protel PMS prezentacija protel PMS - software rešitve za hotele Matej Cvikl, MC sistemi d.o.o. MC sistemi d.o.o. Generalni zastopnik za protel PMS s predstavništvi v Sloveniji, na Hrvaškem in v Srbiji : iGost INformatika d.o.o.

protel PMS prezentacija Protel - vodilni PMS Evropskega proizvajalca software-a protel PMS prezentacija protel je nemško programsko orodje za upravljanje hotelov (PMS) Uporablja ga več kot 12.000 hotelov v preko 80 državah in je vodilni PMS v Nemčiji in Švici ter povečuje tržni delež v drugih državah EU Prilagojen lokalnim trgom ex-YU držav Integriran je z drugimi IT sistemi v hotelih kot so: ipTV, F&B, PBX, BMS, ERP, wifi, key-card, OTA & GDS booking kanali, Revenue Management Neodvisna raziskava nemškega trga iz 2011: protel = No.1 software za upravljanje hotelov na področju: zadovoljstva uporabnikov funkcionalnosti iGost INformatika d.o.o.

Protel PMS, vodilni PMS v Nemčiji, Švici, tudi v EU? Hotel PMS tržišče: Nemčija: >20% market share protel Švica: >40% market share protel protel Source: Datanyze https://www.datanyze.com/market-share/pms/

Referenčne stranke: protel PMS worldwide

protel PMS prezentacija Protel referenčne stranke v Sloveniji, Hrvaški, Srbiji, … 10 hotels 32 hotels 10 hotels 4 hotels iGost INformatika d.o.o.

protel PMS prezentacija „Old Style“ PMS integracije – point 2 point Spa Central Reservation System F&B Point of Sale Web Booking Engine Customer Relation Management Describe the complexity of point2point interfacing, and the difficulty (impossibility) of consolidating data against a master profile in a CRM this scenario Property Management System iGost INformatika d.o.o.

protel PMS in integracija 3rd party systemov Point 2 point komunikacija Integracija protel PMS s prodajnimi & marketing + operativnimi & analitičnimi software orodji: Online (OTA&GDS) SALES Revenue Management HEALTH treatment Connection with 3rd party sw solutions CRM tools Front & Back Office PMS Business Intelligence ACCOUNTING Integration with best ERP‘s on the market WELLNESS & SPA Integration with best SPA sw on the market Sales & Congress HRM Integration with payroll & time-attendance F & B Integration with best F&B sw on the market House Keeping & Maintenance

Protel je objavil novo tehnologijo, ki bo spremenila Hospitality IT: protel I/O – Enterprise Hospitality Network „Enterprise Hospitality Framework connects all areas of the hotel's technical infrastructure, allowing data to pass freely between otherwise disparate ecosystems.“ Announced on ITB 2017

protel PMS prezentacija Novo: Enterprise Service Bus – point 2 multi point SPA Point of Sale protel BUILD Application Extension platform Central Reservation System protel GENIUS Reports & Dashboards Customer Relation Management protel GENIUS Recommendation Engine All vendors connect to the same platform (service bus), all vendors subscribe to the same master profile which is stored in protel GENIUS. PMS moves from being center of the universe to being „another subscriber“ The recommendation engine use data contributed by ALL subscribing vendors to generate whispers and send these to any subscribing vendor In addition, protel BUILD can be used by any vendor to deeply integrate their product into protel AIR, to the extent that the end-user experience it as a single product (basically embedding other products within protel AIR) Property Management System iGost INformatika d.o.o.

protel PMS prezentacija Zbiranje podatkov v Enterprise Hospitality Network – protel I/O Bob naredi rezervacijo, ki pride v PMS Bob naredi check-in in se registrira za wi-fi access Bob gre v BAR in plača s hotelskim računom Bob odpre sobo s ključ kartico GOST PMS pošlje Profil gosta v protel GENIUS via protel I/O Wi-fi sistem pridobi Bob-ov profil iz protel GENIUS POS sistem pridobi Bob-ov profil iz protel GENIUS Key system posodobi podatek o Bob-ovem GENIUS profilu s podatki za dostop Step by step view of how data can be contributed to protel GENIUS via protel I/O SYSTEM Master profile za Boba sedaj obstaja v protel GENIUS Key-card prispeva informacijo v protel GENIUS PMS prispeva informacijo v protel GENIUS Wifi prispeva informacijo v protel GENIUS POS prispeva informacijo v protel GENIUS iGost INformatika d.o.o.

protel PMS prezentacija Zbiranje podatkov v Enterprise Hospitality Network– protel I/O Bob check-in and register for wi-fi access Bob goes to the bar and charges his consumption to his room Bob check-in Bob ima dobro izkušnjo, in pridobi nove informacije GUEST protel GENIUS generira whisper screene glede na pametna pravila na osnovi podatkov, ki jih prispevajo vsi sistemi Wi-fi vendor retrieves Bob’s profile from GENIUS POS vendor retrieves Bob’s profile from GENIUS Now that all data is collected – > explain using this example on how the data can be used to the benefit of the hotel and the guest Bob is English, speaks English, he is a VIP guest, he loves beer & sports and often enjoy room service. Outcome of this knowledge is a whisper that suggests the front desk clerk to inform him about events at the sport bar. Hotel poveča prodajo SYSTEM iGost INformatika d.o.o.

protel PMS prezentacija Zbiranje podatkov v Enterprise Hospitality Network– protel I/O Bob check-in and register for wi-fi access Bob goes to the bar and charges his consumption to his room Ms. El-Zein check-in Ms.El-Zein ima dobro izkušnjo, in pridobi nove informacije GUEST protel GENIUS generira whisper screene glede na pametna pravila na osnovi podatkov, ki jih prispevajo vsi sistemi Wi-fi vendor retrieves Bob’s profile from GENIUS POS vendor retrieves Bob’s profile from GENIUS Now that all data is collected – > explain using this example on how the data can be used to the benefit of the hotel and the guest Nadia is Lebanese and speaks English, Arabic and French. She is interested in good food, spa and shopping. Because she is tagged as religious, her minibar has been emptied for alcoholic drinks and the front desk clerk should ask her which type of fruit juice the hotel should stock for her. Hotel poveča guest loyalty kar vodi v večjo prodajo SYSTEM iGost INformatika d.o.o.

protel PMS prezentacija The Whispers – na voljo 3rd party sw rešitvam – protel I/O Na voljo za integracijo kateregakoli sistema za Hospitality „Embedded directly“ in 3rd party software Launch browser from a deeplink Explain that the whispers can be used by any connected vendor. Each vendor type would have different type of whispers, e.g. different suggestions would make sense for POS compared to PMS. Maximum of 3 whispers would ever been shown in one go. iGost INformatika d.o.o.

protel PMS prezentacija Predstavljajte si možnosti ! Vsi povezani sistemi prispevajo in pridobijo iz CRM podatkov Vaš CRS povežite z „GENIUS profile system“ in dobivali boste relevantna whisper sporočila o vaših gostih Povežite vašo spletno stran, mobile guest apps ali kiosk apps preko web APIs diretno na protel I/O Povežite vaš CRM na protel I/O in izmenjajte podatke o gostih z vsemi priključenimi IT sistemi Underline the ability to connect all vendors via a single location, and that all they would ALL both subscribe and contribute with data to GENIUS Odprta platforma za integracijo vseh zunanjih IT sistemov; Point of Sale, Spa & Golf, Revenue Management, Wi-fi – and any property management iGost INformatika d.o.o.

PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT Protel MPE „on premise“ & „cloud“ software moduli s protel I/O kot centrom vseh protel produktov PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT protel BUILD Application Extension platform protel Voyager guest facing mobile app protel AIR web booking engine or API protel GENIUS Reports & Dashboards protel AIR multi hotel solution Protel GENIUS Recommendation Engine protel AIR or on premise protel MPE Wrap up by describing how protel I/O is the centre of all protel products and how each component benefit from this framework. Hotel teams connect to protel PMS via desktop, browser or mobile device, receiving GENIUS whispers MICRO COCKTAIL SOFTWARE www.micro-cocktail.si

PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT Zakaj je protel zanesljiv partner za Vas? Mednarodni tim s 25+ leti izkušenj v IT podpori za hospitality Odlično poznavanje Hospitality problematike Podpora bodočim IT trendom v hospitality Lokalna podpora in lokalizacija Naš prvi cilj je zadovoljna stranka ! Baza strank na Balkanu ima preko 150 hotelov to smu uspeli realizirati v dobrih 5 letih (!) MICRO COCKTAIL SOFTWARE www.micro-cocktail.si

PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT Naše vsakodnevno vodilo je odgovor na vprašanje: PREDAVANJE : HOTELSKI INFORMACIJSKI SISTEM GASTRODAT Kaj lahko danes naredimo za Vas, da izboljšamo vaše operativne rezultate ? MICRO COCKTAIL SOFTWARE www.micro-cocktail.si