Academic Technologists in an IT World San Francisco State University Directors of Educational Technology in California Higher Education November 29, 2017

Academic Technology Information Technology Departments San Francisco State University

10 Years of Information Technology San Francisco State University

10 Years of Information Technology CONSOLIDATION STANDARDIZATION COMPLIANCE SCALE ENTERPRISE SPECIALIZATION San Francisco State University

IT as business partner

The Mystification of Academic IT Needs San Francisco State University

University Source: https://eigenblogger.com/2010/09/10/post1594/

Source: https://eigenblogger.com/2010/09/10/post1594/ But IT understands business specialization. Fiscal, HR, scheduling, and other specialization areas all have their specialized systems and dependencies. San Francisco State University Source: https://eigenblogger.com/2010/09/10/post1594/

STUDENTS But IT understands business specialization. Fiscal, HR, scheduling, and other specialization areas all have their specialized systems and dependencies. San Francisco State University

Defining Discipline-Specific Focus/Boundaries/Granularity Cross Department (ex. Quantitative Analysis) Departmental (ex. Cinema) Sub-Department/Program (ex. Clinical Psychology) Sub-Field/Specialty/Research (ex. Individual Research) Individual Faculty Driven (ex. Earthquake simulation) Curriculum is dependent upon specialized needs! San Francisco State University

Specialized Technology Needs Learning Environments with Technology Dependencies Computer Labs (often the only myopic focus of IT) Specialized Laboratories (ex. Wet labs, DAI industrial lab) Production Spaces (ex. Digital Art Studio, BECA studio) Software (full range of software Specialized Systems (ex. Salesforce for MBA’s, Archival systems for Museum Studies, etc.) Simulations Shared Hardware and Software (facilitating integration on consortial resources includes complexities) San Francisco State University

RESEARCH SCHOLARSHIP CURRICULUM IT services wish to view faculty workflows as isolated segments of delivery…

Ron Marzke, Chair, Physics and Astronomy RESEARCH SCHOLARSHIP CURRICULUM “Research and teaching are deeply intertwined.  Faculty teach students through research, and they also pursue research into teaching. At SFSU, the two cannot be separated.” Ron Marzke, Chair, Physics and Astronomy

Who’s Doing It? There Is Not A Service For That DIY Faculty Faculty must acquire, build, or maintain technology used in their discipline-specific work. DIY Faculty How do faculty or departments know how to organize or establish governance for IT needs when IT organizations are not structured to align to departments or even process their service requests. IT staff with no IT Management Discipline-specialist deputized to do IT Overwhelmed specialist Incompatible technology acquisitions Isolated Staff & Resources San Francisco State University There Is Not A Service For That Lack of Services IT is unaware of the need Faculty cannot articulate need

NOW WHAT? San Francisco State University

Source: https://eigenblogger.com/2010/09/10/post1594/ But IT understands business specialization. Fiscal, HR, scheduling, and other specialization areas all have their specialized systems and dependencies. Departmental governance – they San Francisco State University Source: https://eigenblogger.com/2010/09/10/post1594/

Case Example - Cinema Liberating discipline-specific support to their intended roles Discipline The Cinema Department resided under a distributed College IT support team. Specialized support was ceded to the department. Discipline specialists roles focused on support analog and digital film making spent significant time managing computers. IT support centralized removing management of computers from discipline specialist’s workload gaining time-base and allowing for refocus on broader discipline innovation. This requires discipline “perspectives” by central IT in order to support specific computing needs in labs and production spaces. IT San Francisco State University

Organization Role Process