HTC Case Issue Tracking System (CITS)

Outline CITS (Case Issue Tracking System) SOP how to login system and to change password Function Folders - Root Feature introduction of Sub-folders Issue Create Add Attachment Issue Search

SOP how to login system and to change password (1/2) Login CITS website https://cits.htc.com/cits/index.asp Forgot Password or first time to login Key in your owned email address Receive Login name/ Password in your mail box First Password Key-in User Name / Password Next Page Ps: use 922005@pchome.com.tw as example

SOP how to login system and to change password (2/2) From last page First time to login Y Change password with confirmation again N Login in user name/ password Start to Edit

Function folders - Root Default function folder: Display

Feature Introduction of Sub-Folders Issue status – nonclosed, closed, open, verify and so on to sort out the status what you want actions – create new, save as, summary by sorting criteria, search and change password

Issue Create Issue Subject Issue Description how to reproduce issue step by step Category to classify the issues belonging to ME/Optical/Logic and so on Action owner group Action owner Show in next page Start Search

Add attachment Add attachment