Risk Management/ Security Incident Reporting System 9/22/2018 5:39 PM Risk Management/ Security Incident Reporting System 1/16/14

What Is It? New online application for completing and submitting incident reports Used for team member, guest, property/auto, security incidents – restaurants and plants All incidents reported via online application – no paper forms, no calls to Sedgwick NOTE: You will need to continue to use the online menu system for guest complaints (dissatisfaction with service, food, etc.) but not for incidents.

Benefits Estimated $300,000 annual savings in claims processing Streamlined, more efficient process Easier for field personnel to report and get back to their jobs; eliminates responsibility of contacting Sedgwick More robust data collection, reporting, analysis Increased communication between Risk Management and Ops about trends, potential training needs

Features Cloud-based, accessed via BE|Net Access based on restaurant/plant #; all managers/ARLs can access Ability to attach scanned documentation Imports Sedgwick data monthly Entry screens context-sensitive based on preceding data Spellcheck feature

When to report an incident hasn’t changed: Reporting When to report an incident hasn’t changed: Whenever there is an incident involving: Guest Team member Property damage Auto accident (company car and/or on company business) Robbery, burglary, vandalism, fraud, other criminal actions

Investigation Guest Incident Focus on customer service and medical care Take note of circumstances/conditions Document guest’s version of events Interview witnesses, team members who responded Take photos

Investigation cont. If incident involves foreign object in food: Obtain object from guest, send to Risk Management Try to identify source of object Research number of similar food items served that day Remember, at all times – display concern and care for the guest, and obtain any necessary medical attention.

Investigation cont. Team Member Incident Make sure team member gets necessary medical attention Take note of circumstances/conditions Document team member’s version of events Interview witnesses, team members who responded Take photos if applicable

Investigation In all cases: Be thorough with documentation Cover 5 Ws (who, what, when, where, why) Document any police action If in doubt – complete a report…better safe than sorry! Break for questions after this slide Transition into demo of system.

Accessing the Application

When you click the link from BE|Net, this is the login screen that displays. You will be assigned specific user information to use for login. <Live System: Log in as shown on next slide, click Log In to STARS>

Click Log In.

This is the main menu that displays after login. <Live System: Use cursor to point to areas as they are mentioned> It shows that you have opened a new incident and that you are on the start page. This page lists the different types of incident that you can report; choose the appropriate one by clicking the corresponding Go button. We’ll start with a Worker’s Compensation incident. <Live System: Click Go by Worker’s Compensation option>

The General Information page displays The General Information page displays. This page will be the same no matter which type of incident you choose from the main menu. <Live System: Use cursor to point to areas as they are mentioned> Notice that the Navigation pane shows you where you are in the process. Also notice that some fields have a pop-up calendar to select a date, some have drop-down arrows so you can pick from a list, and some are free-entry fields. <Live System: Complete screen as shown on next slide, click Next>

Click Next to proceed.

The Employee Information page is the next page to display The Employee Information page is the next page to display. It gathers information about the affected employee, including personal, demographic, and occupational. As is common with most applications, fields marked with an asterisk are required-entry fields. <Live System: Complete as shown on next slide, click Next>

The Next button is located at the bottom of the screen, not shown here due to space limitations. After you have completed the required fields, click Next to continue.

The next page gathers information about the accident The next page gathers information about the accident. The majority of the fields on this page are drop-downs. In some cases, subsequent fields may change based on the data value you select for a field. However, the system is set up in this interview format so you get the information you need, and you can’t proceed with the incident entry if you are missing required information. <Live System: Complete as shown on next slide, click Next>

After you have completed the required fields, click Next to continue.

The next screen, called Safety Information, gathers more specific information regarding safety precautions used. Again, the display of fields is data-driven, so other fields may appear. <Live System: When completing screen as shown on next slide, indicate the Return to Work Qualifier field that appears when “Yes” is selected for “Is the employee expected to miss work?”>

Compound Incidents Some incidents are not clear-cut Incidents can include more than one category May need to complete more than one report Click to show each example

Example #1 Two team members get into a fight; both are injured Complete Worker’s Compensation report for each team member Complete a Security & Loss Prevention report since this is a Workplace Violence incident Click to show each example

Example #2 Guest leaving the parking lot drives through window. Complete General Liability report for guest May need to complete reports for any other guests injured Complete Property Damage report for building, furniture, etc. Click to show each example

Example #3 Team member going to catering event involved in accident, resulting in broken arm and damaged car. Complete Automobile Liability report Complete Worker’s Compensation Report Click to show each example

Once you have filed a report: Filing a Report Once you have filed a report: Risk Management/Security & Loss Prevention teams will handle They will make external contacts, gather additional information Break for questions after this slide Transition into demo of system.

Support Incident Reporting application will be supported by Risk Management Team Contact Risk Management if you have problems or questions using application Break for questions after this slide Transition into demo of system.

What’s Next? You follow up with your GMs on training GMs cascade to their management teams Access to: Test system Today’s presentation & notes Job aid Practice scenarios Break for questions after this slide Transition into demo of system.

Test Environment Indefinite access to test environment Provides opportunity for practice without affecting live data or submitting false claims Test environment is clearly marked on the launch and landing pages so you don’t mistakenly practice on Live or enter an actual incident on Test. Break for questions after this slide Transition into demo of system.

Timeline TASK DATE Training cascaded to GMs, then management teams January 16 - February 17 Open practice time January 16 - February 27 Live system rollout February 28 Break for questions after this slide Transition into demo of system.

Reference Guide Located on BE|Net Accessible from Risk Management page or BE|Trained Use to refresh memory, look up information Break for questions after this slide Transition into demo of system.

9/22/2018 5:39 PM Questions about the new CS Stars Risk Management & Security Incident Reporting System? For Workers Compensation questions:  Margaret Latta – (614) 497-4341 For Guest Incident/Injuries:  Christy Lowry – (614) 497-4342 For Security-Related issues:  Tyler Shafer– (614) 492-7618 RiskManagementMgt@bobevans.com