‘Rising Tide’ Strategies Improving PM, BC, and ERM using ‘Rising Tide’ Functional Strategies Lee Beachy; MSc OL Risk Management Group; Bank of New Hampshire SCORE Mentor Life-long Student of Disaster Performance 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Abstract: EC0043 This session will address the use of generic forms of maturity models as an organizational philosophy to strengthen programs in such areas as project management, business continuity, enterprise risk management, and similar disciplines. Areas addressed will include fit to organizational culture, applicability to governance functions, challenges of quantification and metrics, and models as a component of strategy. 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Terms Broadly speaking the use of “maturity model” relates to the degree of formality and optimization of processes, from ad hoc practices, to formally defined steps, to managed result metrics, to active optimization of the processes. ‘You can’t manage what you can’t measure!’ 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Measuring ‘Stuff’ 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

What does a ‘Maturity Model’ Do? Forces you to examine yourself / process Many organizations ‘lag’ developmentally Strengths & weaknesses are often unknown Logically presents management a roadmap Rome (and level 5) are not built in a day Creates vision for future excellence Others need to ‘see it’ in order to ‘support it’ A basis for measurement / benchmarking 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Existing Model Possibilities Capability Maturity Model (CMM) Capability Maturity Model Integration (CMMI) E-learning Maturity Model (EMM) Modeling Maturity Levels Open Source Maturity Model OPM3 (Organisational Project Management Maturity Model) People Capability Maturity Model P3M3 (Portfolio, Programme and Project Management Maturity Model) Quality Management Maturity Grid Service Integration Maturity Model Testing Maturity Model Software Product Management Maturity Model Dynamic Architecture Maturity Model 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Closely Related: ISO 9001 ISO 9001: for quality management. Quality: all those features of a product (or service) which are required by the customer. Quality management : what is done to ensure that products or services satisfy the customer's quality requirements and comply with applicable regulations. Quality management also includes what the organization does to enhance customer satisfaction, and achieve continual improvement of its performance. 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

ISO 9001 Principles Customer: focus & determinant of success Leadership (supporting vision / culture) Involvement of people: all levels Process approach Systems approach to management Continual improvement Decision making that is data-driven Mutually beneficial supplier relationships 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

A Conceptual Maturity Model Area 1 Initial 2 Repeatable 3 Defined 4 Managed 5 Optimized Attribute 1 Attribute 2 Attribute 3 Attribute 4 Attribute 5 Attribute 6 Summarized Basic, not organized, heroics Documented process, some PM technique Standards, expectations, integration Monitoring, control, process analysis Constant improvement, synch w/ needs Increasing Maturity Ad Hoc Efforts Engineered Systems 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Domain Applications… Project Management Business Continuity Software Development Enterprise Risk Mgmt Customer Service Mgmt Supply Chain Risk  9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Projects (Business Change) Classic Approaches John Kotter Stanford GSB (just $14K) Resource Pyramid Resource Dev Pathway VRIO framework Etc. 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

A PM Model Build Exercise… Attribute elements: KPIs? Support Metrics? Integral to Process? Staged contributions: Where should transitions occur? Is the maturing process coherent at all stages? 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Discussion: BCP Model Dynamics BCP Program Essentials (ISO 22301) Metrics Challenges 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

ERM Maturity Model Samples 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

ERM Maturity Model Samples 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

ERM Maturity Model Samples 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

A Word about Complexity 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Resources & References ‘How To Measure Anything’ / Hubbard http://www.amazon.com/How-Measure-Anything-Intangibles-Business/dp/0470539399 http://www.hubbardresearch.com ERM Maturity Assessment (Masters paper) http://www.ermsymposium.org/2008/pdf/papers/Ciociari.pdf RIMS Risk Maturity Model Tool http://www.rims.org/ERM/Pages/RiskMaturityModel.aspx 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved

Contact Information… www.linkedin.com/in/lelandbeachy lbeachy@tds.net 603.455.4050 9/20/2018 © 2013 by L. Beachy [www.linkedin.com/in/lelandbeachy] All Rights Reserved