Operations Management (OM)

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Presentation transcript:

Operations Management (OM)

Introduction Operation Management is about how organizations produce goods and services shirt, burger, books, computers etc

Operations of Otobi store layout (process design) product design locating stores /certain size (supply network design) delivery of products to stores (supply chain management)

What is Operations Management? the activity of managing the resources which produce and deliver products and services operations function Operation manager- manages the operations function (part or whole)

Operations management is important in all types of organization

Operation management uses....

OM in small organization CP fried chicken Same or different? difficult to separate from other activities or easy?

The input-transformation-output process

Inputs to the process materials information customers

Transforming resources facilities staff

Outputs from the process products service

Operations in terms of processes

OM is relevant to all parts of Business

Characteristics of Operations processes Volume (KFC) Variety (CNG) Variations (Demand, Hotels and resorts) Visibility (how much of the operation is exposed to customers)

Use 4 Vs to set the stage

Formula 1 Hotel

Let’s place these hotel in the picture

What we plan to cover in the course..

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