Holiday Readiness

Operational Policies Holiday Return Policy Future Dating New Activations Returns, Exchanges & Service Cancellations Extended Holiday Period – Customers who activate between 11/26/15 and 12/31/15 will be able to cancel their service until 1/15/16 without paying an Early Termination Fee.  This applies to Device Payment and 2-year transactions.  Returns Process Controls (for Device Payment, 2-year returns and exchanges) will support the extended holiday period.  The standard 7 day future dated activation option will remain available for New & Add a Line 2-year transactions.  We will not extend the ability to future date activations.  This is new for 2015 and is consistent across all channels.  We do not systematically support: Activate Later on Device Payment or 2-year Upgrades Future Dated Device Payment for New and Add a Lines   Indirect Equipment Website MONDAY 11/23 TUESDAY 11/24 WEDNESDAY 11/25 THURSDAY 11/26 FRIDAY 11/27 Orders Placed by cutoff will deliver: 2 day - 11/25 Overnight - 11/24 Orders placed after cutoff will deliver: 2 day - 11/27 Overnight - 11/25 Orders Placed by cutoff will deliver: 2 day - 11/27 Overnight - 11/25 Orders placed after cutoff will deliver: 2 day - 11/30 Overnight - 11/27 Orders Placed by cutoff will deliver: 2 day - 11/30 Overnight - 11/27 Orders placed after cutoff will deliver: 2 day - 12/1 Overnight - 11/30 Saturday - 11/28 Saturday Delivery Options will be available @ 11:00 AM *Cutoff Time is 11AM EST Thanksgiving Holiday Observed Agent Ordering Website Unavailable Carriers & DC Closed No deliveries *** Agent Ordering Website Available Orders Placed by cutoff will deliver: 2 day - 12/1 Overnight - 11/30 Saturday - 11/28 Orders placed after cutoff will deliver: 2 day - 12/2 Overnight - 12/1

OMNI D-Fill Readiness Testing 1. 2. Enter the information on the right into the credit screen. This will NOT run credit.

How to Use Return Process Control (RPC)

CORe Tips

Holiday Promos Thanksgetting Smart Rewards Free 1 GB Bonus Data – Eligible customers who sign up 11/19 at 3 AM ET – 11/26 at 3 AM ET get 1 GB of data added to their allowance for free. They’ll get 1 GB to use for the remainder of their current bill cycle, and 1 GB to use for their next bill cycle. *Must sign up through MyVerizon. Partner offers – All customers who sign up 11/25 at 12:01AM ET – 11/26 at 3 AM ET Smart Rewards From November 15 through the end of the year, customers will be able to check off their shopping lists with items they always wanted – but for less. Here’s just a sampling of what your customers will find on Smart Rewards this holiday season: Want to take the family to Disney World or a NFL football game? Would your children go bonkers for PlayStation 4, Xbox or Nintendo Wii? Want the chance to make a significant donation to your favorite charity? Would the gift of a Kindle, TV, iMac, or jewelry make someone’s holiday? Want to get gift cards for all the teachers, postman, hair dresser and babysitters in your life – for less than face value? During "Cyber Week", Smart Rewards will have even more offers. With Power Plays all day long on Black Friday and Cyber Monday, customers will have a lot of choices to help fill up everyone’s stocking. Plus, consumers will have double Daily Deals from 11/27-12/05. Partner Thanksgetting Day Offers Amazon Amazon: Download free TV episodes, movies, music, E-books and apps from a curated list, including: 7 TV shows (multiple episodes of each) 7 movies 10 songs from hot new artists 3 E-books 11 apps Apple $5 iTunes gift card (while supplies last) Apple Music – Enjoy streaming with limited commercials all Thanksgetting Day Boingo/Gogo Free 30 minutes in-flight and free 30-minute airport Wi-Fi with select airports and airlines Lyft Free ride worth $20 with discount code (while supplies last) Pandora Stream ad-free music with a Pandora One 30-day free trial

Black Friday and Black Friday Weekend Trade-in Promotions Trade-In Offers: Trade-in Offers (Valid through 12/27) $200 DROID Turbo Smartphone Trade- in (9/1-12/27) With purchase of DROID Turbo with new activation or upgrade on device payment or a new 2-yr agreement   $300 Smartphone Trade-in (10/16-12/27) With purchase of a new activation of a 4G LTE Smartphone on a device payment plan DROID Turbo 2 and DROID MAXX 2 Smartphone Trade-in (10/29-12/27) Get $300 on new device payment adds and $200 on upgrades on device payment

Black Friday and Black Friday Weekend BIC Promotions Smartphone BIC Offers 1. Get a $200 BIC with a new activations or upgrade on device payment when purchasing the following devices (Black Friday (11/27) ONLY) : Samsung GS6 S6 Edge DROID Turbo 2 National Retail will not be eligible for Black Friday Promotion with the exception of MSO and Century Link. Stackable with Trade-In promotions 2. 11/27-11/29 Get a $100 BIC with a new activation or upgrade on the device payment program when purchasing the following devices: Samsung GS5 GS6 EDGE + Note 4 Note 5 HTC M9 Google Nexus 6 Sony Z3V LG V10 LG G4 Happy Thanksgiving!

Black Friday and Black Friday Weekend Mail-in-Rebate Promotions Get a Mail In Rebate when purchasing a select tablet on a 2year agreement 11/27-11/29 Apple iPads (all models) - $150 LG G Pad™ X8.3 - $150 Verizon Ellipsis™10 - $100 Verizon Ellipsis™ 8 - $100 Verizon Ellipsis™ Kids - $100 Note: 2yr agreement required Happy Thanksgiving

Stackable with Trade New $300 Happy Holidays$$$$ WE R Wireless Black Friday Weekend Promos!   Black Friday Only Phone DPP In Store Savings BIC MIR Per Month installment GP Stackable with Trade New $300 Samsung Galaxy S6 32GB $650.00 $0.00 $200.00 $27.08 $242.50 $200 BIC Plus $300 Trade New + $50 Motorola Turbo 2 $659.00 $27.46 $170.05 $200 BIC Plus $300 Trade New Available Friday thru Sunday Samsung Galaxy Note 4 $100.00 $333.50 $100 In Store Savings-$100 BIC +$200 Samsung Mail In Rebate Samsung Galaxy S5 $600.00 $25.00 $268.50 $100 BIC Available Saturday and Sunday $100 BIC Plus $300 Trade New + $50 $100 BIC Plus Turbo 2 Program $200 Upgrade $300 New While Suplies Last While Supplies Last LG Enact $150.00 $50.00 $222.50 Perfect Basic to Smart Upgrade Note 4 and LG Enact DPP Prices in Store Savings

Indirect Promo Grid

Updated 11/24 - Can participate/Eligible for offer  - Not eligible/Cannot participate in offer *Promotions are subject to change*  

Rewards $$$ $10 Tablets New Activations $10 Jet Packs $20- 2 New Voice Lines With TMP $30- 3 New Voice Lines With TMP (Same Customer Same Invoice) $10- Note 4 DPP with TMP All Rewards Expire 11-30-15..All Agreements must be uploaded in RQ4