Conflict Virtual Lecture Unit 12.

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Presentation transcript:

Conflict Virtual Lecture Unit 12

Conflict Synonyms: Battle, brawl, clash, competition, discord, disharmony, duel, fight, strife, struggle, trouble, violence.

Conflict Defined Conflict is an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference, from the other party in achieving their goals.

The Nature of Conflict Expressed Struggle Perceived Incompatible Goals Perceived Scarce Rewards Interdependence from other party

Conflict is: Natural Can be Beneficial

Personal Conflict Styles Non-assertive behavior Avoiding (Lose-Lose) Accommodating (Lose – Win) Competition (Win-Lose) Direct Aggression Passive Aggression Compromise (Negotiated Lose-Lose) Collaboration (Win-Win)

Which style is best? The relationship The situation The other person Your goals

Conflict affected by: Gender Culture

Methods of Conflict Resolution Win-Lose Lose-Lose Compromise Win-Win

Win – Win Communication Skills Identify your problem and your unmet needs Set a date Describe problem and needs Consider your partners point of view Negotiate a solution Follow up the solution

Questions Isn’t win win too good to be true Isn't the win win too elaborate Isn't win win negotiating too rational? Is it really possible to change others?

End of Lecture End of unit 12