JIRA Guillaume Lahitette WCP Answer Product Abingdon, UK 20 Jan 2006 9/23/2018 JIRA Guillaume Lahitette WCP Answer Product Abingdon, UK 20 Jan 2006 *Mark of Schlumberger

Overview What is JIRA? Why JIRA? Status Positioning and usage Demo 9/23/2018 Overview What is JIRA? Why JIRA? Status Positioning and usage Demo JIRA – SWIFT integration Benefits summary What’s next? Tabs to open for the demo: PhW: http://abg-ctclinux1.abingdon.geoquest.slb.com:8080/browse/PHW Dashboard: http://abg-ctclinux1.abingdon.geoquest.slb.com:8080/secure/Dashboard.jspa espWatcher CVS: http://abg-ctclinux1.abingdon.geoquest.slb.com:8080/browse/ESPW-6?page=all Open Outlook to show email notifications G. Lahitette 9/23/2018 2

What is JIRA? A task management tool 9/23/2018 What is JIRA? A task management tool http://www.atlassian.com/software/jira/ Commercial product from Atlassian, the fastest-growing software company in Australia. G. Lahitette 9/23/2018 3

Who uses JIRA? The WCP Answer Product team in Abingdon, UK… 9/23/2018 Who uses JIRA? The WCP Answer Product team in Abingdon, UK… …and by 2600 organisations across industries: Technology: Cisco, HP, Oracle, SAP, Siemens, … Finance: HSBC, Merrill Lynch, World Bank , … Engineering: Boeing, Lockheed Martin, … Science & research: NASA, Software Engineering Institute, … Government: United Nations, US government, … Universities: Harvard, Stanford, Yale, … Consulting: Accenture, PriceWaterHouse Coopers, … Open source projects: Apache, Codehaus, Spring, … JIRA is free for open-source projects & charity organizations => great for its visibility!!! G. Lahitette 9/23/2018 4

9/23/2018 Why JIRA? June 2005: we evaluated groupware tools focusing on task management, including: Bugzilla OFS Project Portal (Dot Net Nuke) Project.net Groove 3.0 dotProject.net EgroupWare BrightSuite ………………and JIRA! Full evaluation report available from Tim Wood. Groupware / collaboration tools: Task mgmt Discussions Project calendar … G. Lahitette 9/23/2018 5

Why JIRA? JIRA was the best option for us: 9/23/2018 Why JIRA? JIRA was the best option for us: Instantly usable // works “out of the box” Simple yet powerful user interface Projects organized in components and versions Slb LDAP authentication Powerful filters (customisable, saveable, shareable and subscribeable!) Automatic release notes generation Built-in CVS integration Extensive web based administrative interface Customizable dashboards Extensibility Fair price G. Lahitette 9/23/2018 6

JIRA – status Current statistics Some JIRA projects 28 users 9/23/2018 JIRA – status Current statistics 28 users Mostly engineering team members For some projects: stakeholders, guest testers,… 758 issues (~ 100 issues / month) 16 projects (mostly Products; some Rapid Response projects) Some JIRA projects espWatcher WellBuilder DesignPro PhaseWatcher TDAS G. Lahitette 9/23/2018 9

JIRA – Positioning Not a requirement management tool 9/23/2018 JIRA – Positioning Not a requirement management tool Not a replacement for SWIFT SWIFT still being used by end-users, stakeholders, guest testers,… JIRA complements SWIFT G. Lahitette 9/23/2018 10

JIRA – Usage in WCP Answer Product 9/23/2018 JIRA – Usage in WCP Answer Product For all projects // teams: Task management tool Release management tool // iteration planning tool Issue management tool (among engineering team) For most projects // teams: Issue management tool for stakeholders in early iterations Release notes generator Reference SWIFT issues from tasks For some projects // teams: Reference requirements documentation from tasks Personal project to-do list Assign stakeholders tasks Usage also depends on where in its lifecycle is the project G. Lahitette 9/23/2018 11

9/23/2018 JIRA – Demo Demo starts here G. Lahitette 9/23/2018 12

JIRA – demo – PhaseWatcher project 9/23/2018 JIRA – demo – PhaseWatcher project 3 developers, no contractors (yet) Not yet released (not in SWIFT yet); alpha release December 2005 G. Lahitette 9/23/2018 13

JIRA – Demo – Concepts Issue key Issue types Priorities Resolutions 9/23/2018 JIRA – Demo – Concepts Issue key Issue types Priorities Resolutions Default is unresolved Statuses Demo starts here G. Lahitette 9/23/2018 14

JIRA – Demo – Dashboard Your JIRA portal Customizable: 9/23/2018 JIRA – Demo – Dashboard Your JIRA portal Customizable: Add project specific panels Saved filters Add portal pages G. Lahitette 9/23/2018 15

JIRA – Demo – PhaseWatcher project 9/23/2018 JIRA – Demo – PhaseWatcher project Project setup: Components Versions Change Log Release notes Roadmap Personal roadmap Popular issues G. Lahitette 9/23/2018 16

JIRA – Demo – Issues A “blocker” task Start progress, stop progress 9/23/2018 JIRA – Demo – Issues A “blocker” task Task name: Surveillance screen not functional Bug SWIFT URL: http://swift.slb.com/FIND/Find.cgi?bugId=1122988 Due date Affects Alpha1 Fix Beta 2 attachments Start progress, stop progress Link issue Watch issue Work log Create sub-task second Add the Surveillance screen back end logic Resolve sub tasks Show email notifications G. Lahitette 9/23/2018 17

JIRA – Demo – Sorting & filtering 9/23/2018 JIRA – Demo – Sorting & filtering Issue Navigator to easily sort and filter issues All columns are customizable Show built-in filters Subscription Show email example Export to Excel, XML, printable HTML,… G. Lahitette 9/23/2018 18

JIRA – Demo – CVS integration 9/23/2018 JIRA – Demo – CVS integration Show result on JIRA espWatcher example JIRA also integrates with Perforce and Subversion G. Lahitette 9/23/2018 19

JIRA – Demo – Administration 9/23/2018 JIRA – Demo – Administration Custom fields Default dashboard System info Restore Data from XML Support request G. Lahitette 9/23/2018 20

JIRA – Not demo-ed Supports I18N Bulk changes 9/23/2018 JIRA – Not demo-ed Supports I18N Bulk changes Time tracking used in WellBuilder Compare actuals vs estimates Help self-estimate skills Plugin for Gantt chart Plugin for Gantt chart Gantt chart of user assigned issues and their progress. Requires time tracking to be turned on. Issues must have a Due Date and a Time Estimate set. G. Lahitette 9/23/2018 21

JIRA – SWIFT integration 9/23/2018 JIRA – SWIFT integration Currently: simple, loosely coupled integration added custom field for SWIFT URL 3 use cases identified for tighter integration JIRA issue creation from SWIFT Synchronize “Resolved” state from JIRA to SWIFT Synchronize “Reopened” state from SWIFT to JIRA JIRA integration // extensibility capabilities Services and scheduler to pull data into JIRA (e.g. use case #1 and #3) Listeners to events to push data from JIRA (e.g. use case #2) Custom workflow post functions (e.g. use case #2) Plug-ins to add portlets, reports Issue creation from email (e.g. use case #1 and #3) CSV import SOAP and XML-RPC remote interfaces Service example: The POP service reads messages from a defined POP3 mail box, and then performs operations within JIRA based on the message contents. Listener example: MailListener invoked whenever an issue is created. G. Lahitette 9/23/2018 22

JIRA – Benefits summary 9/23/2018 JIRA – Benefits summary Very effective task // project management tool Easy to use -> smooth user adoption Powerful // feature rich Customizable Easy to administer Integration with CVS, Slb LDAP, Perforce Extensibility / open architecture Scalable Some JIRA installations with 1000+ developers, 100000+ issues Excellent support and documentation Support: several conf calls and Webex sessions held with Atlassian: they’ve shown a professional customer service attitude. G. Lahitette 9/23/2018 23

JIRA – Wishlist More than one level of sub-tasks 9/23/2018 JIRA – Wishlist More than one level of sub-tasks Coming in JIRA 3.6 or 3.7 G. Lahitette 9/23/2018 24

JIRA – What’s next? Try it! Contact me or Tim Wood for an account. 9/23/2018 JIRA – What’s next? Try it! Contact me or Tim Wood for an account. SWIFT integration depending on uptake Explore advanced features workflow customization Confluence, Atlassian’s enterprise wiki (largest commercial wiki) Possible customizations: Add statuses (from JIRA: http://jira.atlassian.com/secure/IssueNavigator.jspa): “In Test” “Information Gathering” Add Resolutions Invalid Issue has found to be invalid. Resolved Locally The issue was local to the user's installation (a support request, not a bug) Handled by Support This Issue will now be handled in the http://support.atlassian.com Answered Support query has been answered, or issue confirmed Timed out Issue closed due to lack of response - feel free to reopen if necessary. Obsolete Issue was valid at some stage, but has become redundant due to other developments Issue types: Support Request Issue that is likely specific to the installation Third-party issue An issue relating to a third-party product (eg. app server) that nevertheless affects this product G. Lahitette 9/23/2018 25

9/23/2018 JIRA – What to take home? The last thing I want to leave you with is their………………..unforgettable motto! G. Lahitette 9/23/2018 26