Maintenance Overview Jason Smith Service Engineering Department Titel of Presentation (CorpoS, 10pt), Date

Mercedes Benz Maintenance Systems FSS – Flexible Service System is also known as "Active Service System (ASSYST)" in the Workshop Information System (WIS) 1998 - 2008 ASSYST (FSS) There are slightly different maintenance systems depending on the model. Oil change and service intervals 10K,13K &14K Additional work is needed at different time intervals based on mileage and years in service. Spark plugs, fuel filters, cabin & air filters. 071126_MB_PPT_Pres_Projector.ppt

ASSYST (FSS) Service sheets for technician located on STI. Maintenance booklet for customer located in customer new vehicle information package. 071126_MB_PPT_Pres_Projector.ppt

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ASSYST + Introduced with the 2003 E Class (211) launch. System is also known as "Active Service System Plus "(ASSYST +) in the Workshop Information System (WIS). Vehicle calculates which services are due. A – H Displayed in the cluster SLK introduced in 05’ CLS introduced in 06’ Tech performs services called for by the cluster display. + Brake pads due by next service. 071126_MB_PPT_Pres_Projector.ppt

What does a service E mean? In the ASSYST+ system every maintenance operation has a specific time associated with the maintenance item to be performed. It’s a rough estimate for the length of time needed to perform a given operation. A B C D E F G H 1 hrs 2 hrs 3 hrs 4 hrs 5 hrs 6 hrs 7 hrs 8 hrs 071126_MB_PPT_Pres_Projector.ppt

How can a customer determine what service E is? 071126_MB_PPT_Pres_Projector.ppt

ASSYST + Maintenance Booklet 071126_MB_PPT_Pres_Projector.ppt

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2009 Maintenance Program Engineering Services Department Titel of Presentation (CorpoS, 10pt), Date

2009 Maintenance Simplified maintenance system 10K service intervals New menus and new architecture Required services Recommended services Implemented from 2005 071126_MB_PPT_Pres_Projector.ppt

Tire Rotation If applicable to your vehicle’s configuration, tire rotation should be performed in accordance with the tire manufacturer's recommended intervals, or sooner at the first signs of irregular (uneven) tread wear. Tire manufacturer’s rotation recommendations will necessitate a tire rotation at least once in between maintenance services and at every maintenance service based on Mercedes-Benz maintenance intervals. The First rotation occurring at an authorized Mercedes-Benz Center at any time up to 5,000 miles (vehicle odometer) is provided at no charge. 071126_MB_PPT_Pres_Projector.ppt

2,000 Mile Required Service Work Replace rear axle differential fluid (AMG Performance Package P30 only) Replace front & rear axle fluid (G55) . 071126_MB_PPT_Pres_Projector.ppt

1st, 3rd, 5th, 7th, 9th, 11th, 13th ,15th year V6 & V8 Required Services Basic 10K, 30K, 50K, 70K, 90K, 110K, 130K, 150K or at 1st, 3rd, 5th, 7th, 9th, 11th, 13th ,15th year Check fluid levels Coolant level ABC fluid (were applicable S, CL, SL only) Brake fluid Washer fluid Power steering fluid Differential lock reservoir (G only) Basic Service & Checks Check safety catch on hood Brake pads front & rear (visual inspection for thickness) Electric-hydraulic brake system hydraulic unit and audible warning system (SL only) Engine - oil & filter change Reset maintenance service indicator Correct tire pressure including (spare were applicable) reset TPMS Adjust parking brake slack (at first service 10k or 1 year SL & CLK only) AdBlue® fill up (engine 642 only) Replace coolant (30K intervals 275 & 113 engines except G) Replace coolant (150K intervals all other engines) Replace fuel filter (150K intervals gas engines only) Differential fluid front and rear replace (50K intervals G only) Transfer case fluid replace (50K intervals G only) Replace coolant (150K intervals G only) 071126_MB_PPT_Pres_Projector.ppt

V6 & V8 Required Services 071126_MB_PPT_Pres_Projector.ppt Alternate 20K, 60K, 100K, & 140K or at 2nd, 6th, 10th, & 14th year Check fluid levels Coolant level ABC fluid (were applicable S, CL, SL only) Brake fluid Washer fluid Power steering fluid Differential lock reservoir (G only) Basic Service & Checks Check safety catch on hood Brake pads front & rear (visual inspection for thickness) Parking brake (function test) Poly V-belt (visual inspection) Chafe marks, line routing, damaged components (visual inspection) Visual condition of front & rear axle ball joints and rubber boots. Visual condition of steering mechanical components & rubber boots. Visual condition of driveshaft flexible disks, propeller shaft, and universal joints (were applicable) Clean water drain in air duct (R, ML, GL only) Electric-hydraulic brake system hydraulic unit and audible warning system (SL only) Engine - oil & filter change Reset maintenance service indicator Correct tire pressure including (spare were applicable) reset TPMS Brake fluid flush Replace air filter (60K intervals 275 engine only) Replace combination/dust filter (20K intervals) Replace fuel filter ( 20K intervals Engine 642 only) Replace coolant (30K intervals 275 & 113 engines except G) Replace fuel filter (60K intervals SL & G only) AdBlue® evacuate and fill up (engine 642 only) Check front & rear axle fluid level (G only) Check transfer case fluid level (G only) Joint housing of AWD front axle inspect and correct grease level (G only) Bolts attaching steering box check & correct (G only) Differential fluid front and rear replace (50K intervals G only) Transfer case fluid replace (50K intervals G only) Differential lock mechanisms (front, rear, & center) function check (G only) 071126_MB_PPT_Pres_Projector.ppt

V6 & V8 Required Services 071126_MB_PPT_Pres_Projector.ppt Alternate 40K, 80K & 120K or at 4th, 8th and 12th year Check fluid levels Coolant level ABC fluid (were applicable S, CL, SL only) Brake fluid Washer fluid Power steering fluid Differential lock reservoir (G only) Basic Service & Checks Check safety catch on hood Brake pads front & rear (visual inspection for thickness) Parking brake (function test) Poly V-belt (visual inspection) Chafe marks, line routing, damaged components (visual inspection). Visual condition of front axle ball joints and rubber boots. Visual condition of steering mechanical components & rubber boots. Visual condition of driveshaft flexible disks, propeller shaft, and universal joints (were applicable) Clean water drain in air duct (R, ML, GL only) Electric-hydraulic brake system hydraulic unit and audible warning system (SL only) Engine - oil & filter change Reset maintenance service indicator Correct tire pressure & reset TPMS Brake fluid flush Replace air filter (40K interval all models except engine 275) (60K interval models with engine 275) Replace dust/combination filter (20K intervals) Transmission oil & filter change (40K intervals) Transfer case oil change (40K intervals E only) Replace fuel filter (60K intervals SL & G only) Replace fuel filter( Engine 642 only) Replace spark plugs (80K intervals except engine 642) AdBlue® evacuate and fill up (engine 642 only) Check front & rear axle fluid level (G only) Check transfer case fluid level (G only) Joint housing of AWD front axle inspect and correct grease level (G only) Bolts attaching steering box check & correct (G only) Differential lock mechanisms (front, rear, & center) function check (G only) 071126_MB_PPT_Pres_Projector.ppt

V12 & AMG Required Services Basic 10K, 30K, 50K, 70K, 90K, 110K, 130K, 150K or at 1st, 3rd, 5th, 7th, 9th, 11th, 13th ,15th year Check fluid levels Coolant level ABC fluid (were applicable S, CL, SL only) Brake fluid Washer fluid Power steering fluid Differential lock reservoir (G only) Basic Service & Checks Check safety catch on hood Brake pads front & rear (visual inspection for thickness) Electric-hydraulic brake system hydraulic unit and audible warning system (SL only) Engine - oil & filter change Reset maintenance service indicator Correct tire pressure including spare reset TPMS Adjust parking brake slack (at first service 10k or 1year SL & CLK only) Replace coolant (30K intervals 275 & 113 engines except G) Replace coolant (150K intervals all other engines) Replace fuel filter (150K intervals gas engines only) Replace coolant (150K intervals G only) Differential fluid front and rear replace (50K intervals G only) Transfer case fluid replace (50K intervals G only) 071126_MB_PPT_Pres_Projector.ppt

V12 & AMG Required Services Alternate 20K, 60K, 100K, & 140K 2nd, 6th, 10th & 14th year Check fluid levels Coolant level ABC fluid (were applicable S, CL, SL only) Brake fluid Washer fluid Power steering fluid Differential lock reservoir (G only) Basic Service & Checks Check safety catch on hood Brake pads front & rear (visual inspection for thickness) Parking brake (function test) Poly V-belt (visual inspection) Chafe marks, line routing, damaged components (visual inspection) Visual condition of front & rear axle ball joints and rubber boots. Visual condition of steering mechanical components & rubber boots. Visual condition of driveshaft flexible disks, propeller shaft, and universal joints (were applicable) Clean water drain in air duct (ML only) Electric-hydraulic brake system hydraulic unit and audible warning system (SL only) Engine - oil & filter change Reset maintenance service indicator Correct tire pressure and reset TPMS Brake fluid flush Replace air filter (60K intervals 275 engine only) Replace combination/dust filter (20K intervals) Replace fuel filter (60K intervals SL & G only) Replace coolant (30K intervals 275 & 113 engines except G) Joint housing of AWD front axle inspect and correct grease level (G only) Bolts attaching steering box check & correct (G only) Check front & rear axle fluid level (G only) Check transfer case fluid level (G only) Differential fluid front and rear replace (50K intervals G only) Transfer case fluid replace (50K intervals G only) Differential lock mechanisms (front, rear, & center) function check (G only) 071126_MB_PPT_Pres_Projector.ppt

V12 & AMG Required Services Alternate 40K, 80K & 120K or at 4th, 8th and 12th year Check fluid levels Coolant level Antifreeze & corrosion protection (were applicable) ABC fluid (were applicable S, CL, SL only) Brake fluid Washer fluid Power steering fluid Differential lock reservoir (G only) Basic Service & Checks Check safety catch on hood Brake pads front & rear (visual inspection for thickness) Parking brake (function test) Poly V-belt (visual inspection) Chafe marks, line routing, damaged components (visual inspection). Visual condition of front axle ball joints and rubber boots. Visual condition of steering mechanical components & rubber boots. Visual condition of driveshaft flexible disks, propeller shaft and universal joints (were applicable) Clean water drain in air duct (ML only) Electric-hydraulic brake system hydraulic unit and audible warning system (SL only) Engine - oil & filter change Reset maintenance service indicator Correct tire pressure & reset TPMS Brake fluid flush Replace dust/combination filter (20K intervals) Replace air filter (40K intervals all models) Transmission oil & filter change (40K intervals) Replace rear axle differential fluid (AMG Performance Package only) Replace fuel filter (60K intervals SL & G only) Replace spark plugs (80K intervals except engine 275) Replace spark plugs (120K intervals engine 275 only) Replace coolant (30K intervals 275 & 113 engines except G) Joint housing of AWD front axle inspect and correct grease level (G only) Check front & rear axle fluid level (G only) Check transfer case fluid level (G only) Bolts attaching steering box check & correct (G only) Differential lock mechanisms (front, rear, & center) function check (G only) 071126_MB_PPT_Pres_Projector.ppt

Recommended services for Minor services (Basic) V6,V8,V12 & AMG Electrical System Check . Horn, high beam flasher, hazard warning flasher, turn signals Warning/indicator lamps, illumination and interior lighting /exterior lighting. Check trunk / cargo area lighting Battery (starter/auxiliary) check condition using “Midtronics MCR 717” tester Battery check fluid level (were Applicable) Visual & Functional Check Replace front and rear wiper blades (where applicable) Check windshield washer and headlamp cleaning system Night View Assist camera clean windshield behind the camera cover (S, CL only) Replace activated charcoal filter (5 year 50K interval CLK only) Chassis Checks Check brake system components, lines, hoses calipers and check thickness of brake pads and disks, front and rear wheels removed. Tire Check Tire rotation (were applicable) Inspect tires for damage, measure tread depth and record in mm and check TIREFIT sealant expiration date (where applicable) Activate Tire Pressure Monitoring System 071126_MB_PPT_Pres_Projector.ppt Department Titel of Presentation (CorpoS, 10pt), Date

Recommended Service for Major Services V6,V8,V12 & AMG Electrical System Check Horn, high beam flasher, hazard warning flasher, turn signals Warning/indicator lamps, illumination and interior/exterior lighting. Check trunk / cargo area lighting Check and correct headlamp setting Battery (starter/auxiliary) check condition using “Midtronics MCR 717” tester Battery check fluid level (were Applicable) Visual & Functional Check Check seat belts and buckles for signs of external damage and proper function Replace front and rear wiper blades (where applicable) Check windshield washer and headlamp cleaning system Check clean & lubricate Panoramic roof guide mechanism. (were applicable) Check clean & lubricate sliding/tilting roof guide mechanism. (were applicable) Check bodywork for paint work damage Night View Assist camera clean windshield behind the camera cover (S, CL only) Lubricate door locks, inclusive rear door (G only) Replace activated charcoal filter (5 year 50K interval CLK only) Chassis Checks Check brake system components, lines, hoses calipers and check thickness of brake pads & disks front and rear wheel removed. Chassis and load bearing body components: Check damage and corrosion Tire Check Tire rotation (were applicable) Inspect tires for damage, measure tread depth and record in mm and check TIREFIT sealant expiration date (where applicable) Activate Tire Pressure Monitoring System Department Titel of Presentation (CorpoS, 10pt), Date

Questions from CAC Department Titel of Presentation (CorpoS, 10pt), Date

Why do I get different answers from dealers on What maintenance is required for my vehicle? Up to 2009 Mercedes Benz maintenance systems have been very complicated, as a result dealers have developed there own service packages which differ slightly from dealer to dealer. “Special packages” Coupons 071126_MB_PPT_Pres_Projector.ppt

What viscosity rating of motor oil is for my vehicle? In general Gasoline engines require 0W-40. (Sheet 229.5) Diesel engines require 5W-30 (229.51) All operating fluid specifications can be found on STI S-B-18.00/17g. 071126_MB_PPT_Pres_Projector.ppt

Why do I have to use synthetic oil for my vehicle? Synthetic oil is used because it allows for a much longer oil change interval. Synthetic oil is tougher because a synthetic oil's molecules are much more consistent in size and shape, they are better able to withstand extreme engine temperatures. By contrast, the unstable molecules in conventional oil can easily vaporize or oxidize in extreme heat. Mobil 1 synthetic is said to be capable of protecting engines "at well over 400F. Synthetic oil is cleaner because a synthetic oil is chemically produced, there are no contaminants in the oil. By contrast, conventional oils contain small amounts of sulfur, wax, and other material that can promote detonation as well as varnish and sludge buildup. With no wax, synthetics will flow at much lower temperatures than conventional oils. 071126_MB_PPT_Pres_Projector.ppt

Why does my transmission from my last vehicle require no maintenance and my new vehicle requires maintenance when they both have the same transmission? Production changes to the transmission software (722.6) caused the torque converter clutch to engage in all gears. Prior to the change it only engaged 3rd 4th &5th gears. A service interval was added because of the extra workload on the clutch. 071126_MB_PPT_Pres_Projector.ppt

Why does Mercedes not pay for maintenance like BMW? 2009 Mercedes offers prepaid Maintenance EM decision 071126_MB_PPT_Pres_Projector.ppt

Where is the oil drain plug located? The oil drain plug is located on the bottom of the oil pan. In most applications the under panels have to be removed. 071126_MB_PPT_Pres_Projector.ppt

My brakes squeak the dealer said they can’t fix it, what should I do? Driving style may lead to brake squeak. A driving style with a light but long brake application causes “glazing” of the pads and rotors. A very aggressive driving style with many hard applications will increased brake temperatures this also causes brake squeak. The trick is to modify driving style to somewhere between to two styles. Foreign fluids or cleaners also cause brake squeak. Product like BG anti-squeak fluid should be removed. (rotors & pads) 071126_MB_PPT_Pres_Projector.ppt

Why must I use Premium fuel? The engine and programming of the electronic control module are designed and calibrated for premium fuels with higher Octane levels. Emissions standards achievable only with premium fuel. 071126_MB_PPT_Pres_Projector.ppt

Thank You! Jason Smith Service Engineering Department Titel of Presentation (CorpoS, 10pt), Date