Servicenow Overview ServiceNow provides cloud computing, including platform-as-a-service (PaaS) enterprise service, human resources, finance, marketing, and field operations. ServiceNow is trending in IT Service Management (ITSM), and IT Business Management (ITBM) applications and offering forms-based workflow application development. ServiceNow is a productivity tool for every business user—either the CIO, desk staff, IT operations and other business leads. It has emerged as a leading on-demand, cloud-based IT service management solution. ServiceNow automates enterprise IT operations, creating a single system of record for all IT processes within an organization. This system brings together IT strategy, design, transition and operation on a powerfully simple cloud platform.

Objectives  Understand ServiceNow modules and applications  Understand ITIL Process  Create roles and groups  Create custom tables, custom application and fields and menus  Understand reporting  Work with System upgrades  Configuration & Asset Management  Overview of ServiceNow portal

Course Content  1.Introduction to Service-now  2. ITIL Process  3. Basic Administration  4. Advanced Administration  5. Service Catalogue  6. Integrations  7. Reporting  8. System Upgrades  9. Configuration & Asset Management  10. Overview of Service Portal

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