This presentation uses a free template provided by FPPT.com Elective: Hotel Management

This presentation uses a free template provided by FPPT.com Elective: Hotel Management (Part -2) Q1.What is service quality? Explain. Q2.The primary reason organizations measure service quality and customer satisfaction is to better understand how they may enhance customer value and loyalty, and thus the overall financial performance of the firm. Explain. Q3.Explain the determinants of service quality.

This presentation uses a free template provided by FPPT.com Q4.Explain service failure and recovery, in the hospitality and tourism Industry. Q5.Explain how motivation, leadership, empowerment, workers, and service quality are all inextricably intertwined in any organization that seeks to satisfy guests, customers, and others whom it serves. Q6.Service guarantees that are poorly designed or incorrectly implemented can cause problems for both customers and the organization. Explain these pitfalls.

This presentation uses a free template provided by FPPT.com