Peer-to-Peer Connections 9/23/2018 Peer-to-Peer Connections Marcia Baker, M.S. in Ed. Director of Field Services HP template

Today’s Agenda Visiting program successes Generational differences 9/23/2018 Today’s Agenda Visiting program successes Generational differences Online patient communities Email communications Diversity awareness HP template

Visiting Program 200,000 Visits Annually – In-person, Phone, Email 9/23/2018 Visiting Program 200,000 Visits Annually – In-person, Phone, Email 3,500 Accredited Visitors 300 MH & MLH Chapters HP template

Patient & Caregiver Resources 9/23/2018 Patient & Caregiver Resources HeartGuide Print Web Mobile app Online GoToGuides Atrial Fibrillation Cholesterol & FH Heart Attack Heart Failure HP template

Mended Hearts HeartGuide App 9/23/2018 HP template

Families Living with Congenital Heart Disease 9/23/2018 Families Living with Congenital Heart Disease MendedLittleHeartGuide.org online resource HP template

What Has Changed? Shorter hospital stays Treatments – less surgeries 9/23/2018 What Has Changed? Shorter hospital stays Treatments – less surgeries Hospital reimbursement policies HP template

The Four Generations Traditionalists/Veterans (Born 1922-1945) Baby Boomers (Born 1946-1964) Generation X (Born 1965-1982) Millennials/Generation Y (Born 1983-1997)

Generation Types Birth 1922-1945 1946-1964 1965-1982 1983-2000 Traditionalists Baby Boomers Gen X Millennials/Y Birth 1922-1945 1946-1964 1965-1982 1983-2000 Defining Events Patriotism Families The Great Depression WW II New Deal Korean War Golden Age of Radio Silver Screen Rise of labor unions Prosperity Children in the spotlight Television Assassinations Vietnam Civil Rights movement Cold War Women’s Lib Watergate Nixon resigns Latchkey kids Single-parent homes MTV AIDS Computers Challenger disaster Fall of Berlin Wall Wall Street frenzy Persian Gulf Schoolyard violence Oklahoma city bombing Internet Mobile phones Instant messaging TV talk shows Multiculturalism Girls’ Movement Traditionalists are those born from 1922-1945. The Great Depression, World War II and Patriotism are the defining events in their life. They value hard work, law and order and respect for authority. The Baby Boomers are those born between 1946-1964. Defining events include Television, the Civil Rights Movement, and prosperity. They value health and wellness, personal growth, and involvement. Generation Xers are those born between 1965-1980. Watergate, MTV, and the Fall of the Berlin Wall are defining events for this generation. They value diversity, global thinking, and pragmatism. Generation Yers are those born after 1980. Defining events include school violence, multiculturalism, and TV talk shows. They value civic duty, achievement and diversity. Email received: “As a parent of several nexters there are a couple of things thought of during your presentation. When you define the events that have influenced the nexter generation 2 things come to mind. 1) The Clinton Scandal and 2) Zero Tolerance (particularly in schools). What a mixed message these kids receive. Their day to day lives are subject to this whole "zero tolerance" concept which leads to things that I find uncomprehensible - for example, one of my sons was put on in school suspension for "spitting" water on the floor. The truth is he laughed after taking a drink of water and the so called spitting incident was the water spray from laughter. The schools say in this day and age of AIDS it is a health hazard and they put the poor kid on in school suspension - ay yi yi... In any event, we preach this zero tolerance on a day to day level but then our leaders - like Clinton - can commit a totally unmoral, reprehensible act and it is shrugged off with a feeble apology and jokes. It blows my mind (obviously I am a boomer - born in 1959).” I just thought the Clinton Scandal and Zero Tolerance were 2 things that would be good to include when describing the events that that have influenced the nexter generation.

The way they see the world…   Traditionalists Boomers Gen Xers Millennials/Y Birth: 1922-1945 1946-1964 1965-1982 1983-2000 Outlook Practical Optimistic Skeptical Hopeful Work Ethic Dedicated Driven Balanced Determined View of Authority Respectful Love/hate Unimpressed Polite Leadership by Community Hierarchy Consensus Competence Pulling together Relationships Personal sacrifice Personal gratification Reluctant to commit Inclusive Turnoffs Vulgarity Political incorrectness Cliché, hype Promiscuity

Work Ethic Impact on Generational Values Traditionalists Value Hard Work, Duty, Loyalty Disciplined and committed Civic-minded Willing to reinvent themselves Demand courtesy Boomers Value Individuality and Tolerance Change agents Drive to compete and excel Relationship oriented Hard work = Badge of Honor Searching their souls Gen Xers Value Pragmatism, Being Savvy Independent Entrepreneurial Flexible and adaptable Outcome oriented I’m having a life – right now! Gen Yers/Millennials Value Authenticity and Autonomy Digital natives Multi-taskers Collectivism is power Fewer gender or ethnicity issues Well-educated E-mail is for old folks. (Source: http://www.foxnews.com/story/0,2933,227721,00.html) A new survey by Parks Associates shows that teenagers are less likely to communicate via e-mail than any other demographic. According to the study, less than one-fifth of the 13-17-year-olds surveyed profess to using e-mail to communicate with friends, compared to 40 percent of adults aged 25-54. The study shows that instant messaging is the dominant form of communication for teenagers, with one-third of teens relying on the messaging system, compared to only 11 percent of adults. "One of the most insightful data points was the one about friends, but what we saw about family, it is still a lot of face-to-face communication and phone calls," said John Barrett, director of research for Parks Associates.

Expand Support to All Generations 9/23/2018 Expand Support to All Generations Younger heart patients More mobile devices Bring support to patient No geographical barrier Support 24/7 HP template

Online Communities Upgrading member database and web site Access own member profile & resources Creating interactive discussion groups Patient and parent matching Chapter officer groups

Patient & Parent Matching 9/23/2018 Patient & Parent Matching Grouped by heart condition Atrial Fibrillation Valve disease Heart failure Congenital heart defect Grouped by position/role Chapter presidents Chapter visiting chairs Board members HP template

Email Communication Tips 9/23/2018 Email Communication Tips Assume good intent Avoid judgment Respond quickly Keep it brief Avoid abbreviations & acronyms HP template

Avoid Acronyms in Email 9/23/2018 Avoid Acronyms in Email Acronyms – What do they mean? LOL = ? IDK = ? BOGO = ? HP template

9/23/2018 Acronym Activity 1. Write down as many acronyms that you know the meaning! 2. Pass to person on your right. Cross off all acronyms known! 3. Pass to person on your right. Cross off all acronyms known! HP template

Which is better for email? 9/23/2018 Which is better for email? MI Myocardial Infarction Heart Attack Hint: Go for simplicity HP template

Which is better for email? 9/23/2018 Which is better for email? CHD Congenital heart defect Heart defect HP template

Which is better for email? 9/23/2018 Which is better for email? CABG Coronary Artery Bypass Graft Bypass surgery HP template

Similarities & Differences 9/23/2018 Similarities & Differences What are visible differences? Visible – race, culture, age, lifestyle, socio-economic status, weight, fitness Less visible: educational level, religious beliefs (some visible), political beliefs, family makeup, etc. Learn to be more tolerant & accepting of others’ differences when visiting, withou injecting our own beliefs, prejudices or stereotypes. HP template

Similarities & Differences 9/23/2018 Similarities & Differences What are less visible differences? Visible – race, culture, age, lifestyle, socio-economic status, weight, fitness Less visible: educational level, religious beliefs (some visible), political beliefs, family makeup, etc. Learn to be more tolerant & accepting of others’ differences when visiting, withou injecting our own beliefs, prejudices or stereotypes. HP template

Based on 2010 U.S. census, test your knowledge 9/23/2018 Diversity Quiz Based on 2010 U.S. census, test your knowledge Visible – race, culture, age, lifestyle, socio-economic status, weight, fitness Less visible: educational level, religious beliefs (some visible), political beliefs, family makeup, etc. Learn to be more tolerant & accepting of others’ differences when visiting, withou injecting our own beliefs, prejudices or stereotypes. HP template

Summary Engage as a peer coach Join online community 9/23/2018 Engage as a peer coach Join online community Keep emails positive Avoid acronyms Respect cultural differences Share resources HP template

Support of Heart Patients! Thank You For Your Support of Heart Patients! support@mendedhearts.org 888-HEART-99 mendedhearts.org