Anti-Fraud Hot Line

Overview of Anti-Fraud Hotline - AFH

Timeline Cooperative Agreement No 391-A-00-10-01194-00. On September 21, 2010 an agreement was signed by USAID and TI-P for the implementation of an anti-fraud hotline for a period of 5 years. In September 2015, due to the success of the project, it was extended for another two years.

Statistics Over 79,658 Calls Around 7,550 Complaints

Objectives Encourage citizens to pursue corruption related complaints as a victim or witness of corruption in USAID funded projects; Make corruption a high-risk, low-return activity Prevent corruption during the tendering process of G2G grants Recovery & Savings of USAID funds due to anti-fraud reporting Citizens’ engagement in oversight and watchdog actions Enhanced fraud awareness amongst USAID implementing partners, G2G partner institutions and citizens Appropriate utilization of donor funds 

Outcomes Resolution of complaints of fraud in USAID funded projects Education on Prevention of fraud, wastage and abuse in USAID funded projects Detection of corrupt activities Recovery of misused funds

Main AFH activities Develop and Operate a Toll-Free Hotline for citizens to report cases of fraud In USAID funded projects from all over the country Fraud Prevention and Awareness campaigns to educate the implementing partners and citizens Marketing AFH through media and other means Analyzing and Reporting of data collected to improve the working of the AFH

Complaint Management

How complaints are generated Scanning tender notices for G2G USAID funded projects in newspapers and PPRA website for; USAID funded G2G projects which require Public tender notices as per PPRA rules Calls received through the Toll Free Hotline SMS, Email, Website, Fax, Postal Mail, Facebook, Twitter, Whatsapp, and Direct Visit by complainant

Call handling process Calls are received on Toll Free Hotline Following process is followed within TI-Pakistan.. TI-Pakistan only registers the complaint as they are communicated before submitting it for OIG’s review. Only OIG has the authority to determine how to approach each complaint Initial contact form is created and complaint is sent to PC/PM for approval, who checks for any need of additional information or clarification on an information already provided by the complainant. After approval the complaint is uploaded to a database Call recordings are checked repeatedly to ensure all the information provided by the complainant is present in the final complaint form. Officers try to obtain as much information as possible Trained, Multilingual Complaint officers attend to callers in the language preferred by the caller Calls are received on Toll Free Hotline

AFH Website SSL secured website Industry standard security technology for encrypting link between WS and Browser. This link ensures privacy and integrity of data passed between WS and Browser. Each uploaded complaint is assigned an ID and PIN to check status online Alerts to complainants are generated, if status of complaint changes Instant Alerts to TIP and OIG authorized staff whenever new complaint is generated or there is additional information uploaded Analysis of data, at periodic intervals, according to Multiple allegation types: Gender selection, location, Project, NGO name. Awareness medium : TV, Radio, Newspaper, Bill Board, Networking. Analytical reports are readily available for all complaints that are uploaded Immediate shutdown accessibility if required.

MARKETING

Anti-Fraud Hotline Poster ‘English’

Anti-Fraud Hotline Poster ‘URDU’

TV Coverage Aaj Tv

Karakoram Road, Mansehra, KPK

Hayatabad, Peshawar, KPK

Girls College, D.I.Khan, KPK

Old College Rd, Jacobabad, Sindh

Zarghoon Road, Quetta, Balochistan

Local Newspaper Ad Kawish Express Tribune Mashriq KPK

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