Cisco Confidential © 2011 Cisco and/or its affiliates. All rights reserved. 1 Performance Metrics Central Whats new in PMC 2.2 May 2011 Release? Release Date: May 18, 2011

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 2 PMC 2.2 Release Update Internal Version

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3 PMC 2.2 Release Update Click on the enhancement to navigate to the details slide. Added Measurement Period Illustration to Help Text for Attach rate metrics Added Historical Summary Reporting (Renewal Rate & Conversion Rate) Bug Fix – Mask Data with Question Marks as Unknown New Program Introduction: Partner Core-Bridge Program Additional Bug Fix

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential PMC 2.2 Release Update The Cisco Partner Core-Bridge Program is a globally available Collaborative Service program designed to help eligible Authorized Technology Provider Program (ATP) Partners continue to grow their business video service practices. With this release, partners who are eligible for this program will have their sales and delivery metrics measured through PMC 2.0. For additional information regarding the Cisco Partner Core-Bridge Program please visit: Partner Core-Bridge Program Now Included in PMC 2.0 New Program Introduction

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 5 Partner Core-Bridge Program (cont.) Scorecard Now Available for Partner Core-Bridge Program The new Partner Core-Bridge Program has predefined sales and delivery metrics that measure partners on their performance on Partner Core-Bridge Program eligible products.

Provides metrics analysis for end customer performance and opportunity by product End-CustomerAnalysisEnd-CustomerAnalysis OpportunityThresholdOpportunityThreshold Identify impact of high-dollar value contracts on Renewal Rate & Conversion Rate metrics HistoricalHistorical Provides a breakdown of renewal opportunities by month Summary Reports provide multiple ways to analyze metrics data and identify opportunities. TotalPerformanceTotalPerformance Provides holistic picture of your performance standing by combining sales metrics (Attach Rate and Renewal Rate) Partner Core-Bridge Program (cont.) Summary Reports Now Available for Partner Core-Bridge Program Back

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7 PMC 2.2 Release Update Help Text Added Measurement Period Illustration to Help Text for Attach Rate metrics Pre-release Situation: When viewing the Definition and Calculation for Attach Rate metrics from the Scorecard, there was no clear table to illustrate the rolling 12-months window for Attach Rate metrics measurement. Post-release Situation: A description of the service attach rate measurement window has been added to the help text for easy reference. Impact: Partners can now see an illustration of how the Attach Rate measurement period gets calculated for any given month. Back

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8 PMC 2.2 Release Update Historical Summary Reporting Added Conversion Rate Historical Summary Enhancement: A Historical Summary report for Conversion Rate metric has been added, providing a holistic view of a partners services conversion history. This report is also in parity with the PMC 1.0 experience. Impact: This report can be used to understand a partners service growth based on conversions as a break-down of monthly opportunity and multi-year items.

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9 PMC 2.2 Release Update Historical Summary Report (cont.) Added Renewal Rate Historical Summary Enhancement: A historical summary report for Renewal Rate metric has been added, providing a holistic view of a partners services renewal history. This report is also in parity with the PMC 1.0 experience. Impact: This report can be used to understand a partners service growth based on renewals as a break-down of monthly opportunity and multi-year items. Back

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10 PMC 2.2 Release Update Bug Fix – Reports Mask Data with Question Marks as Unknown Pre-release Situation: Some fields in Summary Reports appeared as Unspecified or with a question mark(e.g., ?US, ?DM) when value was not found in upstream application. Post-release Situation: All Summary Reports will show data as Unknown when there is no appropriate value pulled from the upstream application. Impact: Users will see cleaner data in Detail and Summary Reports. Example 1: Summary Reports Pre-release Situation Post-release Situation

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11 PMC 2.2 Release Update Bug Fix – Reports (cont.) Mask Data with Question Marks as Unknown Pre-release Situation: Some fields in Detail Reports appeared as Unspecified or with a question mark(e.g., ?US, ?DM) when value was not found in upstream application. Post-release Situation: All Detail Reports will mask data as Unknown when there is no appropriate value pulled from the upstream application. Impact: Users can view cleaner data in Detail and Summary Reports. Example 2: Detail Reports Pre-release Situation Post-release Situation Back

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential PMC 2.2 Release Update Pre-release Situation: There were no Discount Standing level icons corresponding to the TOTAL for Conversion Rate and Renewal Rate metrics on the Scorecard. Post-release Situation: The Discount Standing level icons have now been reinstated for the TOTAL into the Scorecard corresponding to Conversion Rate and Renewal Rate metrics. Impact: Partners can see their annual discounts that they will receive based on their Conversion Rate and Renewal Rate metric values. Reinstated Total Discount Standing level Icon on Scorecard Additional Bug Fix Post-release Situation Pre-release Situation