Chapter 2 Intercultural and Team Communication There are videos embedded in the PowerPoint slides that are available at www.login.cengage.com.

Collaborative Writing Intercultural Communication Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

Collaborative Writing Intercultural Communication Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

Variables of Group Communication p.37 Is greatly misunderstood and often avoided Should focus on issues, not personalities Conflict Means agreement to ideas, rules, or principles. Can result in groupthink, when people think too similarly Conformity Represents group support for a decision even if some members have reservations. Is not required for every decision—only important ones Consensus

How Can Conflict Be Constructive? Makes us more aware of problems Encourages change Makes life more interesting Increases the quality of decision making Helps us understand ourselves better Increases our self-confidence When have you experienced constructive conflict on a team? How was it resolved?

Discuss in Initial Team Meetings What if someone misses a deliverable or team meeting? How should he or she notify the team? What will be the consequences? What if someone needs help completing a task? How should he or she handle this? What if two team members are having a conflict? How should it be resolved? Which decisions will be most important for our team? How should we make those decisions?

How to Give Feedback p.38 Be descriptive Avoid labels Don’t exaggerate Speak for yourself Use “I” statements

Effectively Using “I” Statements “When you. . . . Describe the behavior without judgment or exaggeration. State the facts specifically. “I feel. . . .” Tell how the behavior affects you. “Because I. . . .” Describe why you are affected and connect facts with your feelings. Listen to example 1 Listen to example 2

Collaborative Writing Intercultural Communication Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

Strategies for Team Writing Identify Project Requirements Determine project goals Identify project components Decide how you'll share information Create a Project Plan Divide work fairly Create a project plan Draft the Writing Begin with an outline Agree on a writing style Share information Revise the Writing Allow enough time for editing the draft Provide feedback Make sure you have a single “voice” in the project Have each team member review the entire draft Finalize the Project Have everyone proofread the final document Be clear about delivery

Writing a Business Plan Simple Project Plan Writing a Business Plan Who Task By When Madeline Create wiki. April 20 Draft an outline for the business plan. April 22 Griffin Draft company overview section (mission, vision, etc.). April 24 Beata Draft management profiles. Research local ice cream shops and other businesses for competitive analysis section. April 30 [To be continued. . . .]

Commenting on Peers’ Writing p.41 Read first for meaning. Assume the role of reader—not instructor. Point out sections that you liked and those you disliked. Use “I” language (not “You need to make this clearer” but “I was confused here”). Comment helpfully—but sparingly. Emphasize the writer when giving positive feedback and the text when giving negative feedback. Avoid taking over the text.

Wikis Improve Work in Teams Improved work processes Better collaboration More contributions Better work outcomes Improved knowledge management Less email Fewer meetings www.wiggio.com.

Collaborative Writing Intercultural Communication Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

Understanding Cultural Values p.44 Individualism Time Orientation Power Distance Uncertainty Avoidance Formality Materialism Context Sensitivity

Comparing Cultures Choose two countries. Enter them into the model. What differences do you notice? Do these reflect your own experience with people from these cultures? http://www.geert-hofstede.com/hofstede_dimensions.php

Personal Spaces for Social Interaction p.47

Communicating Across Cultures p.48 Maintain Formality Show Respect Communicate Clearly

Collaborative Writing Intercultural Communication Team and Intercultural Communication Team Communication Collaborative Writing Intercultural Communication Diversity

The Value of Diversity and Inclusion p49 Helps teams solve problems and make better decisions Ensures that all employees can reach their full potential within a company Creates a more interesting work environment

Link to the full story on the blog. Comments on BBC Program Called "Outrageous, Vulgar, and Inexcusable" Did the BBC motoring show, Top Gear, go too far with its irreverent humor?  In describing Mexican cars, Richard Hammond said they would reflect "national characteristics" and would be "lazy, feckless, flatulent."  Negative comments about Mexicans continued on the show.  After much criticism, BBC apologized for the offensive comments. Click to go to the story on the blog www.bizcominthenews.com, or search for “Nike.” You may select more recent stories on the blog for Chapter 2.

Gender Communication Patterns p.52 & 53 Women Communicate to build rapport Interrupt to agree with or to support what another person is saying Talk out solutions with another person Emphasize politeness Don’t call attention to own work Externalize success and internalize failures Speak differently to other women than they do to men Men Communicate to preserve independence and status Interrupt to dominate a conversation or to change a subject Tend to be directive in their conversation Call attention to own work Dominate discussions during meetings Internalize success and externalize failures Speak differently to other men than they do to women

What Are Better Ways To Write… If an employee is scheduled to work on a holiday, he’ll receive double time. An employee scheduled to work on a holiday will receive double time. OR Employees scheduled to work a holiday will receive double time. If he/she doesn’t finish his/her part of a project, he/she will be replaced. If someone doesn’t finish an assigned part of a project, that person will be replaced.

Dior Designer Makes Offensive Comments Link to the full story on the blog. Dior Designer Makes Offensive Comments Dior fashion designer John Galliano was caught on video  saying "I love Hitler," among other offensive comments, during a drunken tirade. The company reacted quickly, terminating Galliano and issuing a statement. Do you agree with these blog comments? Click to go to the story on the blog www.bizcominthenews.com, or search for “Dior.” You may select more recent stories on the blog for Chapter 2. Comments posted on http://boingboing.net/2011/03/01/john-galliano-i-love.html

Additional Video Suggestions

Wikis in Plain English What experience do you have with wikis? How could a wiki help you with a team project? What are some downsides of using a wiki? This Common Craft video uses plain language to explain a wiki. This is a good way to introduce the concept to students. The clip is on bizcominthenews.com and may be found here: http://www.youtube.com/watch?v=-dnL00TdmLY.

Wiggio Tutorial After watching the video, what questions do you have about using Wiggio? What functionality would be most useful to you? Short and long videos are available to introduce students to Wiggio. See www.wiggio.com, http://www.youtube.com/watch?v=7jcsXTu93CU (short version), and http://www.youtube.com/watch?v=g2mCrnjF1jc (long version).

Akio Toyoda at the Congressional Hearings What challenges did Toyoda face during the hearings? What was at stake for him? From watching this video segment, how well do you think Toyoda handled the situation? President of Toyota, Akio Toyoda addresses Congress. The clip is on bizcominthenews.com under Videos for Chapter 2 and may be found here: http://www.youtube.com/watch?v=ZZeiD2-Rbg4.

PBS News Hour Discussion about Akio Toyoda’s Response Would you be surprised if an American CEO, for example, Steve Jobs or Mark Zuckerberg, cried after a major setback? For American CEOs, what are the downsides of displaying emotion? A PBS News Hour analysis of cultural perceptions of Toyoda’s emotional apology. The clip can be found at bizcominthenews.com under Videos for Chapter 2 and here: http://www.pbs.org/newshour/bb/transportation/jan-june10/toyota_02-25.html

President Obama’s Gaffe on The Tonight Show Why did President Obama apologize for his comment? In your opinion, was President Obama’s comment offensive? Why or why not? OnThe Tonight Show with Jay Leno, President Obama compares his bowling to the Special Olympics (and later apologizes). The clip is on www.bizcominthenews.com under videos for Chapter 2.

Stereotyping in Up in the Air What is the value of stereotyping—not just portrayed in the clip, but in real life. What are the dangers of stereotyping in a work environment? Scene from the movie Up in the Air. Here’s the movie overview from IMDB: http://www.imdb.com/title/tt1193138/ The clip is on www.bizcominthenews.com under videos for Chapter 2 and can be found on the movie DVD. In this scene, Ryan (George Clooney), an experienced traveler, explains the benefits of stereotyping at an airport.