The webinar will begin shortly Everyone is on listen-only mode Listen through your computer or call in and listen via telephone You will not be able to slow or advance the slides Be sure to take notes!
How many parties do you anticipate submitting for January?
Quality Customer Service Training Shipping 2017 is a new year, a new start… we are continuing to work on the four key areas of business: shipping quality, customer service and training….
Quality Customer Service Training Shipping I talked on last week’s webinar about the added level of quality control that was implemented last week. I hope you have started to see an improvement and if not… I hope you will see an improvement very soon as you start to receive parties this week.
Quality Customer Service Training Shipping Customer Service is still a challenge for us as we continue to hire new customer service specialists. However, we are seeing progress and the number of unanswered emails is reducing.
Quality Customer Service Training Shipping You will see New Consultant Training appear in your back office by January 23rd. Even though you are not a new consultant I am asking you to go through these training videos and documents.
Quality Customer Service Training Shipping Shipping is definitely improving! We are still working on a way for you to see an accurate ship date in the system. Until then… here is our shipping conversion chart:
Ship Date 1/20 will ship by 1/13 Ship Date 1/27 will ship by 1/18 Read the shipping schedule… You can see that shipping is improving and the trend will continue
There are many aspects of the business that need to improve… I said this on last week’s webinar. You will see lots of changes and improvements as we go through this whole year - particularly over the next few months. 2017 is going to be an epic year How many of you want this to be an epic year? RAISE YOUR HAND)
Vantel Pearls has incredible opportunities for each and every one of you. This company is leading the industry with a new way of doing business. That’s clear when you look at the growth that has taken place over the last year. It is obvious that we can’t keep doing things the same way We need to change shipping procedures We need to change customer service staffing We need to change quality control We need to update training We are making those changes to provide the opportunity you deserve. (RAISE YOUR HAND IF YOU WANT US TO CONTINUE TO IMPLEMENT THOSE CHANGES TO GENERATE IMPROVEMENTS.
So, we are all in agreement. Things need to change Not only on our side – but also on your side. We need you to see the need for some changes in the field. In the next few weeks, we will be releasing new Policies and procedures for your business. They are designed to streamline the business, protect the Vantel Pearls brand and solve some problems that have arisen with the growth of our business and with the popularity of FB LIVE parties.
For some people, change is welcome and even exciting… those people embrace change For other people, change is scary and/or uncomfortable… those people resist change. Think about yourself right now. How do you handle change? Do you embrace change – or do you resist change? LAUNCH POLL
Read this Study after study shows that the most successful people are those who can accept change, embrace change and continue on with new ways of doing business.
A problem is identified We decide on what outcome is desired Discuss possible solutions Choose best solution I want to emphasize we will not change for the sake of changing… There must always be a reason or a benefit. The four steps that typically occur are: A problem is identified We decide on what outcome is desired Discuss possible solutions Choose the best solution
Not everyone will like the solution chosen We are experiencing that as we go through this time of transition that is necessary for the continued growth of the company. Most of you are will listen so you can understand the reason for changes in policies and eventually embrace the change. Tonight I’m going to talk about one of those policy changes that is absolutely necessary.
A problem is identified We decide on what outcome is desired Discuss possible solutions Choose best solution Here is the problem (and I need you to really hear me on this) We have continuously requested Consultants and Leaders enter all customer contact information into Ollienet for each order. It’s not happening. Orders are placed c/o the consultant with the consultant name, address, phone number and paid for with the consultant’s credit card. The resulting problems are: If we need to contact the customer for any reason, we are unable to. If we need to send a backorder to the customer– we can’t. If we need to refund the customer – we can’t – and this created some major issues for many of you who did not have the money to refund and then get reimbursed by Vantel pearls If we are ever going to get to direct shipping (and we will at some point in the future) we absolutely must have all customer contact info in ollienet
A problem is identified We decide on what outcome is desired Discuss possible solutions Choose best solution So for all those reasons and If we are ever going to get to direct shipping (and we will at some point in the future) The desired outcome is that we absolutely must have all customer contact info and payment information entered into ollienet
A problem is identified We decide on what outcome is desired Discuss possible solutions Choose best solution So, knowing the problem and the desired outcome we have been discussing possible solutions. We discussed possibilities internally, with industry experts and with several of our top Leaders.
A problem is identified We decide on what outcome is desired Discuss possible solutions Choose best solution The solution we chose – for now – is:
Parties entered February 1, 2017 Enter all Customer Contact Information into OllieNet Enter Customer Credit Card into OllieNet Effective parties entered on February 1st 2017 You must enter all Customer Contact Information into OllieNet You must enter Customer Credit Card into OllieNet
Parties entered February 1, 2017 Enter all Customer Contact Information into OllieNet Enter Customer Credit Card into OllieNet You may use a third party order taking platform like Formsite to collect the information This means not using a third party payment processor like paypal or square or stripe. You may continue to use an invoice platform like formsite – and collect the information that way If you use Formsite – we suggest using the pro version which meets all the strictest credit card security requirements In addition, this week we will provide some key information that should be on your invoices.
Parties entered February 1, 2017 Enter all Customer Contact Information into OllieNet Enter Customer Credit Card into OllieNet You may use a third party order taking platform like Formsite to collect the information No third party payment processor companies like PayPal, Square, Stripe This means not using a third party payment processor like paypal or square or stripe. You may continue to use an invoice platform like formsite – and collect the information that way If you use Formsite – we suggest using the pro version which meets all the strictest credit card security requirements In addition, this week we will provide some key information that should be on your invoices.
So, I understand that some of you are going to need to process this information and it may seem less convenient than using third party payment processors… However until we have direct pay and direct ship – this is a necessity. We have to do this and it is in the new Policies and Procedures which will be launched by the end of the month. What’s interesting is that we interviewed about ten of our top sellers and Leaders and found that the majority of them were already using this procedure to take payments – So it is simple a change in your procedures. Please reach out to your Leader if you need help or guidance with this.
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn
Leaders Learn to Earn