SAMMS Secure Authorized Monitored Messaging System General Information

NEVER is real-time emailing possible! YES Approved? NO Member Drafts Email Validation Server Agency Reviews Email Email Server Rejection Notification Sent Back to Member SAMMS is the only secured, authorized messaging system developed specifically for the correctional industry. SAMMS allow e-messaging between inmate/members and Recipients with the Correctional Agency in full control to monitor and validate against similar policies and rules that apply to inmate calling, regular mail, and visitation. NEVER is real-time emailing possible! Email Notification Sent to Recipient

SAMMS S ecured through validation server and no world wide web access A uthorized by Administrator making decision based on correctional environment rules M onitored through exception flags and notifications M essaging of inbound and outbound emails S ystem consisting of validation server, email server, network connectivity

SAMMS Overview Functionality Introduction Process Flow Overview System View Exception Reporting Benefits Analysis Summary

Functionality Introduction SAMMS is a monitored email-to-message exchange system providing monitored and secured communication between sender and Recipient with the following functionality: Controlled messaging between two parties Do Not Email List (DNE) Keyword Spotting Authentic Language Detection Event Notification Recipient Name/Address Lookup Reporting Message Metering

Functionality Introduction Controlled Messaging Controlled Messaging allows a corrections Agency to review and approve all outbound and inbound messages to and from allowed Recipients/senders—in essence, full Administrative rights for the following: Creation of “Do Not Email” list for Members Creation of “Word Spotting” list Establishment of messaging balances of Members (message metering)

Functionality Introduction “Do Not Email” List Do Not Email List (DNE) allows the Agency to control what external email Recipients are permitted in Members’ Address Books Agency can also provide a Restricted Email List (REL) for Member SAMMS Member will have a personal email address book. No DNE or REL listed Recipients area capable of being saved to this address book or used to generate a message Agency can auto search for Names & Addresses in surrounding area of Recipient’s residence

Functionality Introduction Keyword Spotting Keyword Spotting detects specific key words—as designated by the Agency—to mitigate the risk of fraudulent and criminal activity in emailed messages. Agency creates a global list of words to search prior to messages being processed and generating email to Recipient Agency has option to create custom list of words for individual Recipient Submitted messages are validated against the global and custom list of words. Any exception messages are queued for review

Functionality Introduction Event Notification Event Notification allows certain events to trigger alarm notifications to the Agency. Agency has option to configure system to email- notify in addition to the online notification when messages are flagged as exceptions Agency can approve or reject exception messages Exception messages are processed and emailed to Recipient only after Agency approval Rejected exception messages are sent back to originating party indicating email access denied and sent to Agency file for archiving

Functionality Introduction Reporting Reporting allows the Agency a full range of information to report message volumes, transaction histories, and revenue. Number of Logon and Messages Filtered by: Member Start-End Date Location Exception Report—Approved & Rejected—Filtered by: Member Start-End Date Location Account Transactions Filtered by: Member Start-End Date Location Revenue Share

Functionality Introduction Message Metering Metering is the control of the volume of messages: Agency controls the number of outbound and inbound messages… Per Annum Per Month Per Member

Process Member logs into secured centralized website Member is provided access to create, read, and send messages to/from Recipients System validates messages against Word Spotting list and security rules Validated messages are sent to a Validation Server Correctional Agency can review emails and approve for distribution Approved emails are forwarded to Email Server Email Server generates an Email Notification to Recipient Recipient logs into website Recipient can create, read, and send replies to messages System validates replies against Word Spotting list and security rules Email Server generates an Email Notification to Member Recipient and Member can prepay message services

Workflow Design NO Member Drafts Email Validation Server Approved? YES NO Member Drafts Email Validation Server Agency Reviews Email Email Server Email Notification Sent to Recipient Member Receives Email YES Rejection Notification Sent Back to Member Approved? Agency Reviews Email Recipient’s Response Sent Back to Validation Server NO Recipient Logs into Email Server & Reads Message Rejection Notification Sent Back to Initial Recipient

NEVER does a message connect via the World Wide Web Process Flow www NEVER does a message connect via the World Wide Web

SAMMS System View

System View Home Page

System View Login

System View Main Menu

System View Admin Master

System View Account Groups

System View Account Group Users

System View Users Menu

System View Users Address Book

System View Users Message Center

System View Exception Review

System View Address Book Review

System View Address Book Review - Inquiry

System View Settings

System View Exception Reporting Exception reporting allows the Agency to view the following exception situations and then take appropriate steps to mitigate risk: Authentication Success-Failure Report Destination premise and nearby background report (i.e., person who resides with member, neighbors, etc) Subject Migratory Report Associated transaction-based public records

Benefits Analysis SAMMS provide correctional institutions a means to train inmates on the use of email as part of their rehabilitative initiatives SAMMS central equipment is provided free of charge to the institution SAMMS will reduce the amount of “snail mail” Corrections Officers must handle and read SAMMS reduces the methods of fraud and illegal message-passing