Overview Daneen Calvin, Director Governance Relations – Community Boards

Community Board Team Daneen Calvin, director Pam Westerlin, program manager Cyndi Sandahl, administrative specialist

Governance Relations – Community Boards 2015 Alignment and Support Goals Support collaborative connections among Community Boards (CBs), and between Community Boards, local management and the system. Ensure effective governance practices to meet changing system and local needs and expectations and optimize Community Board contributions to the PH&S Strategic Plan. Advance knowledge transfer, standardization, and rapid deployment of leading practices.

Governance Relations – Community Boards 2015 Key Focus Areas Advance and support board-leader-system partnership. Enable board focus, education and dialogue around health of community/ies. Explore collaborative synergies among our Community Boards, Philanthropic Boards, System Board and Sponsors. Standardize board portal contract and access. Welcome and integrate new affiliate boards.

Community Board Alignment & Support High-Level Cadence for Annual Processes Community Board Alignment & Support 2015 2016 Q1 Q2 Q3 Q4 Common Board Operating Systems System-Wide Monthly Updates Executive Performance Review Board Performance Review / Self-Assessment Annual Quality Report Conflict of Interest Disclosure Survey Community Board Development Shared Governance Annual Refresher Governance Conference Annual Chair Meeting Advisory Group Ongoing Communications ChairPoint Site Collaboration Tool (Directors Desk coming in 2015) Monthly “Community” eNewsletter IRS Form 990 Advance Information

Community eNewsletter

Community Board Accountabilities for the system strategic plan mission As people of Providence, we reveal God’s love for all, especially the poor and vulnerable, through our compassionate service. vision Together, we answer the call of every person we serve: Know me, care for me, ease my way.® core values Respect Compassion Justice Excellence Stewardship Core System Strategy Creating healthier communities, together strategies Inspire and develop our people Build enduring relationships with consumers Create alignment with clinicians & care teams Develop and thrive under new care delivery & economic models Grow by optimizing expert to expert capabilities Community Board Accountabilities Caregiver Engagement Delegated Review annual survey results, action plans and monitor progress Physician Engagement Mission Integration Review Annual mission report /selected mission accountability measures Input to Local CE’s Annual Performance Evaluation Shared Complete annual self assessment CMB Membership Recruitment and Assess Board Effectiveness Determine competencies needed for board Conduct annual board self assessment Community Relations & Advocacy Review annual advocacy plans Review community engagement plans Selectively participate in appropriate initiatives Community Needs Assessments and “Community Best Citizen” Approve CNA every 3 years. Ensure plan and outcomes are communicated internally and externally to show health needs addressed Ensure effective relationships to meet CNA identified needs and achieve Triple Aim Patient Experience Monitor local annual goals/ensure adequate progress Become educated about Net Promoter score for patient loyalty and likelihood to recommend hospital and medical group; ensure appropriate plans. Clinical and Service Quality across the Continuum – System Quality Strategic Plan Monitor quality and safety metrics Development of Local Quality Goals Identify and track specific local improvement goals Clinical Credentialing Approve clinical privileges and (re)appointments Local Charity Care Strategies Approve and monitor local plans - for a defined group of charity care patients - to improve care outcomes and efficiency and ensure care is provided in the optimal setting . Market-based Economic and Care Delivery Models Become educated re accountable care strategies and success factors and align governance practices and structures with new delivery models Annual Budget and Long Range Financial Plan Provide advice and counsel, recommend approval 3-Year Strategic Plan Market-based Growth Opportunities Provide advice and counsel regarding: Innovative partnerships New customers Local growth and development plans

Today’s Agenda Heritage & Mission Shared Governance Model Legal, Regulatory & Compliance Quality