OneView Go-Live Support Plan

Slides:



Advertisements
Similar presentations
1 Unit 1 Hello!. Alice Su Nan Kitty Wu Chen Colin Kevin.
Advertisements

Public Services Committee 2003 Meeting Unlocking the Doors to Knowledge and Resources for Ourselves and our Users.
College Application Partial Results S.Y
Toastmasters International District Conference in Chengdu 2 – 4 Nov – Minshan Lhasa Hotel Toastmasters International District 89 Fall Conference.
PALMER GRIFFINS ATHLETICS CERTIFICATE AWARD WINNERS
A Toast to MIT-EMS I’ll drink to that!. Awards Hottest EMTs Biggest Whacker Pimp n’ Ho Most Likely to Be a Patient Most Likely to Secretly Live in the.
Tak Yan School Digital Art S.1 Calendar Design.
Who did this?? Yam-my yummy! - H. Aslaksen Words can’t describe… - (from left) Goh SS, Tay TS Haven’t u seen someone eating pomelo before? - Denny Leung.
ACADEMIC EXCELLENCE AT BURNABY NORTH
Huarong Number 1 Middle School 华容 县一中学 Class 15. Some sites near our school !
1 Confidential GCR Organization Chart 大中國區組織架構 Metatech AP President/CEO David Liao Metatech AP Executive VP Kenny Pei Central Management Committee Metatech.
Adiponectin Is Required for PPARγ-Mediated Improvement of Endothelial Function in Diabetic Mice Wing Tak Wong, Xiao Yu Tian, Aimin Xu, Jun Yu, Chi Wai.
Senior Management *Ben Russell CEO You GM - Human Resources Evie Koulbanis GM – Operations Kevin Coster GM - Finance & Administration Al Perez GM - Manufacturing.
ISGO The International Structural Genomics Organization Promoting worldwide cooperation and collaboration in the field of Structural Genomics
 Band Boosters Meeting July 1,  New Officers  Elections and Thank You  Announce New Officers  Distribute Officer Contact Info  Fundraising.
Night/Weekend Team Presentation - Peter Franzese.
Week 1 c0209 Software Engineering Course Practice Project Course Overview Software Institute, Nanjing University, Spring 2007 c0209.
User creates problem ticket on Web tool? User has Problem End user requests asst. via , phone, in person. No ticket created Helpdesk staff decides.
Genomic Analyses Reveal Mutational Signatures and Frequently Altered Genes in Esophageal Squamous Cell Carcinoma Ling Zhang, Yong Zhou, Caixia Cheng, Heyang.
A Greeting Card: 1 Chan Hiu Ching, Cherry 6D (P.M.) Dear mother, Hi! Mum! Mother’s Day is coming soon. Since I was a baby, you have looked after me. I.
Epigenomic Analysis of Multilineage Differentiation of Human Embryonic Stem Cells Wei Xie, Matthew D. Schultz, Ryan Lister, Zhonggang Hou, Nisha Rajagopal,
1September 05 FY06 Q3 China Staff Communications Meeting 27 th March, 2006 Welcome to.
OTM Ops Updates - FY09 Q4 & FY10 Q1 Subhomoy Sengupta & Sunil Wahi.
The Physics 221 Instructor Team Lecturers: –Kerry Whisnant (10 AM), Joseph Shinar (8 AM, 9 AM), Kai-Ming-Ho (11 AM, 3 PM), David Johnston (4 PM) Course.
Starting Line Students’ Book 5 Unit 1. vocabulary.
2014 MCCA Small Group Leaders
Guide to the Pronunciation and Spelling of Asian Names Xi Lu.
Senior Duty Teams and Evening Dorm Study Hall. Today’s Objectives... Divide class into three duty teams Decide on duty team captains Decide on duty team.
Welcome to the OCCA Spring Meeting June 19, 2006 Agenda 1. Jim Christie, CAS VP – Admissions: Proposed Changes to the CAS Constitution and Bylaws 2. Chris.
Company profile –2011
Development & Volunteering
Top Quality Business Start-up Entrepreneurship Courses in Delhi
© Accellera Systems Initiative
Welcome and kick-off Prakash Narayanan Program Manager 9:30 AM
Globalizing Air Pollution, Climate Forcing, and Heath Impacts
18 December, 2016 In CCACC Gaithersburg, MD, USA
Leadership Development Day 3 8th October 2016 Assessment Activity
Volume 16, Pages (February 2017)
the Certificate for Most Proficient Performance in the Area of
Marketing Report March 2015.
Modeling of solids segregation in circulating fluidized bed boilers
Bosch Sales & Engineering Department Annual Outing for Team Building
Quicken Contact Help Number When you get such errors, you need to inspect the error carefully and then you should resolve it with step by step measures.
Welcome Coincorner support number Coincorner support number
Custom Workflow Template
Monday Presentations Group 1 2:00-2:10pm Monday 07/04/2003 AS1/ 0301
Executive Committee (servant leadership team)
High prevalence of azithromycin resistance to Treponema pallidum in geographically different areas in China  X.-S. Chen, Y.-P. Yin, W.-H. Wei, H.-C. Wang,
Volume 145, Issue 1, Pages e2 (July 2013)
Fare Well.
Awards Please hold your applause until the end Check the ticker on the bottom for the next award. If you see your ID, come up to the waiting area!
Volume 74, Issue 6, Pages (December 2018)
The First World Congress for Plastic Surgeons of Chinese Descent
Genome-wide Association and Follow-Up Replication Studies Identified ADAMTS18 and TGFBR3 as Bone Mass Candidate Genes in Different Ethnic Groups  Dong-Hai.
Volume 77, Issue 2, Pages (January 2013)
Electron Transport Properties of Graphene Nanoribbon Based Electronic Devices: A First Principle Point of View Y. Gen, Y.Y. Liang, F. Jiang, H. Chen Department.
8:30 am Jonathan Wendel (Plenary)
Emergence of resistance to fluoroquinolones and third-generation cephalosporins in Shigella flexneri subserotype 1c isolates from China  S. Qiu, X. Xu,
Umbilical Cord Blood Transplantation without Antithymocyte Globulin Results in Similar Survival but Better Quality of Life Compared with Unrelated Peripheral.
Distribution #73- Explain the concept of distribution
Resistance trends among clinical isolates in China reported from CHINET surveillance of bacterial resistance, 2005–2014  F.-P. Hu, Y. Guo, D.-M. Zhu,
Teacher & 2 Students in Front Left
Conference Dinner on Summary and History.
Identification of a Novel Locus for Marie Unna Hereditary Hypotrichosis to a 17.5 cM Interval at 1p21.1–1q21.3  Sen Yang, Min Gao, Yong Cui, Kai-Lin Yan,
— Construction of Grading Item Bank
SHARE ERT Organisation Chart
Channels of Distribution
Experimental Study of Multi-scale Interaction between (Intermediate, Small)-scale Microturbulence and MHD modes in EAST Plasmas P. J. Sun, Y. D. Li, Y.
Presentation transcript:

OneView Go-Live Support Plan

Go Live Support Model Users Contact HDS Help Desk/Service Desk War room - email/phone Local Champions & Local Sales Ops Regional Leads War Room 4am – 9am KL Time –> US War Room 9am – 5:30pm KL Time –> KL War Room Support team will triage the cases Users HOTL INE Contact HDS Help Desk/Service Desk Regional Contact info: Australia 1-800-800-261 International +1 408 327 4000 For the first couple of weeks after go-live of Salesforce.com we will have a support model that includes a war room (as shown in this slide). Support team members will triage the cases and assign to war room Support team will work closely with the Helpdesk to improve the first call resolution War room distribution list and phone number will be provided only to Regional leads. MCS

Local Champions, Local Sales Ops and Regional Leads Lindsay Campbell** ANZ Sales Operations Shannon Reynolds Russell Dawes Jonathon Leong Johanna Davy Zahrah Khan Christine Kane Field Finance David Johnson GSS ANZ Andrew Sleight Sales Mark Shaw Jamie Mackenzie Presales Ondrej Pavlu WW Marketing Erika Razali** ASEAN Deepak Bharadwaj** Rachel Tan ASEAN Sales Operations Puay Khoh Shujun lin Esther Mok Ivory Rachmalia Diana Pang Attaya Naknipakorn Alfred Leung** HK Wing Chau Sara Tang James Man Crystal Leung Yuki Ho Vivian Wong Ringo Chau Channel Jason shing HK/Korea Field Finance **Regional Lead

Local Champions, Local Sales Ops and Regional Leads Lucia Cui** China Sales Operations Betty Wang WW Marketing Zhongmin Zhang Channel Bridget Wang Field Finance Regina Yao Carroll Tian Sales Admin Davy Xuan Jessica Wang Jenny Zhang Ellen Li Judy Zhu China Sales Admin Sandra Chen Xiaocui He Nancy Gong Sales Operations Petty Li Kelly Sha Lara Li Jennifer Liu Lucy Zhao Alex Guo **Regional Lead

Local Champions, Local Sales Ops and Regional Leads Anitha Prakash ASEAN/India WW Marketing Chetan Chaparwal India Field Finance Priya Prabhakar Sales Operations Piyush Varsh Shobha Balu InHwi Lee Korea Ting Huang TW Phoenix Liang TW Presales Lin Xu*** APAC APAC Sales Operations Carina Lim APAC Shared services Ivy Cheng WW Marketing Jasmin Day Kacy Wong APAC Logistics Daniel Khaw ***Regional Project Lead

Partner User – Go Live Support Model War Room Staff will work directly with partner user to resolve issue Partner Users servicedesk@hds.com Service desk will triage the case War Room Contact HDS Service desk 4am – 9am KL Time –> US War Room 9am – 5:30pm KL Time –> KL War Room HDS Service Desk will triage the cases and assign to war room War room contact information will be provided in the War Room’s response to the Partner User War room will work closely with the HDS Service Desk to improve the first call resolution

Thank You