CARE Mick Feather Care Business Manager.

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Presentation transcript:

CARE Mick Feather Care Business Manager

Group activity session

SAFETY 1 How do systems, processes and practices safeguard people from abuse? SAFETY 6 Are lessons learned and improvements made when things go wrong? EFFECTIVE 1 Are people’s needs and choices assessed and care, treatment and support delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes? New KLOEs WELL-LED 2 Does the governance framework ensure that responsibilities are clear and that quality performance, risks and regulatory requirements are understood and managed? WELL-LED 3 How are the people who use the service, the public and staff engaged and involved?