Member Services Report

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Presentation transcript:

Member Services Report 9/20/2018 Member Services Report March 6th, 1999 Singapore

Overview Activities & Plans Workload Staffing

Activities - Resource distribution

Activities - Resource distribution

Activities - Resource distribution

Activities - Resource distribution MV 0.2%

Activities - Resource distribution

Activities and Plans Documentation 1999 Plans new documentation 9/20/2018 Activities and Plans Documentation new documentation ‘Policies for address space management in the Asia Pacific region’ web site enhanced - more ‘bandwidth friendly’ 1999 Plans review existing documentation seek member assistance for local language translations further web site development document revision process more details to come Reiew existing documentatioin two big projects would like to produce a procedures document. This will include a review of existing documentation and forms. Also plan to focus efforts of documentation relative to NIR’s.

Activities and Plans Training 1999 Plans 1st one day APNIC training course APRICOT 20 attendees 1999 Plans more courses planned during 1999 2 per month, but according to demand starting July/August work with confederations to help deliver local courses

Activities and Plans IPv6 1999 Plans RIR Allocation draft few comments received regionally, but many globally most common concern has been sub-TLA ‘slow start’ and renumbering 1999 Plans commence allocations from 1st April 1999 current discussions may delay start of service proposed fee structure includes IPv6 allocations

Activities and Plans RIR liaison Member liaison 1999 Plans frequent contact with RIPE NCC & ARIN staff loans improve information exchange Member liaison ‘hostmaster clinic’ popular 1999 Plans further improve relationships visit other RIRs and membership

Activities and Plans Hostmaster ‘tool set’ 1999 plans relocated from Japan ticketing system introduced 1999 plans needs more automation review workflow process add new tools

Workload New Tickets opened by Type July 1st - February 1st 1999 9/20/2018 Workload New Tickets opened by Type July 1st - February 1st 1999 Total of2,392 for 7 working months which is equivalent to 341.71month which is equivalent to 18 per working day. Note this is only new tickets and not ongoing requests. Compares with ripe with 5,000 tickets per 6 months 98

Staffing At end 1998 (3) 1 manager/senior hostmaster - Anne Lord 1 hostmaster - Fabrina Hossain 1 technical writer - Gerard Ross one temporary hostmaster loaned from the RIPE NCC (total 6 weeks)

Staffing By end 1999 (7) 3 new hostmasters 1 trainer 1 for confederation support 1 for new member support 1 existing members/IPv6 1 trainer

Summary Allocation services stabilised More work to be done