Microsoft Bot Framework: changing how we communicate with users

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Presentation transcript:

Microsoft Bot Framework: changing how we communicate with users Tom Morgan - @tomorgan Senior Development Consultant, Modality Systems

Bring Your Own Platform Users will use whatever platform works for them.

vs Home WiFi Easy setup Complicated setup € €€€ Basic features Less options Scales OK for most people Requires no special skills Complicated setup €€€ More powerful More options Scales better Requires specialist skills

Your Application Your Website Your Code JOIN Office 365 Skype Online Meeting CREATE Website users without Skype for Business client JOIN Skype for Business client JOIN Mobile app users

2015 Skype Web SDK (2016 on Office 365) 2016 Mobile App SDK 2017… New APIs for Office 365 2015 Skype Web SDK (2016 on Office 365) 2016 Mobile App SDK 2017…

Trusted Application API Public Preview RESTful API model, HTTP-based Office365 today, “planned” for on-prem Meeting creation & management

Your Application Your Website Your Code Skype Web SDK Trusted Application API JOIN Office 365 Skype Online Meeting CREATE Website users without Skype for Business client Mobile App SDK JOIN Skype for Business client JOIN Mobile app users

Remote-Advisor Scenario Private Skype for Business meeting, automatically Access via Web or Mobile Fully Office365, no hardware needed Virtual Health care templates http://bit.ly/healthtemplates

Microsoft Bot Framework Platform for Bot Development (others exist) Write Once, Deploy Many Use Microsoft Cognitive Services for intelligence

Create your own QnA Bot from an existing FAQ page. Go to QnAMaker.ai, create new service Azure: Create new Bot Service, once deployed generate API Key & Passcode, Choose C#, Q&A Sample Go to dev.botframework.com to configure bot

Not going to talk about... Cards, buttons and other visuals Persistent state Authentication Hand-off to human

Bot Framework template LUIS – AI as a service Simple .NET coding Building from scratch Bot Framework template LUIS – AI as a service Simple .NET coding

Bot Framework: not just for developers! http://calendar.help Build a FAQ Bot in QnAMaker Create an AI model in LUIS for your next project Explore what you can do with the Bot Framework

Microsoft Bot Framework: changing how we communicate with users me: Tom Morgan where I work: Modality Systems where I write: blog.thoughtstuff.co.uk where I tweet: @tomorgan