4:00 PM Day 2 8:00 AM Assemble Project Review Appendix Review Attachments Review Company Procedure Review Appendix Forms 9:30 AM Break 9:45 AM Project 11:30 AM Lunch Break Status Discussion 12:30 PM 2:30 PM 2:45 PM Wrap Up Project 3:45 PM Test 4:00 PM

About This Course.... This course is not meant to be an exercise in “Sit and Listen”. If you have a question, Please speak up and we can discuss your question or comments. Timing is approximate. Breaks are scheduled to be long enough for you to stay aware of ‘What Is Happening’. Don’t try to remember everything. Use this book as a reference as you progress through an investigation. There will be an open book test to test your basic understanding of the materials (evidence of effectiveness of the course).