Belgrade December With support from the European Union Progress Programme.

1. Key dimensions of Networking 2. Stakeholder cooperation: a strategic choice 2

1.1 Conceptual dimension -Values and Principles 1.2 Structural dimension -Formal agreements & transparent structure 1.3 Operational dimension -Tangible outcomes and results 1.4 The way forward 3 1. Key Dimensions of Networking

Dos & Donts Being absent Making differences explicit Hop Skip Jump: exploring, elaborating, concluding United in Diversity Adopting the culture Conceptual dimension

Dos & Donts Being there Securing consensus Keeping rhythm and direction Need is the mother of invention Starting separately… Structural dimension

Dos & Donts Mandate! Words motivate, examples activate Recognising and ignoring territories Following the procedure Operational dimension

Indirect steering and influencing Flexibility Celebrating success Building identity Networking = the art of managing the paradox Losing time = winning time Lots of efforts = few results The more formal … the more dependent on individuals The way forward

2. Stakeholder cooperation: a strategic choice We live and work in a complex society: Different actors Different interests Different parties Different opinions Effective and successful implementation of policies is needed win-win situation 8

2.1 Stakeholders concept 9 A stakeholder approach is about creating tools and instruments to organise the communication between all parties involved

2.2 Actions when developing a stakeholder approach 1. Identify all stakeholders: who are the persons / bodies / authorities / networks / services / structures involved? Example related to the disability sector: people in need, service users staff authorities at all levels researchers service providers community, local actors (church, sports club, neighbourhood) parents, family members 10

2.2 Actions when developing a stakeholder approach 2. Identify different roles and responsibilities during the different phases of policy development: Advocacy Service provision Research General interest … 11

2.2 Actions when developing a stakeholder approach 3. Stakeholder roles & responsibilities during # phases 12

2.2 Actions when developing a stakeholder approach 4. Stakeholder management: bring into balance the different perspectives of the different stakeholders Map the expectations of the various stakeholders (aims & objectives) Select a dialogue technique (letters, telephone contact, hearing, structural contact, …) Organise feedback: do people agree with what you identified as needs and the dialogue method? Implementation of outcomes (of the dialogue and feedback); Weight of the input, value of the opinion / advice / decision / co- decision of a stakeholder Develop indicators to measure in what way the outcomes were implemented 13

2.3 Instruments for stakeholder cooperation 1.Sectoral agreements 2.Service level agreements (SLA) 3.Contracts and protocols 4.Integration in Quality Assurance Systems (QAS) 5.Integration in governance approach 14

CONCLUSION: Good governance = Internal and external challenges 15

Thank You