Visual Communications Implementation Methodology Dimension Data’s Best Practice for Visual Communications Implementation Overview

Analysts advise our clients to…. Selecting a competent service partner is essential for visual communications success Gathering user requirements Design schematics / security Design Experience & Order Assurance Detailed Test Plans Staging & configuration Logistics Plan and Build Service level agreements visual communications experience guarantee Operate

Dimension Data’s Seven Key Considerations in Deploying Visual Communications Select a Collaboration solution that meets your users requirements 1 Ease of integrating your visual communications into your overall UC estate 2 How easily can I deploy the visual communications solution 3 What are the security implications for deploying visual communications 4 Ongoing support 5 Usage & Adoption 6 Globally consistent model 7 An Implementation Partner with a Comprehensive Methodology will ensure that these considerations are not overlooked

Visual Communications Implementation Methodology at a glance A Dimension Data-developed methodology A best practice approach to the deployment and integration of visual communications solutions, based on the experience we have built up in deploying more than 10,000 visual communications endpoints for clients around the world Consists of: templates best practice guidelines client change management and training tools processes extended for visual communications deployments

Visual Communications Implementation Methodology at a glance Business Benefits Accurate project scoping and costing Reduced risk of project overruns or failure Improved visibility of project execution Clean handover with all documentation Extended, packaged end-user training tools to improve user acceptance Best practice for configuration, security, migration and testing Professional quality of delivery Better client experience with Dimension Data

Dimension Data Services Overview plan build support manage improve innovate Develop plans that achieve business objectives Deploy and transition IT architectures Support full lifecycle of IT assets Manage full lifecycle of IT domains Optimise IT services Differentiate through technology innovation Insource, Outsource, Hosted and Cloud Delivery Assessments Architecture Roadmaps IT Services Strategies Procurement and Logistics Design, deploy, integrate and transition solutions Maintenance, Support Proactive Services Support Service Aggregation and Management Operational and Management Services Service Domain Aggregation and Management Assessments Continuous Improvement Lifecycle Management Business Planning for Innovation Identify breakthrough use of technology We have built a strong business by focusing in the build and support. We offer differentiation through our global procurement capabilities, combining seamless procurement with logistics that can get products anywhere - on time and through customs and finally we are able to ensure the clients configuration is staged and installed. Our integrate skills focus on unify the technology solution with the clients existing business and technical process, eg integrating IP Tel into Active Directory for streamlined user management. And finally our Deploy skills allow us to introduce the solution to new parts of the clients organisation with the minimum of distribution and risk to existing operations. Our overall value proposition is that we are able to Manage Project risk effectively by ensuring the project is implemented on time and on budget In the support area, we have built a world class Break fix business with 6 24x7 GSCs,local language support and uniquely an ability to offer comprehensive SLA management including restore, rather than just response SLA’s- all with visibility through a portal. In conjunction with this we have an excellent monitoring service providing re-active monitoring and proactive health checks, again through a portal. The value proposition to our clients is our ability to reduce costs by delivering a quality service that is difficult for them to do them selves. We should not kid our selves though - these areas are under price pressure as they continue to commoditise. We have begun the move to becoming a strategic technology partner to our clients through our Plan services, we are able to offer Consult capability where we analyse the clients business issues and develop future plans and strategies for the use of IT. Our Design capabilities focus on ensuring the business and technical aspects of the solution address the required outcomes. In this way we are helping our clients to justify technology investment by identifying where an appropriate ROI can be gained and ensuring the solution proposed will derive those benefits. But as we move further along our journey to become a strategic technology partner to our clients we need to build out our manage capability, we will do this by focusing on helping the client manage the full lifecycle of the infrastructure - taking responsibility for ensuring is technology runs efficiently. These services breakdown into 2 key areas Service Delivery focuses on Long term planning, such as availability and capacity management Services Support focuses on Day-to-day operations and support such as release, change and configuration management In this way we will assist our clients in maximising the ROI for a deployment, helping them sweat the asset and lengthen the useful lifecycle of a technology. IT IS CRITICAL WE HELP ALL OUR CLIENTS WITH SERVICES IN THE MANAGE SPACE - SOME WILL PURCHSE THEM AS PRE PACKAGED MANAGED SERVICES, OTHERS WE WILL ENGAGE IN A PROJECT TO HELP THEM BUILD THEIR OWN CAPABILITY IN HOUSE. Looking to the longer term we will be looking to become a Strategic Business partner to some key clients through Improve services which focus on improving the effectiveness and efficiency on the solution on an ongoing basis, continually evolving implemented technology to make it better. By doing so we can align IT to business outcomes for our clients. Couple with Optimise services where focus on new technologies which offer true competitive advantage to a client. In both cases we can link our success to their business out come in a financially based risk sharing model. NOT ALL CLIENTS WILL WANT TO DO THIS, NOR DO WE WANT 100’s OF CLIENTS IN THIS SPACE - BUT FOR ABSOLUTE KEY CLIENTS WE WILL NEED TO DO THIS TO MAXIMISE THEIR LOYALTY. Align IT investment to business goals Manage project benefits realisation and risk Manage IT availability for productivity and risk Manage IT operations for improved performance Enhance IT effectiveness Increase strategic value of IT to the business

What differentiates Dimension Data’s Methodology? Extends Project Management Disciplines with Best Practice Tools Based on our experience of deploying over 10,000 visual communications endpoints Ensures smooth transition to support and (optimally) Managed Services Early considerations for the total lifecycle of the technology is work shopped with the client (Plan, Build, Operate, Optimise) Scales from small deployments to multi-national deployments Consistent delivery across the globe Alignment to Vendor Tools and Methodology Only Cisco Partner Service fully aligned to Cisco PPDIOO – Lifecycle Services Allows clear collaboration with vendor on large joint engagements Allows alignment to clients who use PPDIOO

Key skills and roles Collaboration Consultant Unified Communications and Collaboration Development Model (UCCDM), Estate Audit. High Level Needs Assessment, Business planning Visual Communications Engineer Visual communications technical specialist Performs detailed design and validation Solution Architect Solution consultant Crafts optimal solution for customer needs Plans technical elements of the solution delivery. Deployment Engineer Configures, stages and deploys the solution to the customer site Project Manager Manages the implementation of the project Becomes a primary customer interface Manages budget, risk, resources, scope, Invoices client Trainer Trains the users and administrators of the visual communications solution

Overview – Process and what you get Phase – Key Steps Key Client Deliverables Visual Communications Consulting Initial Requirements Gathering Solution Creation and Proposal Proposal Client Requirements Document Site Survey Report (optional) Scope of Work Inception – Establish Project Baselines Initiate Project Internal/External Solution review Procurement activities Project Documentation IPT Work Plan Scope of Work (Detailed) Client Engagement Process Definition – Establish the Requirements Workshops Business & User Voice Requirements Site Survey, Accommodation and Logical Inventory Design Solution Statement of Works Project Management Plan Business Voice Requirements Technical Voice Requirements Detailed Design Build – Create the Solution Staging Configuration Testing Logistics (ship to site) Installation guides Security configurations & framework Project Test Plan & Output Bill of Quantities Equipment Inventory log Deploy – Implement the Solution Commissioning Integration Migration Acceptance Testing Commissioning Plan Site Acceptance Test Plan As-Built Documentation Customer Project File Transition – Customer Take-over and Support User and Administrator Training Support Training Documents

Benefits of key deliverables Scope of Work Ensures all aspects are covered and that client understands our (and their) responsibilities Reduces assumptions and risk price that is otherwise built into a quote Customer Requirements Document Ensures early on that all aspects or considerations are discussed with the client before finalising a proposal Project Management Plan Clearly define interaction points and responsibilities between the team and the client Thus setting expectations upfront and provide clear governance of the project Statement of works Document and get agreement on our responsibilities and the clients in detail Business Voice Requirements Capture the user’s needs. This ensures better acceptance of the new technology Site Survey Ensure that the specified current environment is the actual current environment thus reducing risk of delays based on inadequate site accommodation in deployment Micro Design Ensure all aspects are captured that will affect the configuration and deployment enabling a successful and smooth deployment As-Built Documentation Captures details that may be needed for future changes to the environment or disaster recovery Acceptance Test Plan Ensures the client agrees to what will be tested and allows for smooth acceptance of the system Commissioning Plan Details on the migration are planned with all stakeholders – smooth migration Project File Provides all relevant t documentation for ongoing management of the solution Removes dependency on Systems Integrator

Visual Communications Implementation Methodology Dimension Data’s Best Practice for Visual Communication Implementation Overview