Modernisation of social services Jan Spooren MISSOC Team Leader

Increasing and diversifying demand Sophisticated and complex services The context (1) Modernisation Social economic challenges Ageing Gender equality Social integration Labour market flexibility Increasing and diversifying demand Adapt to changing needs Understand needs Flexible responses New target groups New services Sophisticated and complex services 2

The context (2) Significance Modernization Application EC Law THE EC BIENNIAL REPORT ON SSGI – 2010 Significance Employment Contribute to social cohesion and creating equal opportunities for all Part of ‘Social Agenda’ and ‘Social Europe’ Justify allocation of finances to HSS Defend policy impact of stakeholders Modernization Response to new challenges and needs Combine universality, sustainability and quality Adapt to new paradigms (social model / market-based regulation) Need to change sector Pathways to modernization Application EC Law Procurement State aid Internal market HSS is ‘economic’ activity State regulator/guarantor and financer (but less provider)

Characteristics of social services Based on solidarity Characteristics of social services Comprehensive & personalised Asymmetric relationship providers-beneficiaries Not-for-profit Rooted in (local) cultural traditions Involvement of voluntary workers 4

FINANCIAL RESOURCES The social services paradox UNIVERSALITY QUALITY SUSTAINABILITY

FINANCIAL RESOURCES Increasing Social Expenditure UNIVERSALITY QUALITY SUSTAINABILITY

FINANCIAL RESOURCES Re-thinking Core Elements UNIVERSALITY QUALITY SUSTAINABILITY

MODERNISATION Reconciling basic concepts of social services “Doing more and better with the same resources” “Increase efficiency and quality via innovation” UNIVERSALITY QUALITY SUSTAINABILITY

Elements of modernisation Paradigm shift in health and social services From public programming regulation to market-based regulation Positive & proactive approach High level expertise Modernisation Mainstreaming/partnership Inclusion / maximise potential Empowerment Decentralization Demonstrate added value Quality assurance Competition: tendering Market analysis and orientation Paradigm shift in disability field From medical model to social model

Overarching Quality Principles European Quality Framework for SSGIs Available Accessible Affordable Result orientation Person centred Comprehensiveness Continuity Overarching Quality Principles Inter-relational Quality Principles User Rights Participation & Empowerment Stakeholder Good Governance Partnership Service Provider Staff Human Resource Management Infrastructure Working conditions

Observations on SPC paper Defining quality should be complemented by measuring and improving quality A European Quality System should be flexible to fit different socio-economic and cultural contexts and national and local level Pre-conditions have a direct and essential impact on quality, but should be measured separately A quality system for social services can help public authorities to prioritise investments in social services and increase effectiveness