Power transformative change with Microsoft's business applications and platform James Phillips Corporate Vice President Microsoft Business Applications Group

Industries in Transition Manufacturing Financial Services Retail Health Education Public Sector

Digital Transformation Empower employees Engage customers Optimize operations Transform products © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Software and data power digital transformation Empower employees Engage customers Optimize operations Transform products Software and data power digital transformation

The Microsoft Cloud SaaS aPaaS PaaS IaaS Office 365 Dynamics 365 Power suite PaaS Azure IaaS Azure

The Microsoft Cloud SaaS aPaaS PaaS IaaS Office 365 Dynamics 365 Power suite PaaS Azure IaaS Azure

Dynamics 365 CRM Dynamics 365 ERP Finance Operations Marketing Talent Sales Service © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Marketing Sales Service Operations Finance Talent © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

LinkedIn + Office Graph + 3RD Party Marketing Sales Service Operations Finance Talent Modular Apps Attract Engage Onboard Perform … Talent Insights Core HCM Data LinkedIn + Office Graph + 3RD Party © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

LinkedIn + Office Graph + 3RD Party Connected Data: Dynamics 365 Marketing Sales Service Operations Finance Talent Modular Apps Forecast Equipment maintenance Accounts Opportunities Service requests Orders Support case Shipments Azure Attract Engage Onboard Perform … Talent Insights Core HCM Data LinkedIn + Office Graph + 3RD Party © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Connected Data: Dynamics 365 + Office 365 Meetings Documents Calendar Email Tasks Message People Storage Forecast Equipment maintenance Accounts Service requests Orders Support case Shipments Opportunities © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Connected Data: Dynamics 365 + Office 365 + LinkedIn Relationships Skills Professional contacts Job History Talent Meetings Documents Calendar Email Tasks Message People Storage Forecast Equipment maintenance Accounts Service requests Orders Support case Shipments Opportunities © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Connected Data: Dynamics 365 + Office 365 + LinkedIn + Partner Solutions Relationships Skills Professional contacts Job History Talent Meetings Documents Calendar Email Tasks Message People Storage Patients Skills Professional contacts Job History Merchandise Trade promotion Planograms Device Data Forecast Equipment maintenance Accounts Service requests Orders Support case Shipments Opportunities © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

From employee administration to talent engagement Before After Who has applied for this job? Who is the best candidate for this role? Has our new hire completed the checklist? Is our new teammate set up for success? What training does my company provide? How can my network help me grow my career?

Demo: Dynamics 365 for Talent 9/21/2018 11:45 PM Demo: Dynamics 365 for Talent Muhammad Alam © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Dynamics 365 for Talent Tasks Employees Relationships Planograms Shipments Calendar Calendar Career Path Documents Trade promotion Orders Job History Job History Job History Talent Patients Forecast Accounts Email Message Device Data Email Support case People Meetings Skills Skills Skills Equipment maintenance Storage Professional contacts Professional contacts Professional contacts Service requests Opportunities Merchandise © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Dynamics 365 for Talent Employees Career Path Calendar Professional contacts Job History Skills Email Insights from connecting data across  Dynamics 365, LinkedIn and Office 365:   Candidates to target Optimized interviewing  Intelligent onboarding Proactive career planning © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

From sales to relationship selling Before After What are my open leads? Who are my best prospects? Has my prospect responded? Who can get me a warm introduction? What opportunities are in my pipeline? Which opportunities need my attention?

Head of Products for LinkedIn Sales Solutions Doug Camplejohn Head of Products for LinkedIn Sales Solutions

Demo: Relationship Sales 9/21/2018 11:45 PM Demo: Relationship Sales Param Kahlon © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Relationship Sales Calendar People Relationships Professional contacts Email Opportunities Accounts Calendar People Relationships Professional contacts Email Opportunities Accounts Meetings Documents Tasks Message Storage Patients Skills Job History Merchandise Trade promotion Planograms Forecast Equipment maintenance Service requests Orders Support case Shipments Skills Job History Talent Device Data © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Relationship Sales Calendar People Relationships Professional contacts Email Opportunities Accounts Insights from connecting data across Dynamics 365, LinkedIn and Office 365:   Relationship health Opportunity priority Connections to help close Recommended actions © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft AI AI Platform Comprehensive data Business solutions 9/21/2018 11:45 PM Microsoft AI AI Platform Comprehensive data Business solutions © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Dynamics 365 AI solutions INTRODUCING: Microsoft Dynamics 365 AI solutions © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo: Dynamics 365 AI solutions + Dynamics 365 for Customer Service 9/21/2018 11:45 PM Demo: Dynamics 365 AI solutions + Dynamics 365 for Customer Service Farah Shariff © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 Dynamics 365 AI solutions + Dynamics 365 for Customer Service Microsoft Worldwide Partner Conference 2016 Dynamics 365 for Customer Service 9/21/2018 11:45 PM Tasks Relationships Planograms Shipments Calendar Resources Service Tickets Device Data Message Service Tickets Trade promotion Orders Job History Talent Forecast Accounts Billing Accounts Email Message Email Message Support case Resources Device Data Meetings Skills Skills Equipment maintenance Storage Professional contacts Service requests Service requests Merchandise Traffic + Maps © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 Dynamics 365 AI solutions + Dynamics 365 for Customer Service Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Resources Device Data Service Tickets Service requests Email Accounts Skills Message Insights from connecting data across Dynamics 365, Office 365 and external data sources:   Automated support AI guided conversations Proactive service Optimized resources Recommended next best action © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Business applications are never finished.

Augmenting and Extending Applications SaaS Office 365 Dynamics 365 aPaaS Power suite PaaS Azure IaaS Azure

Augmenting and Extending Applications SaaS Office 365 Dynamics 365 AppSource aPaaS Power suite PaaS Azure IaaS Azure

Microsoft AppSource + 2,700 Apps + 1,400 ISV’s

Business application platform MEASURE ACT AUTOMATE Power BI PowerApps Microsoft Flow Common Data Service

Demo: Extensibility with PowerApps Platform 9/21/2018 11:45 PM Demo: Extensibility with PowerApps Platform Ryan Cunningham © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Sometimes there’s not “an app for that.”

‎Vice President of IT & Purchasing Scott Melzer ‎Vice President of IT & Purchasing

9/21/2018 11:45 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9/21/2018 11:45 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Worldwide Partner Conference 2016 9/21/2018 11:45 PM Industrial Electric Motor Repair Integrated Power Services © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Evan Chaki ‎Managing Partner

Seneca - Before PowerApps Tedious, inefficient manual and paper-based processes

Seneca - After PowerApps Seneca solution custom-built by Confluent

The Microsoft Cloud SaaS aPaaS PaaS IaaS Office 365 Dynamics 365 Power suite PaaS Azure IaaS Azure

Your fastest path to digital transformation

Thank you

Business applications General sessions 2:15 – 3:30pm GS06 – Extend the reach of your applications using the Business Application Platform OCCC West Hall F2   4:00 – 5:15pm GS02 – Optimize your business operations with Microsoft Dynamics 365 OCCC Valencia W415 AB GS03 – Personalize your customer engagement with Microsoft Dynamics 365