Family and Friends Test & Additional Qs 2016/7 Quarters 1 & 2 Results Please use the dd month yyyy format for the date for example 11 January 2008. The main title can be one or two lines long. 31 October 2016

Who was involved Everyone who accessed our service for an appointment between April and September 2016 was given a questionnaire to complete. Quarter one: 70 respondents Quarter two: 91 respondents They were then asked three additional questions which gave a smaller number of respondents. If using a school logo, make sure that if you have a long page title, it does not encroach on the logo. Allow about 2cm around the logo. Run the page title onto two lines if necessary.

Quarter One. April-June Use divider pages to break up your presentation into logical sections and to provide a visual break for the viewer. The title can be one or two lines long.

How likely are you to recommend AIS to a family or friend if they required similar treatment? (n=70)

Do the Auditory Implant Service treat you with dignity and respect Do the Auditory Implant Service treat you with dignity and respect?(n=33)

Are you involved in decisions about your care/your child's care?(n=40)

Do the Auditory Implant Service Staff work well together? (n=33)

Patient Comments Nothing is too much trouble for your staff. Each and every one always put you at ease. I do feel there is occasionally a lack of communication between office staff and practitioners regarding appointments. I have experienced only solid professionalism throughout my dealings here. My trust is therefore absolute. From the moment we first attended 5 years ago the service we received has been second to none. Range pictures to the left and place underneath the bullet point text. Range captions to the bottom right hand corner of the picture. The image shown here is 7cm x 5cm. Administration staff have now been relocated so they are more accessible and training has been put in place to improve internal communications.

Quarter Two. July-September Use divider pages to break up your presentation into logical sections and to provide a visual break for the viewer. The title can be one or two lines long.

How likely are you to recommend AIS to a family or friend if they required similar treatment? (n=91)

Do the Auditory Implant Service treat you with dignity and respect Do the Auditory Implant Service treat you with dignity and respect?(n=46)

Are you involved in decisions about your care/your child's care?(n=36)

Do the Auditory Implant Service Staff work well together? (n=46)

You are the perfect blend of caring, skill and professionalism. Patient Comments You are the perfect blend of caring, skill and professionalism. Batteries stock needs a bit of improvement. Cochlear users now use more rechargeable batteries rather than disposable batteries. But some users prefer having disposable ones. The service , people, support has been absolutely fantastic. They’ve bent over backwards with everything that has been done for me. The provision of the implant is life changing and the attention and the service from AIS is first class. Range pictures to the left and place underneath the bullet point text. Range captions to the bottom right hand corner of the picture. The image shown here is 7cm x 5cm. We need to work harder with patients to explain the environmental and cost impact of disposable batteries. However if patients are unable to use rechargeable batteries then they can apply to be considered for disposable batteries instead.

Summary of Results How likely are you to recommend AIS to a family or friend if they required similar treatment? Month Extremely likely Likely Neither likely or unlikely Unlikely Extremely unlikely Don't know Total Responses April 22 3 25 May June 19 1 20 July 26 5 32 August 28 September 27 31