Discover Your True North Authentic Leadership Seminar Munson Healthcare Traverse City, MI Professor Bill George September 29, 2016

Agenda for HEI Leadership Forum Authentic Leadership: Discover Your True North 9:45 – 10:10 Health Care’s Leadership Challenge 10:10 – 10:40 Discover Your True North 10:40 – 11:00 1:1: Sharing Life Stories & Defining Leadership Experience 11:00 – 11:20 Becoming Self-Aware 11:20 – 11:40 1:1: Disclosure, Inquiry and Feedback 11:40 – 12:00 Your Development as a Leader 12:00 – 1:00 Lunch 1:00 – 1:40 Your Purpose & Empowering Your Team (including Table Discussion) 1:40 – 2:00 Q&A and Wrap-up

Munson Healthcare’s Mission, Vision and Values Mission Munson Healthcare and its partners will work together to provide superior quality care and promote community health. Vision (Working Draft) Working together, we will be the first choice for care within the communities we serve. Values Teamwork, Safety, Accountability, Respect, Stewardship, Compassion

Munson Healthcare FY17 True North

Munson Healthcare’s Opportunities and Challenges Staying true to our mission, vision and values. Being the preeminent health care organization in northern Michigan. Anticipating, adapting to, and leading the rapid changes taking place in health care. Fulfilling the needs of our patients – before, during and after care. Achieving adequate reimbursement to enable Munson Healthcare to serve all the needs of its patients, expand our reach, and to meet obligations to our communities.

The Challenge: Developing Health Care Leaders Early leadership experience and leadership development programs are essential for effective health care organizations Authentic leaders at all levels are required, not just a few leaders at the top Need deep understanding of clinical aspects of health care as well as understanding system as a whole

Becoming A Munson Healthcare Leader LEARNING KNOWLEDGE CRITICAL THINKING BECOMING A MUNSON HEALTHCARE LEADER DEVELOPING SKILLS

Leadership Is Changing Hierarchical > Empowering Bureaucratic > Interdependent Units Limited Info > Transparency Charisma/Style > Authentic & Open Self-interest > Service to others & greater cause Impact of: Globalization Technology & Social Media Millennials Diversity

Why Leadership Matters Leadership makes the difference between success and failure of all organizations The root cause of numerous organizational meltdowns and failures in the last decade is failed leadership Many failed leaders focused on short-term over long-term, placing their self-interest ahead of their institution’s interests

Why Leaders Fail Failed leaders did not fail due to lack of IQ Rather they lacked emotional intelligence (EQ) Lacked self-awareness Unable to face reality & admit mistakes Lacked passion for company’s mission & values Lacked compassion and empathy for people Lacked courage to transform organization

What Will Be Your Unique Leadership Contribution to Building Munson Healthcare?

Questions to Ask Yourself How aligned am I with Munson Healthcare’s purpose? How confident am I we will succeed? How authentic am I in aligning my team with Munson Healthcare’s purpose? What’s the source of my authentic self? How does it shape my personal True North and inform my purpose?

Definition of Authentic Leadership Authentic leaders align people around shared mission and values and empower them to lead, while serving all stakeholders, and collaborating with others to sustain superior results

Your True North “Your True North is the internal compass that guides you successfully through life. It represents who you are at your deepest level. Your True North is based on what is most important to you, your most cherished values, your passions and motivations, the sources of satisfaction in your life.” - Discover Your True North, Introduction

Staying on Course of True North Your Most Deeply Held Beliefs, Values and Principles How do you stay on course in spite of pressures and seductions to deviate?

Your True North Your Life Story Your Crucibles Your Defining Leadership Experience

Self-Disclosure Exercise Pair off with a colleague and share with each other: Your Path of Life and Defining Leadership Experience

Developing Self-Awareness Reflection Self- Compassion Your Crucible Self- Awareness Your Life Story Self- Acceptance Self- Actualization Feedback

Johari Window UNKNOWN Known to: Others Yes No Yes OPEN Self HIDDEN Self BLIND SPOTS No UNKNOWN

Reflection and Introspection Create a daily practice of taking 20 minutes away from your 24/7 world for: Meditation or mindfulness Prayer Walking or jogging Journaling Deep, intimate discussion Reflecting in a quiet space

Feedback: “Breakfast of Champions” Seek honest feedback from subordinates, peers, mentors, advisors and bosses Open up your hidden areas Discover your blind spots Use 360 Feedback Invite difficult conversations Address conflict and sensitive subjects “One of the hardest things to do is to see ourselves as others see us”

Vulnerability is Power People want to know the real person they are dealing with Trust is everything Establishing trust requires being authentic, genuine and transparent It also necessitates sharing yourself and willingness to be vulnerable It’s okay to say, “I don’t know” Getting comfortable with being vulnerable

Disclosure, Inquiry and Feedback Pair up with a colleague and discuss as follows: Sharing: One thing about yourself that most other people do not know Inquiry: Ask your partner something about themselves you would like to know Feedback: Offer your partner insights about how you experience them 1:1

Values are what you do when no one is looking The Transparency Test Prior to taking an action, ask yourself: Would you feel comfortable if a transcript of this conversation was published in your hometown newspaper?

Leading by Values How do we marshal the collective aspirations of 440,000 people serving customers in 170 countries to work as a unified team? In a world of intense scrutiny, one way is to create more management systems, processes, controls, and more bureaucracy. Relying on traditional supervision, process and controls would inhibit serving clients responsively, and stifle employees’ creative energies. We cannot apply Industrial age management systems to address post-Industrial age needs. There is a better alternative, which is to trust employees. Values are the glue, the bond that binds us together in the absence of controls. These must be genuinely shared values; they can’t be imposed top-down. Values provide employees a framework to make decisions when management systems and procedures are unclear. It comes down to judgment, based on shared values. - Sam Palmisano, Chairman & CEO, IBM

Your “Sweet Spot” Sweet Spot Extrinsic Strengths Motivations Intrinsic Weaknesses

Extrinsic and Intrinsic Motivations Extrinsic Motivations Intrinsic Motivations Money Power Titles Public recognition Social status Acclaim from peers Defeating others Personal growth Cherishing family Satisfaction of doing well Helping others develop Finding meaning in work Being true to one’s belief Making difference in world

Strengths and Weaknesses Often, your strengths and weaknesses are two sides of the same coin Build on your strengths & minimize your weaknesses with people more capable Acknowledge your weaknesses & ask for help “Vulnerability is power” You are in your “sweet spot” when you are: Motivated intrinsically In a job that utilizes your strengths

Your Support Team Your support team consists of the following: One person in your life with whom you can be completely open: your spouse, significant other, best friend, or therapist Mentor(s) who can guide and counsel you and keep you from going off-track A support group of your peers

Mentoring Mentoring requires a two-way relationship, wherein both parties gain from interaction What to look for in a mentor: Wisdom, experience, support, chemistry Putting mentee’s interests first A challenging relationship Reverse mentoring by Millennials Understand younger generation IT, social media, digital interaction

Work – Life Integration Personal Life Work Life The Integrated Leader Family Life Community Life

Lunch (Kelley Whittington-Geppert) Wrap up

Your Leadership Purpose What is the purpose of your leadership? What in your life experiences and your passions is it derived from? To what extent is your purpose aligned with your organization’s purpose? How could you bring it in closer alignment?

Munson Healthcare’s Mission, Vision and Values Mission Munson Healthcare and its partners will work together to provide superior quality care and promote community health. Vision (Working Draft) Working together, we will be the first choice for care within the communities we serve. Values Teamwork, Safety, Accountability, Respect, Stewardship, Compassion

Medtronic Mission To contribute to human welfare by application of biomedical engineering (to) alleviate pain, restore health, and extend life. To direct our growth in the areas of biomedical engineering where we display maximum strength and ability. . . to avoid participation where we cannot make unique and worthy contributions. To strive without reserve for the greatest possible reliability and quality in our products; to be recognized as a company of dedication, honesty, integrity, and service. To make a fair profit on current operations to meet our obligations, sustain our growth, and reach our goals. To recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. To maintain good citizenship as a company.

Types of Leadership Styles Directive: Demand compliance & following rules Engaged: Mobilize people around shared purpose Coaching: Develop people as leaders Consensus: Build agreement through participation Affiliative: Create emotional bonds and harmony Expert: Expect competence & self-direction

Your Leadership Style “Your style is the outward manifestation of your authentic leadership” Adopt flexible style while remaining authentic (“Cannot fake it to make it”) Adapt your style to the context: situation and readiness of teammates Leading from the front or from behind Altitude: flying at 40,000’ versus deep in details Metaphor of balcony and the dance floor

Empowering Leaders at All Levels Become a leader of leaders by: Aligning around mission and values Gaining commitment to shared goals Achieving full collaboration from team Engaging fully with your organization Listening actively & learning from teammates Holding people fully accountable for results

Empowerment As a table group, discuss specific ways you can be more effective in empowering leaders within your organization

Sustaining Your Leadership What regular practices do you use to keep yourself healthy in mind, body and spirit? Be mindful & maintain focus Cope with Stress Reflection/Introspection Physical fitness and sleep Diet, eating and drinking Personal and social support

A Daily Checklist Today, am I: Following my True North? Taking time for introspection & reflection? Aware of my vulnerabilities & weaknesses and ameliorating them? Getting honest feedback from others? Balancing my extrinsic & intrinsic motivations? Acting in my “sweet spot” – authentically? Using my support team? Pursuing my leadership purpose? Empowering others to step up and lead? Being mindful, coping with stress, and keeping my body, mind & spirit healthy?

Nobel Peace Prize Albert Schweitzer “I don't know what your destiny will be, but one thing I do know: The only ones among you who will be really happy are those who have sought and found how to serve”

Thank you for attending the HEI Leadership Forum (Kelley Whittington-Geppert) Wrap up