Why Repeating Yourself is a Losing Game: Resolving Conflict with Your Direct Reports

What is workplace conflict? Definition: a disagreement that disrupts the flow of work

…according to 2008 CPP Global Human Capital Report U.S. employees spend 2.8 hours per week dealing with conflict $359 billion in paid hours - the equivalent of 385 million working days …according to 2008 CPP Global Human Capital Report

Leads to… personal attacks sickness or absence project failure

1. Personality 2. Stress 3. Workload

Subtle Conflict

Open Conflict

Intentional Structure Reactive Mode VS

Downward Upward Horizontal

Reduce turnover Decrease sick days Avoid project failure Unlock employee creativity Increase productivity Build internal brand loyalty Create a happier place to work