Reliance Supplier Corrective Action Process

Reliance – Corrective Action 1 Reliance – Corrective Action The CAR process covers the investigation, and elimination of the causes of nonconforming product, during any point in the application process, distribution, or installation. It provides a tool to effectively manage the assignment, timeliness, and history of the entire corrective action process.

E-mail Notifications 2 Suppliers will automatically receive email notification informing them of assigned (SCAR). URL link provided

Logging Into Reliance Click on the URL link provided in email 3 Logging Into Reliance Click on the URL link provided in email Enter your user name and password. Click Login

Once logged in, the SCAR will automatically open E-mail Notifications 4 Once logged in, the SCAR will automatically open

5 Problem Containment Suppliers are required to fill out the Problem Containment section. Suppliers needs to give a brief description of what containment actions are going to be taken. Note: Do “not” include root cause and corrective action in this section. Suppliers may also add any necessary attachments. Once finished, forward the document to the next stage by clicking the area outlined shown below.

Root Cause Section 6 Upon approval of the containment by Rheem, the document will be forwarded back to the suppliers to fill out this section of the SCAR. Select Root Cause and list additional information describing root cause. Attach any additional documents necessary.

Corrective Action Section 7 Suppliers are required to define a summary of what actions have been or will be taken to address the root cause(s), including preventive actions. Suppliers must first select a category from the drop down list. Planned completion date must be included. This date should be the date of implementation of all stated actions. Include additional information describing the preventive action. Attach any necessary documents.

Submitting for Approval 8 Submitting for Approval To send the document forward to the next phase in the process: Click the next phase in line. If the phase is not in black text it will not allow you to click.

Submitting for Approval 9 Submitting for Approval Click ok

10 Approving the SCAR Rheem will be automatically notified via email upon suppliers submittal of the SCAR for approval. Upon review by Rheem, the SCAR will either be Approved or Rejected (returned). If Approved, the supplier will receive an automatic email notification stating the following: The following SCAR has been assigned you for IMPLEMENTATION. Please click the link below to view the document. Note: The supplier needs to save this email until such time that the all actions have been implemented, at which point they must open the SCAR and click on the arrow to move forward to the final phase.

If SCAR is Returned 11 Supplier will receive an automatic email notification similar to the first notification requesting disposition (see slide 3. The reason for return will be noted in the signature and comment history.

12 If SCAR is Returned After receiving the returned SCAR, suppliers must review the comments sent back by Rheem and make the necessary corrections to the document. Once the proper corrections have been made, suppliers must re-submit the SCAR again for approval (re. Slide 8 & 9) Upon receipt, Rheem will review the revised SCAR, and supplier will be notified automatically via e-mail notification upon approval. Once approved, suppliers may view their SCAR documents in Reliance as the following slide will show.

Viewing SCAR’s Historically 13 Viewing SCAR’s Historically Suppliers can view their SCAR’s historically. To do so they must log in Reliance via the website. https://rheem.etq.com/reliance/reliance Once logged in, to enter the Corrective Action application select the module from the homepage.

Viewing SCAR’s Historically 14 Viewing SCAR’s Historically All Supplier SCAR’s are displayed and can be opened individually by clicking on their associated link.