Balanced Scorecard Quality Service Sustainability Cost

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Presentation transcript:

Balanced Scorecard Quality Service Sustainability Cost Fit for purpose products/services Returns Continuous Improvement / Innovation Change Management Service Responsiveness Complaints Management Information Communication Education / Training Lead Time / Delivery Time On time Delivery Against Objectives Accuracy Involvement/Ownership Sustainability Corporate Social Responsibility Cost Pricing Stability Invoice Accuracy Cost Reduction Initiatives Reference: R3-63-C Released: 23/03/2017