Want To Pass Your Implementing and Supporting Cisco Unified Contact Center Enterprise?

Implementing and Supporting Cisco Unified Contact Center Enterprise Introduction :

Exam Number : UCCEIS Associated Certifications :Cisco Unified Contact Center Enterprise Specialist Duration :75 minutes (65-75 questions) Available Languages :English Register Pearson VUE Exam Policies :Read current policies and requirements Exam Tutorial :Review type of exam questions Exam Information

This exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to- desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution. Exam Description :

Sample Question No:01 Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server? A. getVersions.bat B. status.bat C. updateApp.bat D. displayApp.bat Answer: B

Sample Question No:02 Which option is needed to configure "user.microapp.media_server=" value on Cisco Unified Contact Center Enterprise scripts? A. Cisco Unified Customer Voice Portal to route calls to "mediaserver" B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise C. mapping an IP address to hostname on VXML gateway D. no default "mediaserver" in Cisco Unified CVP configuration Answer: C

Sample Question No:03 In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true? A. The system stops routing calls because it cannot function without a private network. B. The private network data is rerouted automatically over the visible network. C. Both call routers go active and attempt to split the system until the private network is restored. D. The system continues to operate but with only one call router in simplex mode. Answer: D

Sample Question No:04 Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.) A. Play Media & Get Speech B. Get Speech & Menu C. Menu & Play Media D. Menu & Get Digits Answer: B,D

Sample Question No:05 When configuring the Cisco Unified Customer Voice Portal Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forward SIP INFO messaging? A. signaling sip forward unconditional B. signaling forward conditional C. signaling forward unconditional D. signaling forward unconditional sip info E. signaling forward conditional sip info Answer: C

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