FACILITATOR NOTES: The Hearts and Minds safety program was developed by Shell 2002, after years of co-operation with leading universities in Leiden, Manchester and Aberdeen. The program is being successfully applied in companies around the world. The Hearts and Minds Toolkit assists in creating and maintaining change in the organisational safety culture by involving all staff in managing Health, Safety and Environment. All the tools can be used in short sessions as well as parts of longer workshops. In order to make the workshop materials attractive and fun to use, a lot of attention has been given to the design and colours. The complete Toolkit as well as separate brochures can be ordered via: The Energy institute: http://www.energyinst.org.uk/heartsandminds/ All the profits are devoted to further development and updating of the tools as well as on HSSE related academic research.

Managing Rule Breaking Sample Presentation FACILITATOR NOTES: Be sure to arrive approximately 60-90 minutes before the workshop starts to set up the space. Acquaint yourself with planned emergency drills and the location of emergency exits, bathrooms, light switches and electrical outlets ahead of time. Getting to know the area and setting things up will make you feel more at ease. Directional signs placed on doors and in corridors are also helpful for participants. Arrange the tables and chairs. If you will be presenting both small and large group activities, arrange tables and chairs to promote small group activities and enable participants to get up and move around in larger groups. Whenever possible, arrange chairs in a circle. This will facilitate participation between the attendees and allow everyone to see everyone else's face and name-tag. We all learn from each other, so it is important that all participants can see and hear everything that is going on. Set up a table near the entrance with a sign-in sheet, name-tags, and pens. Set up all of the materials you will be using so that they will be easily accessible to you when you need them. Stationary needed: Name tags Posters. Flip charts. Hexagon Hearts and Minds post-its. Pens, pencils, markers, tape, scissors. Notepads. Beamer /Projector. Laptop / slides. Slide printouts for yourself and for participants.

Managing Rule Breaking WHAT? A simple tool that explains why people break rules WHY? To help establish a culture of compliance and working safely that will assist in achieving Goal Zero HOW? By helping to understand why people break rules and how to manage and change this behaviour

Types of Rule Breaking: Errors Slips Doing something one did not mean to “You decide to stop adding sugar to your coffee and then find yourself doing it anyway ” Lapses Forget to carry out an action “You are on your way to work when the thought strikes you: Did I lock the door?” Mistakes The chosen plan was wrong “The doctor makes a wrong diagnosis and as a result prescribes the wrong medicine”

Types of Rule Breaking: Violations Unintentional Incorrect/unclear rules or faulty communication and training “Because they did not know the procedures operators were not using correct PPE” Situational Impossible to do the job without breaking the rules due to lack of resources “A technician discovered that the tool they were supposed to use does not fit in the space available. They used a different tool instead” Optimising More convenient, profitable, pleasing the boss, fun Organisational: For the benefit of the organisation/boss “Not to cause any production losses a maintenance worker decides to fix a broken relay without turning off the electricity supply” Personal: For the benefit of the individual “In order to get home in time a person is driving 70 km/h where the speed limit is 50 km/h”

Types of Rule Breaking: Special Violations Reckless Optimising Violation A rule was violated without thinking or caring about the consequences “Drunk Driving” Routine Any violation that has become the normal way of doing things “Crossing the street on the red light whenever there are no cars” Exceptional Novel, extreme situations for which there is no guidance “A man dies while trying to save a child”

When a hazard is present Violation + Error = DISASTER

Procedures and Practices Questionnaire Individually: Complete the Procedures and Practices Questionnaire In Groups: Compute the group average for each violation types If the average is less than a ‘critical score’ discuss that type of rule breaking If several areas are identified, focus on Exceptional Violations last If routine violations are identified What was the original violation type?

Discussion Discuss your scores with the group: Is there a certain type of rule breaking that might be an issue? Which category is it? What type of problem does it cause? Why? Is there specific rule or procedure causing it? Do you have any own examples? What were the specific problems there?

How can we be more compliant? Action Plan How can we be more compliant? What are you going to do? Who will do it? When will it be done? Who and when will review it? Is your Action Plan SMART: Specific? Measurable? Achievable? Realistic? Time based?

Full version of this presentation is available to Hearts and Minds customers. Full Hearts & Minds presentations include facilitator notes, extra theory, slides and workshop activities If you would like to purchase any of the brochures in the Hearts and Minds Toolkit, please visit www.energyinst.org/heartandminds