Site Survey

Introduction This section instructs you on how to perform a thorough site survey.

Objectives After completing this module, you should be able to: List the steps to conduct a proper site survey Explain the installation plan to the customer (mounting locations, cable routing, etc.) Keep the customer informed of any revisions, if they occur

Site Survey Work Sheet

Site Survey Pre-Arrival Determine the ODU Pointing Coordinates DIRECTV receiver Azimuth – left and right Elevation – up and down Tilt – clockwise and counter-clockwise

Site Survey ODU Pointing Coordinates

Site Survey Arrival Observe Observe the Site Look for obstructions, trees, buildings, future construction, etc Look for the type of construction of the home, roof pitch, etc. Observe Look for power and phone entry points to the residence Do not walk around the home until you introduce yourself to the customer.

Site Survey Arrival Meet & Greet State who you are and who you are with Show your badge Greet the customer by Mr. or Mrs. and their last name Confirm that the customer is over the age of 18 Ask about animals and children Meet & Greet

Site Survey Customer Communication Confirm with the customer the services and equipment ordered Show the customer the protection plan paper work, customer satisfaction checklist and receiver manuals Look for items that could be damaged by you or your tools Explain that you will be performing an internal and external site survey

Internal Site Survey

Internal Site Survey Receiver location Current television picture quality (benchmark) Customer equipment configuration Telephone jacks Ask the customer if the have DSL service Operating electric outlet > (Is this a switched outlet?) Internal cable routing Potential safety issues, pets, inaccessible parts of the property, etc.

Internal Site Survey Check the electrical outlets It is advised to not install the IRD under the following conditions: Open ground Open hot Open neutral Hot ground reversed Hot neutral reversed Advise the customer of any problems

Site Survey Work Sheet

External Site Survey

External Site Survey Locate house utility ground Locate power entry Locate phone entry (NID – Network Interface Device) Line of sight Obstructions Future obstructions ODU mounting Type of home construction Cable routing Determine installation requirements

Site Survey Work Sheet

External Site Survey Locating the Satellites Inclinometer Elevation – 0° to 90° Compass Azimuth - 0° to 360°

External Site Survey Practice Exercise Locate the azimuth coordinates using the compass

External Site Survey Practice Exercise Locate the elevation coordinates using the inclinometer

External Site Survey Using Another Type of Compass Dial 360 degrees 0 degrees is magnetic North Needle points North Align needle on 0 degrees, or North Locate the azimuth degrees on the dial

External Site Survey Clear Line of Sight Obstructions Tree growth Foliage in the spring Buildings New construction

External Site Survey Clear Line of Sight?

The DIRECTV Fleet

External Site Survey Clear Line of Sight Programming required Satellite locations Determine satellites used based on ODU types from the work order, (99°, 101°, 103°, 110°, and119°), as well as second ODUs for satellites at 95° and 72.5° 10° on each side Future upgrades

External Site Survey Clear Line of Sight

External Site Survey Clear Line of Sight

External Site Survey Clear Line of Sight

External Site Survey Bore Sight What is bore sight?

External Site Survey The LNB Arm The Satellite

External Site Survey Bore Sight

Site Survey – Line of Sight Azimuth Los Angles, CA Azimuth required to see the 101° satellite “bore sight” = 137° Denver, Colorado Azimuth required to see the 101° satellite “bore sight” = 166° Orange, NJ Azimuth required to see the 101° satellite “bore sight” = 231° 119° 110° 103° 101° 99°

External Site Survey Line of Sight - Elevation The satellites orbit 22,300 miles from Earth near to the equator line North America is between 26° N and 71° N above the equator

Site Survey: Review the Plan Customer Communication ODU location Cable route Receiver locations Additional charges Get approval

Summary Now that you have completed this section you should be able to: List the steps to conduct a proper site survey Explain the installation plan to the customer (mounting locations, cable routing, etc.) Keep the customer informed of any revisions, if they occur

Exercise Written Exam Hands-on Role Play: Customer Communication Place site survey steps in the correct order Hands-on Use a DIRECTV receiver to locate the azimuth, elevation and tilt of the ZIP codes provided Locate utility ground Use the compass and inclinometer Role Play: Customer Communication

Thank you!