GLOBAL OPPORTUNITY AND FORECAST LIVE CHAT SOFTWARE MARKET Live Chat Software Market by Product Type (Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems) and by End User (Telecommunication and IT, Retail, BFSI, Travel & Hospitality, Manufacturing, Healthcare, and Others): Global Opportunity Analysis and Industry Forecast,

LIVE CHAT SOFTWARE MARKET ANALYST REVIEW Many companies integrate their customer relationship management tool with live chat software to improve user experience for existing customers and potential leads. It helps them to keep history of an individual‐™s chats with the company, their account information and recent purchases, which can expedite troubleshooting and problem solving, which is essentially important when a customer is dissatisfied with the services. Use of live chat software improves customer relationship management by addressing issues quickly and deftly. This in turn boosts satisfaction and improves retention rates by saving money of the organization and protecting its customer base. Rachita Rake Lead Analyst, ICT at AMR

CURRENT AND FUTURE MARKET SCENARIO The global live chat software market was valued at $590 million in The global live chat software market is projected to reach at $997 million by The global live chat software market growing at a CAGR of 7.5% from 2017 to The customer service live chat system segment is expected to exhibit significant increase in the global live chat software market size during the forecast period. In 2016, the others segment accounted for the highest revenue among the other end user in the industry.

TOP IMPACTING FACTORS TO MARKET GROWTH Increase in Need to Improve Customer Relationship Management in Each Industry Many companies integrate their customer relationship management tool with live chat software to improve user experience for existing customers and potential leads. Continuous Growth in Popularity of Live Chat Software Among End Use Industries End users majorly use live chat software, which integrates seamlessly with their existing e- commerce, help desk, and CRM systems. Number of Advantages of Live Chat Software Over Conventional Customer Support Number of advantages provided by live chat software such as improved website experience, increased average order value, and better understanding of customer needs over other customer support options propel the growth of the market.

LIVE CHAT SOFTWARE MARKET SEGMENTATION BY PRODUCT TYPE Informational Live Chat Systems Sales Live Chat Systems Customer Service Live Chat Systems Request PDF Sample BY END USER Telecommunication and IT Retail BFSI Travel and hospitality Manufacturing Healthcare Others (Transportation, Media, Education, Government, and Real Estate)

DOMINATING SEGMENTS CUSTOMER SERVICE LIVE CHAT SYSTEM SEGMENT OTHERS SEGMENT The customer service live chat system segment is expected to exhibit significant increase in the global live chat software market size during the forecast period. In 2016, the others segment accounted for the highest revenue among the other end user in the industry.

GEOGRAPHICAL OVERVIEW Based on region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA. North America region generated the highest revenue in Asia-Pacific is anticipated to exhibit substantial growth during the forecast period.

DOMINATING MARKET PLAYERS PROFILED IN THE STUDY LogMeIn Inc. LivePerson Inc. Zendesk SnapEngage Livechat Inc. Olark Kayako Inc. Freshdesk Inc. Woopra Inc. Provide Support LLC.

A Report Titled “Live Chat Software Market- Opportunities And Forecast, 2017– 2023” has been recently published by Allied Market Research. It makes an In-depth Analysis of current trends, drivers, and restraining factors that affect Financial Ratios relevant to the industry. Company profiles for key vendors in business builds a comprehensive picture of profitable opportunities from Stakeholder’s Perspective. To Know More About Live Chat Software Market- Opportunities and Forecast Get PDF Sample Copy Follow Allied Market Research

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