Technical Training Conference 2014 Common Service Tool Technical Training Conference 2014

Welcome Lennart Andersson Henric Isén Sara Davidsson Johan Svennung Tech Support ChainSwas Henric Isén AutoTune Components Manager Sara Davidsson Tech Support Handheld Electric Johan Svennung Product Specialist Handheld Pro Battery Anders Berg Product Specialist Wheeled Per Harrie CST Project Leader Håkan Wahlgren Service Solutions Lennart Andersson -3 produktgrupper - Presentera alla

Agenda Introduction Diagnostic Tool 2014 CST CST version 2 Q/A Why CST? What is CST? When CST? How CST? Installation Overview Hands on (3 groups) CST version 2 Q/A

Purpose and goal with workshop Background Past years Husqvarna has had Engine & Battery Diagnostic Tool letting Dealers update firmware and diagnose the machine. Common Service Tool is the replacement software and comes with a number of important new features including online updates of software and firmware. Purpose with Training Session The purpose with this training slot on Common Service Tool is to provide information, knowledge and abilities on/for how to install and use CST, information on Support site, what’s next => start discussion on next version Q/A Objectives As a user you shall be able to download, install and use CST on AutoTune, Electric Battery and Rider Battery As a trainer you shall know which information is available on the support site As a trainer you shall be able to provide the same training to your Dealers

2014 Retrospective – Diagnostic Tool Launched a Diagnostic Tool installation package Trouble shooting tables for Battery products (Support site) Can’t connect to USB adapter problem Continued work to support Windows 8 platform (Installation) BDT: 18 languages

Why CST: Our history Auto Tune Handheld Battery Robotic mower Auto check Auto Tune Engine Diagnostic Tool Ride-on Battery Had no tools Construction Other tools Handheld Battery Battery Diagnostic Tool

Common Service Tool A One Stop Shop for Husqvarna Dealers CST FW update Product settings Basic faultfinding Basic machine history User logins Easy to scale Modular design Online SW updates ✓ Common Service Tool V.1.0 V.2.0 Robotic mover AutoTune HH Battery machines Rider Battery Power pack DM 650 WS 220 TBD 7

When CST? Releases CST Support site Languages Note Q2 2014 Q 3 2014 Q 4 2014 Q 1 2015 Q(X) 2015 Releases 2 3 4 CST Support site Languages Note Release 1.0 candidate Date: 18th Sep 2014 Activity: CST 1.0 candidate Scope: To 5 Sales Companies Distribution: International support site No content CST: English Site: English Started the work with fault-to-solution guides @ After Sales Technical conference Date: 23 oktober 2014 Activity: CST 1.0 Scope: To Dealers (under SC control) Distribution: Local support sites Basic web tutorials Download section Hardware info section CST: The big five Site: Local GWS translation Date: Q1 2015 CST: Investigate (*) Most Sales Companies will probably train Dealers and distribute CST SW early Q1

How CST? – ”where to get it” CST is distributed online Download at your local support site Husqvarna Workplace - Order CST on Husqvarna Connect http://connect.husqvarnagroup.com/wps/myportal/services/itportalhome/forme/applications/requestapplication/ Currently free of charge No CD with CST included in Diagnostic Tool Kit No CD

How CST? Support site Distribution of CST Guides Support material Main structure Connect Diagnose & test Troubleshoot Update firmware Living document – fill with content based on demand

No official support (but it most likely works) Supported (32 & 64 bit OS) No official support (but it most likely works) Currently not supported

What is CST? Hardware requirements ”Normal” PC USB port Connection to product USB & USB Type A to B cable (Direct USB connection PC->Rider Battery/Construction) Diagnostic Tool Kit (for AutoTune & Professional Handheld Battery products)

Normal dealer installation: CST How? Installation Normal dealer installation: Execute installation downloaded from the local support site Need internet connection to download .net framework if required Husqvarna Workplace: Normally installed automatically after order on Connect Manual install can be triggered from: [Control Panel] [Programs] [Run Advertised Programs] Select Husqvarna Group Common Service Tool and click [Run]

CST How? – Online / Offline behaviour Login is always required when starting CST

CST How? – Online / Offline behaviour After 20 days of no internet connection a warning is shown. Login is still possible.

CST How? – Online / Offline behaviour After 30 days of no internet connection login to CST is not allowed

CST How? – Why login? Access control Make sure that the latest product firmwares are available in CST Updates of the CST software

Supported machines and models Auto Tune Handheld battery Rider battery Construction Platform Chain saws 545 550XP 555 556 560XP 562XP Supported trimmers 536LiL, 536LiR Not supported 136LiC Prime PP 65 PP 220 K 6500 K 6500 Ring DM 650 WS 220 Chainsaws 455 Rancher II 455e Rancher II Supported Hedge trimmers 536LiHD60X 536LiHD70X Not Supported Hedge trimmers 136LiHD50 Large Flat Saw FS 5000 FS 7000 T540XP Supported Chain saws 436Li 536Li XP T536Li XP CS2252 CS2253 CS2258 CS2260 Supported batteries BLi110 (Version 2) BLi80 BLi150 BLi520X BLi940X Not Supported batteries BLi110 (Version1) BLi60 Supported chargers Chargers are NOT supported

Supported machines and models Functions/Products Auto Tune Handheld battery Ride-on battery Construction Firmware update Activated Auto test Not Activated Manual test Result page Log book Connection guide Available Not Available

Handheld battery machines and models Supported Not supported Comments Trimmers 536LiL, 536LiR 136LiC Hedge trimmers 536LiHD60X 536LiHD70X 136LiHD50 Platform 436Li 536Li XP T536Li XP All chainsaws are supported BLi110 (Version 2) BLi80 BLi150 BLi520X BLi940X BLi110 (Version1) BLi60 Chargers are NOT supported

AutoTune machines and models Supported Not supported Comments Husqvarna Chainsaw 455 Rancher II 455e Rancher II 545 550XP 555 556 560XP 562XP T540XP 576XP AutoTune Jonsered Chainsaw CS2252 CS2253 CS2258 CS2260

Construction machines and models Supported Not supported Comments Prime PP 65 PP 220 K 6500 K 6500 Ring DM 650 WS 220 Large Flat Saws FS 5000 FS 7000 Platform

Hands on CST AutoTune Handheld Pro Battery Battery Ride-On 5 persons in each group 20 minutes on each station Use you own PC AutoTune Handheld Pro Battery Battery Ride-On

Overall workflow in Common Service Tool Step 2 Step 3 Step 1 Information tab Login Home page Step 5 Step 6 Step 4 Operating history Test functions Firmware update Prioritized

Husqvarna workplace user Step 1 - Login Step 1 Login Husqvarna workplace user External user Dealer Distributor Prioritized

Step 2 - Home page Home page Prioritized PNC Serial number Spare part Production machine Connection guides Log book General info tab Prioritized

Step 3 - Information tab Step 1 Information tab Dead info Prioritized

Step 4 - Operating history Basic info Default reset Prioritized

Step 5 - Test Test Prioritized Auto test Manual test New / Redo test Result page Print test Prioritized

Step 6 - Firmware update Firmware update Prioritized Describe update procedure How does backend work Perform update Restart Prioritized