Presentation on e-Government Policy and Strategy ITSD Government Through the Portal Conference and Exhibition Friday, 20 April 2001 Mr Alan Siu, Deputy Secretary for Information Technology and Broadcasting

Changing conventional approach of service delivery Breaking down bureaucracy between departments Customer-oriented and one-stop services to the public Driving the adoption of e- commerce in private sector 2 Policy Objectives of E-Government

3 An on-going process of transformation of government towards the conduct of internal operations and provision of services to the public via electronic means so that government services are provided in an anywhere and anytime manner. Definition of E-Government

To set target for electronic public service delivery To identify and drive flagship projects To review institutional framework To secure top management support Key Elements of E-Government Strategy 4

(continued) To enhance internal IT infrastructure To drive staff training and development To focus on business process re-engineering To break down bureaucracy and implement joined-up projects Key Elements of E-Government Strategy 5

6 All appropriate Federal Government services capable of being delivered electronically to be delivered via the Internet by 2001 (Australia) All key Government services fully on-line by 2004 (Canada) Where feasible all counter services available electronically by 2001 (Singapore) 100% of government services (with exclusion for policy or operational reasons) carried out electronically by 2005 (U.K.) Provide public access to government services and documents by 2003 (U.S.A.) E-Government Targets

Targets must be achievable and realistic 90% of low value government procurement should be electronic by March 2001 Modernising Government White Paper, March % target was always aspirational 40% of low value procurement through the use of credit cards Computer Weekly, 15 February

8 Confine to those services which have a public interface Confine to those services which are amenable to the electronic mode of delivery E-Government Targets A comprehensive survey

Service Types include - booking of services or appointments submitting applications submitting returns changing particulars making payment making enquiry making appeal lodging complaint E-Government Targets Common types of services 9

10 Electronic Service Delivery (ESD) Electronic Data Interchange (EDI) departmental web-based interactive services e-payment via ATM / kiosk / phone / Internet ordinary e-form submission Interactive Voice Response System (IVRS) E-Government Targets Common delivery channels of e-option

11 Not yet available Filing of Salaries Tax Returns for Individuals One service 1,870,000Available Application for Trade Marks Registration Application for Fishing Licence One service 265,000 6,300 Not yet available ServiceNumber Annual Caseload E-option By service types: 33% services e-option available By caseload:87.3% services e- option available E-Government Targets Caseload approach

12 1,369 services identified 188 million transactions per annum 65% services now already have an e-option Not justified to aim at a target of 100% Will promulgate a measurable, progressive and realistic target for providing e-option to services Review the target E-Government Targets Survey result

13 Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to- Government (G2G) Government-to- Employee (G2E) Flagship E-Government Projects Four focal areas of development

14 Government-to-Citizen (G2C) Enhancement of public service quality

Government-to-Business (G2B) 15 Enhancement of business environment

Government-to-Employee (G2E) Foster an e-government culture 16

Government-to-Government (G2G) 17 Enhance administrative efficiency

E-Government Institutional Framework 18 Reorganise existing resources from ITSD and other supporting agencies (e.g. MSA and EU) to form a dedicated unit supporting E-Government Set up high level steering and monitoring mechanism, led by SITB, to oversee implementation

Top Level Commitment 19 Top level commitment essential to success Visible leadership from the top Strong steer and drive from ITBB Commitment and ownership of heads of departments

Government IT Infrastructure 20 A robust Government IT infrastructure to support e-government Government Office Automation Extension Programme (GOAEP) Government Backbone Network (GNET) Central Internet Gateway (CIG) Central Cyber Government Office (CCGO) Government Public Key Infrastructure (GPKI) Government Systems Architecture (GSA)

Training and Development 21 Foster an e-savvy culture and e-enabled workforce E-Government brings new way of business operation and new culture in service delivery E-Government as a core element of training courses IT skills training E-learning through Cyber Learning Centre

E-Government through Portal Our Public Portal - ESD Three mega channels Nine service types Nearly 30 departments and public agencies Interactive search 22

E-Government through Portal Our Internal Portal - CCGO 23

Promulgation of E-Government Strategy 24 Formal announcement of the E-Government Strategy Promulgation of Revised Digital 21 Information Technology Strategy Briefing for bureaux and departments Briefing to Legislative Council Panel on Information Technology and Broadcasting

Thank you