Patient Engagement Southern Health-Santé Sud …The start of our journey

Engagement Spectrum Stakeholder Meetings Community Outreach Events Community Programs Staff, Patient & Resident Surveys LHIGS Annual Public Meeting Critical Incident Reviews Media Requests Complaints Process Info @ Emails Internal Feed-back Reporting Focus Groups Face-to-Face Conversations

Local Health Involvement Groups Regional LHIG Consultations in English Consultations in French Patient Experience Group

Membership As per Patient Charter: 6 public members 1 Board representative 5 Senior Staff Facilitator

Accomplishments Developed the Patient Experience Charter Contributed to the 2016 Strategic Health Plan Created and participated in the panel presentation for the 2015 Annual Public Meeting Multiple media contributions Accreditation Canada consultation LEAN (quality improvement) project sharing day Contributed to the Manitoba Patient Safety Framework Distributed the Quality Service Awards Sharing personal experiences and stories (Board meetings, Provincial Governance event) Reviewed Regional Disclosure Policy

Lessons Learned TRUST IS KEY You can’t rush relationships All members must benefit Flexibility is important Small steps forward are worth celebrating It’s not easy work- but it’s worth it!

Questions Trish Braun Community Engagement Facilitator 204-326-6411 x2218 tbraun@southernhealth.ca