Microsoft Ignite NZ 25-28 October 2016 SKYCITY, Auckland

Journey to Cloud with Cloud PBX for Enterprise Voice Planning the UC Rollout that’s right for your organisation M300 Vakhtang Assatrian APAC Skype for Business Technical Specialist Microsoft Global Team

Agenda Cloud, Identity and Authentication Deployment Choices: On-Prem | Online | Hybrid Usage Profiles & Workloads/Capabilities Cloud PBX and On-Prem PSTN Calling

Cloud, Identity, Authentication

Clouds Customer Private Cloud Public Cloud Service Provider

Identity & Authentication Microsoft Ignite 2016 9/21/2018 4:18 PM Identity & Authentication Azure AD Azure AD Azure AD Cloud Identity Synchronised Identity Federated Identity Cloud Authentication Cloud Authentication Azure AD Connect ADFS Azure AD Connect Zero on-premises servers Directory sync with password sync Federation Directory sync On-premises identity On-premises identity Private AD Private AD On-premise Authentication Single sign-on © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deployment Choices

Skype for Business Deployment Choices 9/21/2018 4:18 PM Skype for Business Deployment Choices Online Hybrid On Premises Cloud PBX in Office 365 PSTN services provided by Microsoft Users online or on-premises Integration with PSTN services on-premises End-user features & customer PSTN services integrated on- premises © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business Server on premise : customer | provider

Deployment | Skype for Business Server On Premise Single AD Forest Voice Voice Gateway internet AD User Forest Skype for Business infrastructure

Deployment | Skype for Business Server On Premise Resource Forest Sync Server AD Resource Forest Voice Directory Synchro nisation One-way Trust Voice Gateway internet AD User Forest Skype for Business infrastructure

Deployment | Skype for Business Server On Premise provider Resource Forest | Service Provider Sync Server AD Resource Forest Voice Directory Synchro nisation One-way Trust Voice Gateway internet AD User Forest Skype for Business infrastructure provider

Deployment | Skype for Business Server On Premise provider Single Forest | Service Provider AD User Forest Voice Voice Gateway internet AD User Forest Skype for Business infrastructure provider

Skype for Business Online

Deployment | Skype for Business Online Online Multitenant is the Microsoft public cloud offering for Skype for Business A unique tenant can only exist in one Microsoft Region (DC) Does not provide QoS* or CAC or advanced telephony functionality*** Simple or Complex topologies for Skype for Business online: Single user forest + single Office 365 tenant - vanity/SIP domains Single user forest + multiple Office 365 tenants (per region) - different vanity/SIP domains Multiple user forests + multiple Office 365 tenants - different vanity/SIP domains Supported scenario with Skype for Business online: Multiple on-premises user forest + single Office 365 tenant ** * QoS is supported over Express Route ** please refer to AAD Connect for Resource forest support *** please refer to feature comparison slide, more features in development

Deployment | Skype for Business Online ADFS AD Azure Active Directory (AAD) connect Tenant Azure AD internet AD User Forest SfB Online Edge Server SfB Online Front End Server

Skype for Business Hybrid

Deployment | Skype for Business Hybrid In the context of Skype for Business hybrid means that a deployment of Skype for Business Server on-premises and Skype for Business Online in Office 365 share the same SIP domain(s). (ex called “split-domain”) In order to achieve Skype for Business hybrid, a hybrid configuration between Skype for Business on-premises and Skype for Business Online needs to be established. It is a configuration, not a topology; Only works with Office 365 Multitenant: Doesn’t work between on premises and Office 365-D Doesn’t work between service provider clouds Exchange is either on premises, in O365 Multitenant or hybrid Customer has single forest or multi-forest

Deployment | Skype for Business Hybrid Microsoft Ignite 2015 9/21/2018 4:18 PM Deployment | Skype for Business Hybrid Single Forest Voice AAD Connect Voice Gateway Tenant Azure AD internet ADFS AD User Forest SfB Online Edge Server SfB Online Front End Server Skype for Business infrastructure © 2015 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deployment | Skype for Business Hybrid provider Single Forest | Service Provider AD User Forest Voice AAD Connect Voice Gateway Tenant Azure AD internet AD User Forest ADFS SfB Online Edge Server SfB Online Front End Server Skype for Business infrastructure provider

Deployment | Skype for Business Hybrid provider Resource Forest Sync Server AAD Connect AD Resource Forest Voice Directory Synchro nisation 2-way Trust Voice Gateway Tenant Azure AD internet AD User Forest ADFS SfB Online Edge Server SfB Online Front End Server Skype for Business infrastructure provider

What is the best way to deploy On Prem | Online | Hybrid

Skype for Business HYBRID Public Cloud Private Cloud There are no RIGHT or WRONG choices. Choices will be based on what works best for customer Start with reviewing Usage Profiles & Workloads/Capabilities

Usage Profiles

Usage Profiles “Usage Profiles” support the selection of the best technologies/capabilities for each role A summary of the communications patterns and technology requirements for a group of users They work in similar business processes and have similar communication technology needs Goal is to align customer’s usage profile to SfB capability

Cloud PBX and Usage Profiles Understand Usage profiles for your organisation Map Usage profiles for users Some communication technologies are common across all employees Adopt Usage Profiles at unique pace Collaboration already shifting away from traditional communication tools Consider Cloud PBX for best fit profile

Workloads/Capabilities

Skype for Business workloads Public Cloud Private Cloud Microsoft Federation XMPP Federation Microsoft Federation IM&P IM&P Microsoft PSTN Conf ACP Conferencing Conferencing Local Voice Trunks Microsoft PSTN Local Voice Trunks Cloud PBX Enterprise Voice Local Voice Trunks

Modern Voice & Cloud PBX

Cloud PBX | Complete Call Control in O365 Express Route WAN Internet Two core parts always in the cloud: - Cloud-based call control for end-users - Tenant admin user experience for IT Pros

Skype for Business Online with Cloud PBX Rich Clients All supported PC & Mac clients in Office 365. Mobile Clients Skype for Business clients for iOS, Android & Windows Phone. IP Phones Lync Phone Edition: Polycom CX600, CX3000*; Mitel, HP, etc., w/latest firmware, Polycom VVX201-VVX600 series with UCS 5.4.0A firmware 5.4.0.10182 AudioCodes & Yealink: Currently under testing, qualification expected in October-December New voicemail service with no configuration required. Exchange Online/Onpremise for deposit, compliance & archiving Unsupported VDI Plug-in, Lync Server Attendant, *PIN Authentication

Cloud PBX: Voicemail New voicemail service with no configuration required. Exchange used for deposit, compliance & archiving. Features Include Personalized Greeting Message waiting indicator Reply to voicemail with call 23 Supported Languages Exchange Online or Exchange Onprem

Cloud PBX: Administration Features Operations Tenant Admin with PowerShell Call Detail Records Call Quality Dashboard Admin features Multiple Emergency numbers Rate my Call Reporting Unassigned number handling

Cloud PBX: Calling Features Call answer / initiate (by name & number) Call hold / retrieve Call History Call Delegation & Call On-behalf **Call Queuing & Routing Call Transfer (Blind, Consult & Mobile) Camp-on Caller ID Call Waiting Call forwarding & simul-ring Clients for PC, Mac & Mobile Device switching Distinctive ringing Do-not-disturb routing & call blocking Enterprise calendar call routing Financially-backed SLA Integrated dial-pad Music on Hold **Organizational Auto Attendant Qualified IP Desk Phones Skype & Federated calling Team calling Video call monitor Voice Mail **Coming to preview in October!

Cloud PBX: Org Auto Attendant & Call Queues Auto Attendant: Service for inbound call handling “Auto Attendant” is general term used for call treatment capability. Organizational Auto Attendant provides for call routing to end-users in a Cloud PBX tenant. Complete support for Hybrid & Cloud Connector with cloud-side call handling. Call Queues: Hunt Groups and Routing Hunt groups responsible for managing call queues and scenarios for routing to end users Organizational Auto Attendant provides for call routing to end-users in a tenant Planned Availability by end of CY16 Preview will be for basic capability with more advanced features arriving for GA. Both of these capabilities address same requirements as Response Groups in SFB Server.

Cloud PBX Roadmap Enabling ongoing user expansion Information workers—especially mobile and remote workers Branch offices—specialized workers like help desk USER COVERAGE Entire organizations NOW 2H CY2016 CY2017 Android, iOS, Windows clients IP desk phones Answer/hold/transfer Voicemail Team calling Delegation Static E-911 Org Auto Attendant Hunt Groups/Call Queues Common Area Phones Additional voice policies Simple phone authentication Extension dialing Outbound DID manipulation Busy on Busy Private Line Location Discovery Voicemail transcription Group Call Pickup Multi-line appearance Dynamic E-911 CLOUD PBX FEATURE SET VOICE CONNECTIVITY PSTN Calling in US Cloud Connectivity PSTN Calling in UK + more countries Cloud Connectivity PSTN calling expansion Cloud Connected Appliance

Cloud PBX | PSTN Options Express Route WAN Internet Voice Voice Gateway PSTN Calling delivered by Microsoft Completely cloud-based with no required infrastructure on-premises. Tightly integrated with Office 365 and Cloud PBX Available in US/UK/Puerto-Rico On-Premise PSTN Connectivity Connecting Office 365 with the customer’s carrier, contract & circuit Skype for Business Server software on-premises interoperates with legacy PBX Cloud Connector Edition delivered as Packaged VMs for new customer deployments

On-premises PSTN Connectivity Multiple ways to implement this topology Existing Customer Server Pool New Customer Server Pool Cloud Connector Edition Partner Appliance Connect existing topology to Office 365 using Split Domain & migrate users to Cloud PBX. Cloud PBX user’s PSTN Traffic transits pool. Deploy Skype for Business Server and connect it with Office 365. Customers can operate additional services on-prem (VIS, etc.) Packaged VMs on Customer Hardware provides PSTN connectivity components with Office 365. Cloud PBX users PSTN Traffic transits VMs Partner offering where required Skype for Business Server software or VMs packaged with SBC/Gateway.

Cloud PBX | PSTN Options | Server Pool Signalling / Media Express Route SfB Online user SfB Server user WAN Internet Voice Voice Gateway Hybrid Offering Deployment integrated with Office 365 using split domain. Users log into Office 365, services delivered from cloud. Media Path PSTN calls connect through on-premises hardware. Standard Direct SIP Connectivity to Next Hop SIP Peer (Gateway/SBC/PBX). Skype for Business infrastructure Skype for Business hybrid is a requirement to enable Cloud PBX with On-Premise PSTN Connectivity when SfB Server pool is deployed On-Prem

Pre-requisites: Server Pool Pool: Lync Server 2013 or Skype for Business 2015 Server Standard or Enterprise Edition Edge: Lync Server 2013 or Skype for Business Server 2015 Mediation: Lync Server 2013 or Skype for Business Server 2015 Co-located or in a separate pool Tested On-premises PSTN infrastructure Active directory synchronization Skype for Business Hybrid Organization configured

Cloud PBX | PSTN Options | Cloud Connector Signalling / Media SfB Online user Express Route WAN Internet Voice Gateway Voice Skype for Business software deployed on-premises. Cloud Connector Edition delivered as Packaged VMs for rapid deployment Current customers can use their existing topology / pool and reduce size of footprint. OnPrem Cloud Connector Edition Edge Server: Access Edge; SIP Stack, Media Relay, MRAS, Outbound Routing CMS Server, Mediation Server Domain Controller Server Cloud Connector Edition

Pre-requisites: Cloud Connector Edition Requirements No on-premises Skype For Business Deployment Qualified next-hop SIP Peer: IP-PBX, SIP Trunk, SBC or Gateway Hosts located in the DMZ Capacity Stand-alone capacity estimated with 70% Internal Users, 30% External users Multiple Packaged VM sets can be stacked for greater scale.   500 Simultaneous Calls 50 Simultaneous Calls CPU 64-bit dual processor, six core, 2.50 gigahertz (GHz) or higher Intel i7 4790 quad core RAM 64 GB ECC RAM 32 GB DDR3-1600 non-ECC Disk Four 600 GB 10K RPM 128M Cache SAS 6Gbps disks, RAID 5 Two 1TB 7200RPM SATA III (6 Gbps) in RAID 0 Network Three 1 Gbps Ethernet High throughput network adapters Two 1 Gbps Ethernet

Summary Cloud, Identity and Authentication Deployment Choices: On Prem | Online | Hybrid Usage Profiles & Workloads/Capabilities Cloud PBX is ready with On Prem PSTN Calling Try at http://aka.ms/E5Trial

SfB Sessions @ NZ Ignite 2016 Troubleshoot new Skype for Business offerings [M400] Wed 26 Oct, 9:00 AM Ballroom One (Crowne Plaza) Jason Collier; Microsoft Collaborate with Voice and Video for Office 365 [M348] Thu 27 Oct, 9:00 AM Ballroom Two (Crowne Plaza) Jeff Scherts, Polycom Voice migrations keeping you awake at night? [M247] Fri 28 Oct, 9:00 AM Marlborough Room (SKYCITY) Keith Copeland; UCFX Demystifying multiple SIP domains in Skype for Business Hybrid Deployments [M385] Fri 28 Oct, 10:30 AM Ballroom One (Crowne Plaza) Paul Bloem; Lexel Systems

9/21/2018 4:18 PM Q & A © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.