AIRLINE MANAGEMENT AERO 4100 / 5100

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Presentation transcript:

AIRLINE MANAGEMENT AERO 4100 / 5100 AIRLINE MANAGEMENT AND ORGANIZATION Chapter 7

MANAGEMENT The process of achieving an organization’s goals through the coordinated performance of five specific functions

Management Functions Planning Organizing Staffing Directing Controlling

DECISION MAKING 1 Recognize the Problem 2 Define the Problem 3 Establish & Evaluate Alternative solutions 4 Select Best Solution 5 Implement & Evaluate

Management By Objective Goal Setting Coaching Appraisal

Management By Exception Goals are set Procedures are set Concentrate on what is not working at the time