SNMS Supplier Network Management System SNMS – Guideline for external suppliers

Supplier Network Management System Email notification Supplier Network Management System If TE receives a quality notification, an official Supplier Complaint will be raised into TECHS (TE Complaint Handling System) You will receive an email notification, that a new Supplier Complaint has been raised Based on that email notification it is required that you complete an 8D report The email notification contains a link to our TE Supplier Portal and the application, called SNMS (Supplier Network Management System) You should keep this email notification for later follow up

Supplier Network Management System Email notification Supplier Network Management System This link will guide you to TE Supplier Portal application SNMS. Your personal self–registration into the Supplier Portal and SNMS is mandatory to log onto the system.

Access SNMS Implement user name and password Click on “Sign On” to be routed to the SNMS apllication

Entering Supplier Portal SNMS without email link

Entering SNMS without email link Implement user name and password Go to: Supplier Resources, Quality and Compliance, View More Go to Supplier Complaint Handling (SNMS)

Application SNMS All supplier complaints will be shown which are registered against supplier id. Click on the link and you will get into the details of the supplier complaint.

SNMS – Status Information Pending: 3/5/8D Steps need to be answered Posted: answer from supplier was send to TE, waiting for approval Closed by TE: supplier complaint was closed from TE upfront Approved: D-Step was approved by TE Example for „Closed by TE“, no further actions form supplier needed:

8D Report

D-Steps – Request Details/Attachments 0000123456 supplier name 000000-000 part number / description Creation date of complaint. Target date to reply 3D actions (containment). Target date for final closure of 8D Report. Defect description from TE shall be as precise as possible and should contain data. Pictures should be attached to describe the defect better. The defect description should be detailed enough to analyze the problem. If important information is missing please contact the SQE (above mentioned author). Example Picture

D-Steps – 3D D3 – Containment This field shall contain a detailed problem description as seen from supplier. D3 – Containment The containment refers to all necessary immediate actions to prevent other defective parts to be delivered. How many parts are in supplier stock, in rework, defective or on hold? Will there be expected shortages from blocked material because of open orders? Implement the date when the storage was cleaned /secured. The containment comment should contain actions on following performed verifications: Own stock checked Material in transit identified and verified Material at TE stock (other batch or product) Material in VMI Indicate the PO number or batch number of the first parts after containment was performed. Have other potential suspect batches or products been checked? If a feedback is required from TE on commercial resolution (replacement/return) the answer can be provided with containment comment. A commercial solution is not a corrective action. It is recommended that you safe your input (Safe for Later). Your 3D can be provided independantly to TE (Submit to TE).

D-Steps – 4D D4 – Root Cause Analysis Root cause analysis has different dimensions: Occurrence: Where and why did the problem occurr? How could the process produce the failure? Escape/Detection: Why was the failure not detected intrenally? Why did the failure escaped the control mechanism? Systemic: How the system failed allowing both occurrence and escape causes. Why was the failure mode not known (not included in FMEA or failure catalogue)? It is recommended to use methodology for root cause analysis as Ishikawa and 5Why. The performed analysis can be attached to the complaint as evidence, see attachments.

D-Steps – 5D D5 – Corrective Action Plan At least one corrective action per each identified root cause need to be defined. Therefore the actions are devided into the appropriate dimensions as seen before (occurrence, escape, systemic). The responsibilities per each action shall be defined and the relevant timeline.

D-Steps – 8D After completion the 8D report need to be send to TE. D6 – Verification The effectiveness of the taken actions need to be reviewed and demonstrated with adequate method. It should be described how the effectiveness was demonstrated who is responsible and by when it was planned/done. D7 – Prevention Further actions which refer to other products, processes or locations shall be mentioned. The preventive actions are meant to go beyond the single incident of the above 8D report. After completion the 8D report need to be send to TE. Click „Submit to TE“. It is recommended to safe the answers before sending.

Support 8D Report If you have questions related to creation of 8D Report please contact the named person from Supplier Complaint (Author). If you need further assistance on methodology (5Why or Ishikawa) please contact the named person from Supplier Complaint (Author). Furthermore the 8D Checklist, can be used for further explanations:

Verification of 8D Report from TE After you have send the 8D report to TE and we have verified your answer you should receive an email notification. Your 8D report can be rejected. The improvement needs shall be documented into the “Reply”. If your 8 D report is approved you should receive an email notification, indicating the approval.