Mobile Technology in the Control Room TRB ABG20 Webinar, 1st July 2015 Jo Scott, MBA Senior Managing Consultant 20 September 2018

Agenda Introduction The impact of mobile technology on the control room. The impact of new technology on the operator.  The impact of change in the control room. Conclusion 20 September 2018

ATKINS Multidisciplinary engineering, infrastructure design, project management. 3

Control Room Operations Atkins provide infrastructure planning, engineering, construction management, environmental consulting, urban planning and programme management services. We also consult on and run control room operations for DOTs. United Kingdom Highways England Traffic Wales Traffic Scotland North America GDOT, NCDOT WisDOT, CDOT, FDOT Middle East Dubai 2,836 People employed in North America $600m Revenue

Mobile is the enabler, not the thing. 20 September 2018

Traditional operations is changing Traditional ITS interfaces ATMS & device integration 511 and traffic information Lots of mobiles = big data Operator’s own device On-scene / first response User empowerment changes dynamic Access to information anywhere Push / pull Personalization Crowdsourcing Convergence Sentiment mapping 6

The impact of mobile technology on the control room. No big bang in CRO: lots of incremental shifts IT enabled transformational change - by stealth Greater collaboration How to realize tangible benefits and efficiencies? Functionality vs capability   20 September 2018

Operators need to be smart. 20 September 2018

Operator’s skillset changes: Fewer interfaces, more functions Greater automation of devices Information synthesis Improved decision making Dynamic intervention Customer relationship changes: Traveler information push Control room information pull Responsiveness and engagement Politics and PR on the front line 9

The impact on the operator. Dependency on control room skillset changes Need for strategic and dynamic intervention A new breed of systems administration Plugging the engineering skills gap The here-and-now impact of moving to new technology Perception and reality Threat and opportunity Managing change is managing people Staff engagement and development 20 September 2018

Mobile technology creates change. 20 September 2018

Mobile technology unlocks potential for a control room with: Integrated tools Upskilled staff Organizational maturity This means that DOTs can: Achieve more for less Empower customers Prepare for radical change Make first steps into intelligent mobility 20 September 2018

People are the enabling factor: The whole transportation system is a system of systems – including people. Benefits realization from tools that harness mobile devices depends on users. Attention paid to ‘soft’ factors is as critical as investment in the technology itself. Incremental shifts can still mean transformation is happening! Change management is key. Shifts in technology and trends might close one door, but always open another.   20 September 2018

Thank you! jo.scott@atkinsglobal.com 14