Visit for more Learning Resources PROJECT MANAGEMENT Visit for more Learning Resources

QUALITY MANAGEMENT FUNCTIONS OF QUALITY CONTROLL DEPARTMENT ALLOW ONLY STANDERD PRODUCTS TO REACH THE COSTUMER TO SUGGEST THE METHODS TO REMOVE MANUFACTURING DEFECTS TO REJECT DEFECTIVE GOODS TO FIND OUT WHERE THE CONTROLL IS BREAKING DOWN TO CORRECT THE REJECTED GOODS

4 LEVELS OF QUALITY MANAGEMENT TOTAL QUALITY MAGAEMENT (TQM) QUALITY ASSURANCE (QA) TOTAL QUALITY MAGAEMENT (TQM) QUALITY CONTROL(QC) INSPECTION

QUALITY POLICY SETTING THE STANDERDS COMPAIRING THE PRODUCTS WITH THE STANDERD SPECIFICATIONS TAKING CORRECTIVE ACTIONS PLANNING FOR IMPROVEMENT

QUALITY MANAGEMENT PRINCIPLES CUSTOMER FOCUS LEADERSHIP INVOLVEMENT OF PEOPLE PROCESS APPROACH SYSTEM APPROACH TO MANAGEMENT CONTINUOUS IMPROVEMENT FACTUAL APROCH TO DECISION MAKING MUTUAL BENEFICIAL SUPPLIER RELATIONSHIP

QUALITY MANAGEMENT PROCEDURE PLAN DO CHECK ACT A) PLAN: QUALITY CONCEPT AND OBJECTIVES PRODUCT LIABILITY FOR QUALITY PRODUCT SAFETY TRAINING FOR QUALITY DOCUMENTATION AND RECORDS SYSTEMATICALLY B) DO : PROCUREMENT AS PER NORMS JIT SUPPLIES MATERIAL HANDLING EFFECTIVELY C) CHECK: STATISTICS, CONTROL CHARTS, INSPECTION, QUALITY AUDITS D) ACT: MANAGING NON CONFORMITY IMPROVEMENT CONTINUOUSLY TQM

ADVANTAGES OF QUALITY MANAGEMENT ASSURES QUALITY IMPROVES PRODUCTIVITY CUSTOMERS’S SATISFACTION WASTAGES REDUCED BETTER APPROACH TO WORK CONTINUOUS IMPROVEMENT OVERALL GROWTH ECONOMICAL WAYS OF WORK

QUALITY CIRCLE IT IS SMALL GROUP OF EMPLOYEES.USUALLY 5-10 PEOPLE, DOING SIMILAR TYPE OF WORK, MEET REGULARLY TO IDENTIFY, ANALYSE AND SOLVE PRODUCT QUALITY AND PRODUCTION PROBLEMS AND TO IMPROVE GENERAL OPRATIONS. AIMS OF QUALITY CIRCLE: TO IMPROVE AND DEVELOP THE ENTERPRISE. TO SOLVE PROBLEMS IN WORK. TO MAINTAIN AND IMPROVE QUALITY. TO SHARE INFORMATION IN GROUP. TO RESPECT HUMAN RELATIONS.

CHARACTERISTICS OF QUALITY CIRCLE VOLUNTARY PARTICIPATION OF THE MEMBERS. SOLUTION ORIENTED APPROACH. WORK BACKGROUND IS SHARE WITHOUT EGO. MEETINGS HAVE AGENDAS AND MINUTES. IT IS SUPPORTED BY TOP MANAGEMENT ALSO. TRAINING IS PROVIDED TO LEADERS AND MEMBERS. EMPLOYEES GET CHANCE TO USE THEIR WISDOM AND CREATIVITY. MANY CHRONIC PROBLEMS, DIFFICULT SITUATIONS, CHALLENGES CAN BE SOLVED WITH SUPPORT OF QUALITY CIRCLE.

ADVANTAGES OF QUALITY CONTROLL HELPS TO INCREASE THE TURNOVER REDUCE SCRAP AND REJECTION REDUCES THE COST OF PRODUCTION REDUCES INSPECTION IMPROVES THE RELATION BETWEEN MANUFACTURER AND CUSTOMERS IMPROVES THE TECHNICAL KNOWLEDGE ESTABLISHES THE REPUTATION OF THE FIRM

FACTORS CONTROLLING QUALITY EMPLOYEES OF THE ORGANAZATION INVESTMENT, MACHINES AND METHODS OF PRODUCTION MANAGENMENT POLICY FOR QUALITY CONTROLL

FUNCTIONS OF QUALITY CIRCLE ENABLES THE WORKFORCE TO IMPROVE THE JOB GIVES THE EMPLOYEES THE SENSE OF PRIDE TAPS THE INTELLECTUAL POTENTIAL OF EMPLOYEES GIVES AN OPPORTUNITY TO EMPLOYES TO PROVE THEIR WORTH PROVIDES CHANCS FOR PERSONAL GROWTH PROMOTES THE MANAGEMENT STYLE

FUNCTIONS OF QUALITY CIRCLE IMPROVES THE JOB SECURITY TAKES CARE OF PLANT SHOWS COST EFFECTIVENESS DEVELOPES ORGANIZATIONAL CULTURE

METHODS FOR IMPROVEMENT OF QUALITY TOTAL QUALITY MANAGEMENT (TQM) KAIZEN (WASTE CONTROL) 5 ‘S’ SIX SIGMA

TQM- TOTAL QUALITY MANAGEMENT TQM IS MUTUAL CO-OPRATION OF EVERYONE IN ORGNISATION TO PRODUCE VALUE FOR MONEY PRODUCTS AND SERVICES WHICH MEET AND HOPEFULLY EXCEED THE NEEDS AND EXPECTATIONS OF CUSTOMER. TQM IS COMPANY WIDE APPROACH TO QUALITY, WITH IMPROVEMENTS UNDERTAKEN ON A CONTINUOUS BASIS BY EVERYONE IN ORGNISATION.

CONCEPTS OF TQM SATISFIED CUSTOMER BASE MUST BE RETAINED. PRODUCING NECESSARY OUTPUT AT MINIMUM COST. CUSTOMER SATISFACTION THROUGH IDENTIFICATION OF NEEDS OF CUSTOMER. PREVENTING DEFECTS QUALITY MEASUREMENT INVENTORY REDUCTION VALUE IMPROVEMENT TEAMWORK

TQM UNDER-STANDING CUSTOMER, BUSINESS, QUALITY MANAGE-MENT QUALITY TOOLS STATISTICAL PROCESS CONTROL QUALITY FUNCTION DEPLOYMENT BENCHMARKING PROBLEM SOLVING CONTINUOUS QUALITY IMPROVEMENT MANAGEMENT COMMITMENT - EMPLOYEE INVOVLEMENT - EDUCATION - TEAM WORK - MEASUREMENT -ERROR PREVENTION UNDER-STANDING CUSTOMER, BUSINESS, QUALITY MANAGE-MENT

KAIZEN (WASTE CONTROL) KAIZEN – IMPROVEMENT (JAPANESE CONCEPT) KAIZEN ENCOURAGES PEOPLE TO ACCEPT CONTINUING CHANGE AT THE PLACE WHERE ACTION TAKES PLACE. AIM OF KAIZEN IS TO ENSURE THAT EVERYONE IN AN ORGNISATION IS OF ‘THE FRAME OF MIND TO PERSUE CONTINUOUS IMPROVEMENT NATURALLY IN WHATEVER THEY DO’.

PRINCIPLES OF KAIZEN MAINTAIN POSITIVE ATTITUDE. LOOK FOR SOLUTIONS RATHER THAN ACCEPTING EXCUSES. EVERYBODY CAN CONTRIBUTE AND EVERYBODY’S CONTRIBUTION CAN BE VALUABLE. TAKE ACTION ! JUST DO IT! CONTINUOUS FOCUS ON IMPROVEMENT. DELIGHTING THE CUSTOMER.

KAIZEN “MAKE IT A LITTLE BETTER EACH DAY” IS THE ATTITUDE ADAPTABILITY OF BOTH PEOPLE AND EQUIPMENT CREATIVE INVOLVEMENT OF ALL EMPLOYEES USE OF EXISTING TECHNOLOGY TO OPTIMSE CAPACITY TEAMWORK PERSONAL DISCIPLINE IMPROVED MORALE QUALITY CIRCLES SUGGESTIONS FOR IMPROVEMENT

5 ‘S’ 1ST ‘S’ :- SORT (SEIRI) -- THINGS WHICH ARE UNWANTED ARE REMOVED OFF 2ND ‘S’ :- SIMPLIFY (SEITON) -- ALL EQUIPMENTS, TOOLS ,FILES ETC .SET IN ORDER TO PROMOTES WORK FLOW 3RD ‘S’ :- SHINE (SEISO) -- REGULAR CLEANING AND MAINTENANCE OF ITEMS 4TH ‘S’ :- STANDARDIZE (SEIKETSU) -- EVERYONE DOING THE THINGS IN SAME WAY 5TH ‘S’ :- SUSTAIN (SHISUKE) -- MAINTAINING WHAT HAS BEEN DECIDED

ADVANTAGES OF 5 ‘S’ A SYSTEMATIC WAY OF WORKING NO CONFUSION GOOD HOUSEKEEPING DISCIPLINED POSITIONING OF ITEMS IMPROVED EFFICIENCY,PROFITABILITY NEATNESS AVAILABILITY OF ITEM WHENEVER DESIRED

SIX SIGMA (σ) σ = MEAN OF ANY PROCESS IT IS BUSINESS PROCESS THAT ALLOWS COMPANIES TO DRASTICALLY IMPROVE THEIR BOTTOM LINE, BY DESIGNING AND MONITORING EVERYDAY BUSINESS ACTIVITIES TO MINIMISE WASTE AND RESOURCES WHILE INCREASING CUSTOMER SATISFACTION. IT PROVIDES SPECIFIC METHODS TO RE-CREATE THE PROCESS SO THAT DEFECTS AND ERRORS NEVER ARISES IN FUTURE.

For more detail contact us EXCELLENCE OF 6 SIGMA COMMITTED LEADERSHIP. INTEGRATION WITH TOP LEVEL MANAGEMENT CUSTOMER AND MARKET FOCUS BOTTOM LINE IMPACT BUSINESS PROCESS FOCUS OBSESSION WITH MEASUREMENT CONTINUOUS INNOVATION ORGANISATIONAL LEARNING CONTINUOUS REINFORCEMENT For more detail contact us